Interesting they are out of stock.
This device is no longer listed on the sonoff.tech website AFAICT, I guess it is a discontinued product? It also isn’t easily found for sale anywhere by my version of Google.
Well there it is. Fortunately this is only for US market.
Maybe its time for those liability claims.
But is sells now under brand WOOLLEY
And for some unknown reason all eu versions are out of the stock.
It’s not uncommon for chinese engineered products to envolve rapidly (specially compares to ‘western’ engineering speed). Often they don’t even change the model number or outside look while improving the electrical design (from a manufacture point of view that could also be cost cutting measurements).
Also people should might take into account that 1, 10 or even 100 incidents doesn’t say much about quality or safety of a product that is sold million times.
As said before, I own plenty of sonoff as well as Shelly’s - only the later ones had a (luckily non fire) failure.
And when searching for the term “shelly fire” the latest result I get is only 4 hours old
https://m.facebook.com/groups/ShellyIoTCommunitySupport/permalink/6605961342836507/
Every manufacturer of any product will always be going through some kind of cost saving project. You can expect any product that has been in production for more than 6 months to have had some kind of cost engineering project undertaken. This may not always result in the product changing. Its not just Chinese that do this.
Funny - in their latest mail, Sonoff actually mentioned that name: WOOLLEY - and that they are in contact with them to share the certifications and documents I requested them to provide.
So I am still in contact with them, and if they are not able to provide the required certifications, that’s a whole different story.
Will this lead to anything? I don’t know.
Once I have more time, I will set the burnt device under power again and see what will happen - will tape it.
I would like to point out again - I can see the point of wrong installations, overload and misuse of devices. But ‘my’ device set itself under fire for no reason, and that’s something very different.
Yes I agree - an electrical device always has the potential to start a fire just because of its existence, but by choosing the right materials and parts - in my case the plastic housing - that risk can be minimized, and potential harm can be decreased.
Will keep you posted.
Also a small detail: both the plastic from your gira wall socket and from the sonoff housing looks to be non flammable (which is expected). That might not be a big difference for you but is actually a sweet spot for insurances which sell fire polices thay typically don’t cover for any damages caused by smoldering (can be worse than a real fire because of toxic fumes that suck into walls and plasters).
What certificates could that be? And are you certain they are required to have them and pass them on to you?
This devices is not longer available on EU market. I think your post did something. When I tell people that manufactures are not afraid of law cases people don’t believe me.
The only thing that they are afraid off is bad marketing and sales drop. And your post gave them a very bad marketing, for a good reason.
Can be expected that this will led to devices that are made with higher quality and more testing. Although this are Chinese companies, many of them are global companies selling their products on global market. And they will do something about it. Or ccp will do something about them. 
De-Sonoffisation complete 
I couldnt belive how many of their igniters I had in my house. At the same time, I removed all Tuya and all other chinese stuff I used for home automation.
I replaced most of it with regular dumb switches and Shelly gear for smart stuff. At least, Shelly is a real, european based company that can be held liable, in contrast to those chinese ‘who knows who they are’ hiding wannabe companies.
Actually, Sonoff never responded again on that issue, never provided any certifications for the E.U. market as promised, so I assume there is a reason for that.
But hey, they offered 15 Euros compensation. End of story for me.
1 Like
And you are left with what in particular? Back to the stone age?
Made in China 
Most European sellers sell products manufactured in China. And you always have full (european) warranty and liability rights when bought “locally” - no matter where the stuff is produced. The seller is in charge to sell only products that are compliant with rules and regulations.
Also how many products from sonoff you had? Looks like a lot including many old ones (S20 from 2017?)… if only one of them all (running for many years) had a defect it is mathematically already a much better performance than the 8 Shellie’s I own which two of them died within the first six weeks!
products dying isn’t that bad, producs buring down your house is an issue.
of course all electronic products can have a defect and catching fire, still avoiding this would be nice.
I have a lot of sonoff and shelly, and untill now no issues.
1 time the circuit breaker kicked in on sonoff, but I was testing and had some wires crossed.
