Thank you @cornellrwilliams - I really appreciate that. I am using Z-Wave JS UI but I had never explored the options in the SmartStart section to any depth (I rarely use it, tbh, as I like to do all of my inclusions manually). Consider me educated and I’ll give the edit of the files a go and see if it makes any difference.
I’ll report back here on my findings.
Following up, as promised.
This method worked perfectly for me. I’m not sure why I’m having to resort to needing to do this now when all previous attempts have (mostly) worked fine, but the main thing is this is another tool in the toolbox and it seems to work well.
Thank you to everyone on the thread (@cornellrwilliams, @madbrain, @freshcoast) for sharing your individual pieces of the puzzle to help make this a 100% workable solution.
Hi everyone - following back up here again to seek any additional help, as even including via the changed provisioning entry file has stopped working for me.
Every ZEN15 I try to include, regardless of including manually, via SmartStart or via the imported provisioning entry file only results in an inclusion with no security… it’s SO frustrating.
Anyone have any ideas? I’ve reset the devices to factory defaults, tried every combination of inclusion possible, and I’m still batting a zero now.
I’m having the same issue, I’ve been running HA for a year without any problem and several Zooz devices included with security. Just bought a Zen15 and two Zac38’s and cannot get them to be added securely.
I’ve tried everything including moving the devices physically next to the ZST39LR stick - nothing works. In the past I could add devices securely from a distance. I’ve populated the SmartStart provisioning page with entries for these new devices that are identical to what worked in the past (in terms of checkboxes on/off) to securely add the same device types (Zen15/Zac38) but no matter what I do the devices keep being added with security:none
The only thing that changed is that I upgraded all the software in the last month (HAOS version, HA Core and ZWave JS UI) to the current version so I have to assume that something changed that is keeping it from working.
Running ZST39LR, HAOS 16.3, HA Core 2025.11.2, ZWave JS UI 11.8.1, ZWave JS 15.17.1
Edit: I finally got it working using the mobile HA app with the native ZWave integration (not ZWave JS UI) to add the devices by scanning the QR codes.
Previously I had been using the web interface on a Windows PC and importing a JPEG of the QR code. I verified that the DSK imported via both methods was the same so not clear what the difference is, seems like ZWave JS UI is the problem here.
Thanks for posting here… at least this confirms I’m not crazy. I hate to hear you’re having the same issue and I wish I could tell you that I’ve found a solution.
The only thing I’m left with at this point is to tear my entire Z-Wave network down and start from scratch - again. It’s the only choice that I know of that will allow me to get back to including devices securely.
I’ve since migrated from the ZST39LR stick to the ZWA-2 and still no difference… I can’t include a single device securely any longer.
I figure that if I rebuild on the ZWA-2 then at least I’ve ruled that out, so now I have to find the time to exclude over 50 devices, nuke the Z-Wave configuration on my server, set it all back up and include everything again… it’s a monumental effort, tbh.
It’s the only workable option I feel that I have left and I’m not happy about it one bit.
