All nodes show as unavailable after I moved the installation to a different PC

maykino · November 3, 2020, 3:43am

So it’s my rental house and I had to ask my tenant to ship the RP to me which took a few days and then even more to move everything to a lenovo desktop etc.

Now, they received everything back and all nodes show as unavailable. I have no idea why but here are some clues:

The original Aotec stick was damaged in shipping so I had to buy them a new one.
Is there any timeout for the devices to reset themselves if they don’t see the base for too long?

Zwave log:

2020-11-02 22:32:00.563 Always, OpenZwave Version 1.4.3469 Starting Up
2020-11-02 22:32:02.914 Info, Setting Up Provided Network Key for Secure Communications
2020-11-02 22:32:02.915 Info, mgr,     Added driver for controller /dev/serial/by-id/usb-0658_0200-if00
2020-11-02 22:32:02.915 Info,   Opening controller /dev/serial/by-id/usb-0658_0200-if00
2020-11-02 22:32:02.915 Info, Trying to open serial port /dev/serial/by-id/usb-0658_0200-if00 (attempt 1)
2020-11-02 22:32:02.941 Info, Serial port /dev/serial/by-id/usb-0658_0200-if00 opened (attempt 1)
2020-11-02 22:32:02.941 Detail, contrlr, Queuing (Command) FUNC_ID_ZW_GET_VERSION: 0x01, 0x03, 0x00, 0x15, 0xe9
2020-11-02 22:32:02.941 Detail, contrlr, Queuing (Command) FUNC_ID_ZW_MEMORY_GET_ID: 0x01, 0x03, 0x00, 0x20, 0xdc
2020-11-02 22:32:02.941 Detail, contrlr, Queuing (Command) FUNC_ID_ZW_GET_CONTROLLER_CAPABILITIES: 0x01, 0x03, 0x00, 0x05, 0xf9
2020-11-02 22:32:02.941 Detail, contrlr, Queuing (Command) FUNC_ID_SERIAL_API_GET_CAPABILITIES: 0x01, 0x03, 0x00, 0x07, 0xfb
2020-11-02 22:32:02.941 Detail, contrlr, Queuing (Command) FUNC_ID_ZW_GET_SUC_NODE_ID: 0x01, 0x03, 0x00, 0x56, 0xaa
2020-11-02 22:32:02.941 Detail,
2020-11-02 22:32:02.942 Info, contrlr, Sending (Command) message (Callback ID=0x00, Expected Reply=0x15) - FUNC_ID_ZW_GET_VERSION: 0x01, 0x03, 0x00, 0x15, 0xe9
2020-11-02 22:32:02.950 Detail, contrlr,   Received: 0x01, 0x10, 0x01, 0x15, 0x5a, 0x2d, 0x57, 0x61, 0x76, 0x65, 0x20, 0x34, 0x2e, 0x35, 0x34, 0x00, 0x01, 0x93
2020-11-02 22:32:02.950 Detail,
2020-11-02 22:32:02.950 Info, contrlr, Received reply to FUNC_ID_ZW_GET_VERSION:
2020-11-02 22:32:02.950 Info, contrlr,     Static Controller library, version Z-Wave 4.54
2020-11-02 22:32:02.950 Detail, Node045,   Expected reply was received
2020-11-02 22:32:02.950 Detail, Node045,   Message transaction complete
2020-11-02 22:32:02.950 Detail,
2020-11-02 22:32:02.950 Detail, contrlr, Removing current message
2020-11-02 22:32:02.950 Detail,
2020-11-02 22:32:02.950 Info, contrlr, Sending (Command) message (Callback ID=0x00, Expected Reply=0x20) - FUNC_ID_ZW_MEMORY_GET_ID: 0x01, 0x03, 0x00, 0x20, 0xdc
2020-11-02 22:32:02.957 Detail, contrlr,   Received: 0x01, 0x08, 0x01, 0x20, 0xd3, 0x61, 0x89, 0xe3, 0x01, 0x0f
2020-11-02 22:32:02.957 Detail,
2020-11-02 22:32:02.957 Info, contrlr, Received reply to FUNC_ID_ZW_MEMORY_GET_ID. Home ID = 0xd36189e3.  Our node ID = 1
2020-11-02 22:32:02.957 Detail, Node097,   Expected reply was received
2020-11-02 22:32:02.957 Detail, Node097,   Message transaction complete
