Zigbee Dongle Failure (usb port access issue)

BbMaj7 · April 25, 2025, 5:25pm

This issue is mentioned so often across the net but there is nowhere a simple step-by-step solution of how to fix it.

I have a Sonoff Zigbee 3.0 USB Dongle which has the correct firmware, which is recognized but fails at the last step when configuring it as a device.

It looks like this:

This is a known problem. The reason is that my user account (although being admin) does not have access rights to access the USB (serial) device.

I have HA running on a Raspi 5. I have an SSH terminal as well as a monitor connected.

Can anyone give a step-by-step description of how to set full access rights without dropping huge amounts of linux vocabulary (without explanation)?

francisp · April 25, 2025, 5:34pm

How is HA installed ? HA OS, docker (HA Container), Core (venv) ?

Using a powered USB hub ?

BbMaj7 · April 25, 2025, 5:38pm

HA OS on SD card (image from official site)
Yes. Certified power supply.

Sir_Goodenough · April 25, 2025, 5:41pm

Hello BbMaj7,

If you are running HAOS this should not happen…
If you are running an advanced version of HA and you are having problems I suggest you re-think your situation.

If put in the right place, this might help, but it is going to have

sudo adduser second_user dialout

BbMaj7 · April 25, 2025, 5:55pm

It is a normal (official) version of HAOS. Basically virgin.
I have the same stick working on a Raspi 4 and I remember at the beginning this happened as well but worked around the 5th time or so. This one does not.

Will return it and try another one.

When I enter stuff like “(sudo) adduser second_user…” in terminal, I get “unknown user”, “unknown group” etc.

Sir_Goodenough · April 25, 2025, 5:57pm

For HAOS it won’t work like that. This was if you were running HA a different way.

BbMaj7 · April 26, 2025, 5:28pm

There are two versions of the Sonoff Zigbee 3.0 USB Dongle Plus:

I was unable to integrate the P-type. The E-type was integrated without any issues out of the box, though.

In case you are using HA on a Raspi 4/5: buy the E-version! I do not know how to fix the problem for P-type and I have not found a solution online. If anyone knows, please share your wisdom!