Zigbee2mqtt fails to pair with Third Reality Smart Plug

[Grizz952]

Finally got zigbee2mqtt running today. Attempts to pair a Third Reality Smart plug fail. Log is showing error.

[2025-02-26 19:23:16] info:     z2m: Zigbee: allowing new devices to join.
[2025-02-26 19:23:16] error:    z2m: Request 'zigbee2mqtt/bridge/request/permit_join' failed with error: '--> 'SREQ: ZDO - PERMIT_JOINING_REQUEST - 0ffcfffe01' failed with status '(0xc2: NWK_INVALID_REQUEST)''
[2025-02-26 19:23:16] info:     z2m:mqtt: MQTT publish: topic 'zigbee2mqtt/bridge/response/permit_join', payload '{"data":{},"error":"--> 'SREQ: ZDO - PERMIT_JOINING_REQUEST - 0ffcfffe01' failed with status '(0xc2: NWK_INVALID_REQUEST)'","status":"error","transaction":"ctda2-1"}'

Wondering if I am missing some additional configuration within HA or zigbee2mqtt. Thoughts?

[tom_l]

@Grizz952

Third Reality Smart plug

Which model number?

The supported models are listed here: Zigbee2MQTT

[Grizz952]

3RSP02028bZ
So, exploring HA, and managed to get the Third Reality Plug paired. On/off works fine. However, five of the entities are disabled. I have searched for hours, and have not yet discovered how to enable. I can see the list, but no option to enable. Thoughts?

[tom_l]

@Grizz952

However, five of the entities are disabled.

If you mean like this:

Click on that to expand the list:

Click on one of the disabled entities, then click on the cog icon in the pop-up card:

Enable the entity by turning on the toggle switch and then click UPDATE

30 seconds or so later your entity should be enabled.

[Grizz952]

System responds by indicating the entity is enabled within about 30 seconds. However, although enabled, the entity reports as ‘unavailable’ and is not displayed in the desktop. Thoughts?

[tom_l]

Looks like someone opened an issue about this but let it go stale:

3RSP02028BZ Energy/Usage Reading/Display issue

Probably best to open a new one.