2020-11-02 22:32:02.957 Detail,
2020-11-02 22:32:02.957 Detail, contrlr, Removing current message
2020-11-02 22:32:02.957 Detail,
2020-11-02 22:32:02.957 Info, contrlr, Sending (Command) message (Callback ID=0x00, Expected Reply=0x05) - FUNC_ID_ZW_GET_CONTROLLER_CAPABILITIES: 0x01, 0x03, 0x00, 0x05, 0xf9
2020-11-02 22:32:02.964 Detail, contrlr,   Received: 0x01, 0x04, 0x01, 0x05, 0x28, 0xd7
2020-11-02 22:32:02.964 Detail,
2020-11-02 22:32:02.965 Info, contrlr, Received reply to FUNC_ID_ZW_GET_CONTROLLER_CAPABILITIES:
2020-11-02 22:32:02.965 Info, contrlr,     There is no SUC ID Server (SIS) in this network.
2020-11-02 22:32:02.965 Info, contrlr,     The PC controller is a primary controller.
2020-11-02 22:32:02.965 Detail, Node215,   Expected reply was received
2020-11-02 22:32:02.965 Detail, Node215,   Message transaction complete
2020-11-02 22:32:02.965 Detail,
2020-11-02 22:32:02.965 Detail, contrlr, Removing current message
2020-11-02 22:32:02.965 Detail,
2020-11-02 22:32:02.965 Info, contrlr, Sending (Command) message (Callback ID=0x00, Expected Reply=0x07) - FUNC_ID_SERIAL_API_GET_CAPABILITIES: 0x01, 0x03, 0x00, 0x07, 0xfb
2020-11-02 22:32:02.974 Detail, contrlr,   Received: 0x01, 0x2b, 0x01, 0x07, 0x01, 0x01, 0x00, 0x86, 0x01, 0x01, 0x00, 0x5a, 0xfe, 0x81, 0xff, 0x88, 0x4f, 0x1f, 0x00, 0x00, 0xfb, 0x9f, 0x7d, 0xa0, 0x67, 0x00, 0x00, 0x80, 0x00, 0x80, 0x86, 0x00, 0x00, 0x00, 0xe8, 0x73, 0x00, 0x00, 0x0e, 0x00, 0x00, 0x60, 0x00, 0x00, 0xfb
2020-11-02 22:32:02.974 Detail,
2020-11-02 22:32:02.974 Info, contrlr,  Received reply to FUNC_ID_SERIAL_API_GET_CAPABILITIES
2020-11-02 22:32:02.975 Info, contrlr,     Serial API Version:   1.1
2020-11-02 22:32:02.975 Info, contrlr,     Manufacturer ID:      0x0086
2020-11-02 22:32:02.975 Info, contrlr,     Product Type:         0x0101
2020-11-02 22:32:02.975 Info, contrlr,     Product ID:           0x005a
2020-11-02 22:32:02.975 Detail, contrlr, Queuing (Command) FUNC_ID_ZW_GET_RANDOM: 0x01, 0x04, 0x00, 0x1c, 0x20, 0xc7
2020-11-02 22:32:02.975 Detail, contrlr, Queuing (Command) FUNC_ID_SERIAL_API_GET_INIT_DATA: 0x01, 0x03, 0x00, 0x02, 0xfe
2020-11-02 22:32:02.975 Detail, contrlr, Queuing (Command) FUNC_ID_SERIAL_API_SET_TIMEOUTS: 0x01, 0x05, 0x00, 0x06, 0x64, 0x0f, 0x97
2020-11-02 22:32:02.975 Detail, contrlr, Queuing (Command) FUNC_ID_SERIAL_API_APPL_NODE_INFORMATION: 0x01, 0x07, 0x00, 0x03, 0x01, 0x02, 0x01, 0x00, 0xf9
2020-11-02 22:32:02.975 Detail, Node001,   Expected reply was received
2020-11-02 22:32:02.975 Detail, Node001,   Message transaction complete
2020-11-02 22:32:02.975 Detail,
2020-11-02 22:32:02.975 Detail, contrlr, Removing current message
2020-11-02 22:32:02.975 Detail,
2020-11-02 22:32:02.975 Info, contrlr, Sending (Command) message (Callback ID=0x00, Expected Reply=0x56) - FUNC_ID_ZW_GET_SUC_NODE_ID: 0x01, 0x03, 0x00, 0x56, 0xaa
2020-11-02 22:32:02.982 Detail, contrlr,   Received: 0x01, 0x04, 0x01, 0x56, 0x00, 0xac
2020-11-02 22:32:02.982 Detail,
2020-11-02 22:32:02.982 Info, contrlr, Received reply to GET_SUC_NODE_ID.  Node ID = 0
2020-11-02 22:32:02.982 Info, Controller Does not Support SUC - Cannot Setup Controller as SUC Node
