Z2MQTT kind of starts but not fully

Configuration Zigbee
1

been trying to get Zigbee2MQTT to work since I got my Pi, every time i get somewhere another error pops up. this time it actually “starts” the program and I can see the screen but cannot have it look for any devices and when I go into settings there are no choices. here is my log, can someone please help?

17:13:57] INFO: Preparing to start...
[17:13:57] INFO: Socat not enabled
[17:13:58] INFO: Starting Zigbee2MQTT...
Starting Zigbee2MQTT without watchdog.
[2025-06-05 17:14:01] info: 	z2m: Logging to console, file (filename: log.log)
[2025-06-05 17:14:01] info: 	z2m: Starting Zigbee2MQTT version 2.4.0 (commit #unknown)
[2025-06-05 17:14:01] info: 	z2m: Starting zigbee-herdsman (4.1.0)
[2025-06-05 17:14:01] info: 	zh:zstack:znp: Opening SerialPort with {"path":"/dev/serial/by-id/usb-ITead_Sonoff_Zigbee_3.0_USB_Dongle_Plus_d017ab43f41bef11aadaa3d94909ffd0-if00-port0","baudRate":115200,"rtscts":false,"autoOpen":false}
[2025-06-05 17:14:01] info: 	zh:zstack:znp: Serialport opened
[2025-06-05 17:14:01] info: 	z2m: zigbee-herdsman started (resumed)
[2025-06-05 17:14:01] info: 	z2m: Coordinator firmware version: '{"meta":{"maintrel":1,"majorrel":2,"minorrel":7,"product":1,"revision":20240710,"transportrev":2},"type":"ZStack3x0"}'
[2025-06-05 17:14:01] info: 	z2m: Currently 0 devices are joined.
[2025-06-05 17:14:01] info: 	z2m: Connecting to MQTT server at mqtt://core-mosquitto:1883
[2025-06-05 17:14:02] info: 	z2m: Connected to MQTT server
[2025-06-05 17:14:02] info: 	z2m:mqtt: MQTT publish: topic 'zigbee2mqtt/bridge/state', payload '{"state":"online"}'
[2025-06-05 17:14:02] error: 	z2m: Failed to start 'Bridge' (TypeError: Cannot read properties of undefined (reading 'deviceIeeeAddress')
    at Bridge.publishInfo (/app/lib/extension/bridge.ts:699:69)
    at Bridge.start (/app/lib/extension/bridge.ts:180:9)
    at Controller.startExtension (/app/lib/controller.ts:271:13)
    at Controller.start (/app/lib/controller.ts:149:13)
    at start (/app/index.js:149:5))
[2025-06-05 17:14:02] info: 	z2m: Started frontend on port 8099
[2025-06-05 17:14:03] error: 	z2m: Failed to start 'HomeAssistant' (TypeError: Cannot read properties of undefined (reading 'deviceIeeeAddress')
    at HomeAssistant.getBridgeEntity (/app/lib/extension/homeassistant.ts:1935:78)
    at HomeAssistant.start (/app/lib/extension/homeassistant.ts:413:28)
    at Controller.startExtension (/app/lib/controller.ts:271:13)
    at Controller.start (/app/lib/controller.ts:149:13)
    at start (/app/index.js:149:5))
[2025-06-05 17:14:03] info: 	z2m: Zigbee2MQTT started!
[2025-06-05 17:14:04] info: 	z2m:mqtt: MQTT publish: topic 'zigbee2mqtt/bridge/state', payload '{"state":"online"}'
2

Can you post the config of your zigbee stick aswell?
from the gui or the config.yaml

3 

/dev/ttyUSB0
ID:
/dev/serial/by-id/usb-ITead_Sonoff_Zigbee_3.0_USB_Dongle_Plus_d017ab43f41bef11aadaa3d94909ffd0-if00-port0
4

And the config in the configuration file?

5

Stop the add-on
Delete the contents of /config/zigbee2mqtt
Start the add-on
Wait a few seconds and press OPEN WEB UI, you will now see the onboarding page. More information about the onboarding can be found here.

6

Sorry for delay… was away. thanx for help even if it is never solved

enabled: false
master: pty,raw,echo=0,link=/tmp/ttyZ2M,mode=777
slave: tcp-listen:8485,keepalive,nodelay,reuseaddr,keepidle=1,keepintvl=1,keepcnt=5
options: "-d -d"
log: false


mqtt:
  server: mqtt://core-mosquitto:1883
  user: mqtt_user
  password: mqtt

port: >-
  /dev/serial/by-id/usb-ITead_Sonoff_Zigbee_3.0_USB_Dongle_Plus_d017ab43f41bef11aadaa3d94909ffd0-if00-port0
adapter: zstack
7

Maybe re-flash your dongle