1 time it kicked in on shelly, but actually the boiler behind the shelly was broken and therefor the shelly itself was also broken,
but nothing was caught on fire.
everyting we own now is produced in china, but if there are suggestions to prevent fire I would like to know, probably the best way is to remove all smart stuff together.
Im just telling what I did, nothing more. None of my shellys - same age - started a fire yet, or failed.
My case here is the perfect example that you dont ‘always have full (european) warranty and liability rights’ when these chinese guys selling directly to a foreign market, US or EU, no matter what, you cannot get any claims with them, cuz they hide in far away China - no rights there.
Maybe you should get familiar with what the difference between ‘Made in China’ and ‘Made by Chinese’ is.
Feel free to go whatever way you want to go, and best luck with that.
1 Like
It’s actually the other way around. You european guy is buying abroad. Nobody is forcing you to do this and you can buy most of the (same) products locally.
And the thing is, nobody is forcing you to do this. It’s your free will and maybe some greed. For the price you buy one shelly type of wall switch relay you can easily get two, three or maybe four shipped for free to your destination. Obviously the later come without any warranty or liability (you could enforce).
Well guys as we all know smart home has a lot of various smart devices and a lot of them are hooked up to electrical current. I sincerely doubt that anyone can ensure it self from a house fire using this or that manufacturer.
Even if you hire or can hire a company that will install all the things we all have around the house this woudn’t be insurance that some device wouldn’t eventually caught fire.
It’s similar to car problems. You can service your car in dealership but if your car caught fire on the road dealer will not give you a brad new car nor that will company that is producing them. Yeah, you can sue them but… honestly good luck with that.
This is the same thing.
Dont think so, that would be true if I order stuff directly from china, e.g., Ali oder Sonoff direct.
Here in the E.U. (I guess thats the same in the U.S.) the responsible party is, whoever brings that product into the market.
E.g. if I personally import stuff directly from Sonoff/China, and then sell it out here in the E.U., I personally will be responsible for warrenty claims, certifications etc.
Thats not the case, in my case. Sonoff sells stuff from a german warehouse - see the original listing:
making people belive they do business with someone local. They bring stuff to the market, not me.
But then they hide their b*tt in China. Thats the problem with all these sellers, they dont comply and do not stick to the laws and regulations, while the rest of the world does (and pay for it) - China at its best.
Thats why I am done with them, and stick to Shelly (besides the fire issue).
Are you reselling them on eBay (I would) or sending them to the recycle bin?
No, this is not the case. You can’t personally import anything ( maybe in some very rare cases you can, but generally speaking you can’t ) but company can. Company that selling this can be held responsible but you as …owner or maybe ceo… no. It is possible but that is a different thing. But if company, after years and years spend in the courtroom, is found guilty and have to compensate you… well who says that they have enough money to do so?
If they don’t then they will have to declare bankruptcy…Long story short you will never ever see your compensation no matter what.
The only thing you can do is to alert everyone about this product. And that you have done.
Your actions, as I saw, did had some consequences as this product is very hard to nearly impossible to find on the net any more.
So, they are listening and they obviously do take actions.
even more so,
in the Netherlands there is an official sonoff shop
including address, meaning it’s not imported, it’s local.
So I reached out to them to ask what they do to prevent there products from catching fire. I have sonoff devices bought local and abroad. and I cannot tell the differnce. so I think it’s the same products.
Also If you deliver to the Netherlands, no mather where you are located, you have to comply to the Dutch law
And look a this. This company has a VAT number. This VAT number led me to this info.
If you google lit just a bit than you will find this.
As I mentioned before compensation is a wild goose chase.
1 Like
thnx, did not know that,
then I also found there to be a typo in de chamber of commerce number.
I almost think that would be on purpose.
KVK-nummer: 81901585 ( according to chamer of commerce)
KvK nummer: 89901585 (on the site)
next to that TM Home B.V only has one employee, so probably a one man show importing stuff from china.
and before your message I expected it to be legit.