Zigbee2MQTT | Bitron AV2010 | Error: SRSP - SYS - ping after 6000ms

Dear colleaugues :slight_smile:

Could you help me to find out in situation? I have this error when I’m trying to set up Zeegbee2MQTT. I’ve read many posts but anyway I can’t understand why it’s not working. I have additional cable for adapter just in case.

Raspberry Pi 4B (4Gb)
Zigbee2MQTT ver.1.18.3-1

Error of Zigbee2MQTT

[21:13:45] INFO: Handing over control to Zigbee2mqtt Core ...
> [email protected] start /app
> node index.js
Zigbee2MQTT:error 2021-05-01 21:14:09: Error while starting zigbee-herdsman
Zigbee2MQTT:error 2021-05-01 21:14:09: Failed to start zigbee
Zigbee2MQTT:error 2021-05-01 21:14:09: Check https://www.zigbee2mqtt.io/information/FAQ.html#help-zigbee2mqtt-fails-to-start for possible solutions
Zigbee2MQTT:error 2021-05-01 21:14:09: Exiting...
Zigbee2MQTT:error 2021-05-01 21:14:09: Error: Failed to connect to the adapter (Error: SRSP - SYS - ping after 6000ms)
    at ZStackAdapter.<anonymous> (/app/node_modules/zigbee-herdsman/dist/adapter/z-stack/adapter/zStackAdapter.js:94:31)
    at Generator.throw (<anonymous>)
    at rejected (/app/node_modules/zigbee-herdsman/dist/adapter/z-stack/adapter/zStackAdapter.js:25:65)
npm ERR! code ELIFECYCLE
npm ERR! errno 1
npm ERR! [email protected] start: `node index.js`
npm ERR! Exit status 1
npm ERR! 
npm ERR! Failed at the [email protected] start script.
npm ERR! This is probably not a problem with npm. There is likely additional logging output above.
npm ERR! A complete log of this run can be found in:
npm ERR!     /root/.npm/_logs/2021-05-01T19_14_09_238Z-debug.log

Zigbee config

data_path: /config/zigbee2mqtt
external_converters: []
devices: devices.yaml
groups: groups.yaml
homeassistant: false
permit_join: true
mqtt:
  base_topic: zigbee2mqtt
  user: mqtt
  passsword: mqtt
serial:
  port: /dev/serial/by-id/usb-Silicon_Labs_BV_2010_10_013E7F86-if00-port0
advanced:
  log_level: warn
  pan_id: 6754
  channel: 11
  network_key:
    - 1
    - 3
    - 5
    - 7
    - 9
    - 11
    - 13
    - 15
    - 0
    - 2
    - 4
    - 6
    - 8
    - 10
    - 12
    - 13
  availability_blocklist: []
  availability_passlist: []
device_options: {}
blocklist: []
passlist: []
queue: {}
frontend:
  port: 8099
experimental: {}
socat:
  enabled: false
  master: 'pty,raw,echo=0,link=/tmp/ttyZ2M,mode=777'
  slave: 'tcp-listen:8485,keepalive,nodelay,reuseaddr,keepidle=1,keepintvl=1,keepcnt=5'
  options: '-d -d'
  log: false

Log of USB device

- name: ttyUSB0
    sysfs: >-
      /sys/devices/platform/scb/fd500000.pcie/pci0000:00/0000:00:00.0/0000:01:00.0/usb1/1-1/1-1.2/1-1.2:1.0/ttyUSB0/tty/ttyUSB0
    dev_path: /dev/ttyUSB0
    subsystem: tty
    by_id: /dev/serial/by-id/usb-Silicon_Labs_BV_2010_10_013E7F86-if00-port0
    attributes:
      DEVLINKS: >-
        /dev/serial/by-id/usb-Silicon_Labs_BV_2010_10_013E7F86-if00-port0
        /dev/serial/by-path/platform-fd500000.pcie-pci-0000:01:00.0-usb-0:1.2:1.0-port0
      DEVNAME: /dev/ttyUSB0
      DEVPATH: >-
        /devices/platform/scb/fd500000.pcie/pci0000:00/0000:00:00.0/0000:01:00.0/usb1/1-1/1-1.2/1-1.2:1.0/ttyUSB0/tty/ttyUSB0
      ID_BUS: usb
      ID_MM_CANDIDATE: '1'
      ID_MODEL: BV_2010_10
      ID_MODEL_ENC: BV\x202010\x2f10
      ID_MODEL_FROM_DATABASE: VL805 USB 3.0 Host Controller
      ID_MODEL_ID: 8b34
      ID_PATH: 'platform-fd500000.pcie-pci-0000:01:00.0-usb-0:1.2:1.0'
      ID_PATH_TAG: platform-fd500000_pcie-pci-0000_01_00_0-usb-0_1_2_1_0
      ID_PCI_CLASS_FROM_DATABASE: Serial bus controller
      ID_PCI_INTERFACE_FROM_DATABASE: XHCI
      ID_PCI_SUBCLASS_FROM_DATABASE: USB controller
      ID_REVISION: '0100'
      ID_SERIAL: Silicon_Labs_BV_2010_10_013E7F86
      ID_SERIAL_SHORT: 013E7F86
      ID_TYPE: generic
      ID_USB_DRIVER: cp210x
      ID_USB_INTERFACES: ':ff0000:'
      ID_USB_INTERFACE_NUM: '00'
      ID_VENDOR: Silicon_Labs
      ID_VENDOR_ENC: Silicon\x20Labs
      ID_VENDOR_FROM_DATABASE: 'Cygnal Integrated Products, Inc.'
      ID_VENDOR_ID: 10c4
      MAJOR: '188'
      MINOR: '0'
      SUBSYSTEM: tty
      TAGS: ':systemd:'
      USEC_INITIALIZED: '157819980'

Thanks in advance.

Best regards, Aleksei.