2020-11-02 22:32:02.982 Detail, Node172,   Expected reply was received
2020-11-02 22:32:02.982 Detail, Node172,   Message transaction complete
2020-11-02 22:32:02.982 Detail,
2020-11-02 22:32:02.982 Detail, contrlr, Removing current message
2020-11-02 22:32:02.982 Detail,
2020-11-02 22:32:02.982 Info, contrlr, Sending (Command) message (Callback ID=0x00, Expected Reply=0x1c) - FUNC_ID_ZW_GET_RANDOM: 0x01, 0x04, 0x00, 0x1c, 0x20, 0xc7
2020-11-02 22:32:03.044 Detail, contrlr,   Received: 0x01, 0x25, 0x01, 0x1c, 0x01, 0x20, 0xd0, 0x35, 0xfd, 0x66, 0xf5, 0x80, 0xac, 0xe5, 0xeb, 0xd4, 0xe2, 0xa1, 0x25, 0x89, 0xb8, 0x17, 0x41, 0x48, 0xf4, 0x26, 0x71, 0xfa, 0xec, 0x09, 0x73, 0xda, 0x5b, 0xe7, 0x2b, 0x59, 0x30, 0x1b, 0x22
2020-11-02 22:32:03.044 Detail,
2020-11-02 22:32:03.044 Info, contrlr, Received reply to FUNC_ID_ZW_GET_RANDOM: true
2020-11-02 22:32:03.044 Detail, Node032,   Expected reply was received
2020-11-02 22:32:03.044 Detail, Node032,   Message transaction complete
2020-11-02 22:32:03.044 Detail,
2020-11-02 22:32:03.044 Detail, contrlr, Removing current message
2020-11-02 22:32:03.044 Detail,
2020-11-02 22:32:03.044 Info, contrlr, Sending (Command) message (Callback ID=0x00, Expected Reply=0x02) - FUNC_ID_SERIAL_API_GET_INIT_DATA: 0x01, 0x03, 0x00, 0x02, 0xfe
2020-11-02 22:32:03.154 Detail, contrlr,   Received: 0x01, 0x25, 0x01, 0x02, 0x05, 0x00, 0x1d, 0x01, 0x00, 0x00, 0x00, 0x00, 0x00, 0x00, 0x00, 0x00, 0x00, 0x00, 0x00, 0x00, 0x00, 0x00, 0x00, 0x00, 0x00, 0x00, 0x00, 0x00, 0x00, 0x00, 0x00, 0x00, 0x00, 0x00, 0x00, 0x00, 0x05, 0x00, 0xc5
2020-11-02 22:32:03.154 Detail,
2020-11-02 22:32:03.154 Info, mgr,     Driver with Home ID of 0xd36189e3 is now ready.
2020-11-02 22:32:03.154 Info,
2020-11-02 22:32:03.155 Info, contrlr, Received reply to FUNC_ID_SERIAL_API_GET_INIT_DATA:
2020-11-02 22:32:03.155 Info, contrlr,     Node 001 - Known
2020-11-02 22:32:03.155 Detail, Node001, AdvanceQueries queryPending=0 queryRetries=0 queryStage=CacheLoad live=1
2020-11-02 22:32:03.155 Detail, Node001, QueryStage_CacheLoad
2020-11-02 22:32:03.155 Info, Node001, Node Identity Codes: 0086:0101:005a
2020-11-02 22:32:03.155 Detail, Node001, QueryStage_Associations
2020-11-02 22:32:03.155 Detail, Node001, QueryStage_Neighbors
2020-11-02 22:32:03.155 Detail, contrlr, Requesting routing info (neighbor list) for Node 1
2020-11-02 22:32:03.155 Detail, Node001, Queuing (Command) Get Routing Info (Node=1): 0x01, 0x07, 0x00, 0x80, 0x01, 0x00, 0x00, 0x03, 0x7a
2020-11-02 22:32:03.155 Detail, Node001, Queuing (Query) Query Stage Complete (Neighbors)
2020-11-02 22:32:03.156 Detail,   Expected reply was received
2020-11-02 22:32:03.156 Detail,   Message transaction complete
2020-11-02 22:32:03.156 Detail,
2020-11-02 22:32:03.156 Detail, contrlr, Removing current message
2020-11-02 22:32:03.156 Detail, Node001, Notification: DriverReady
2020-11-02 22:32:03.166 Detail, Node001, Notification: NodeAdded
2020-11-02 22:32:03.177 Detail, Node001, Notification: NodeProtocolInfo
2020-11-02 22:32:03.184 Detail, Node001, Notification: EssentialNodeQueriesComplete
2020-11-02 22:32:03.190 Detail, Node001, Notification: ValueAdded
2020-11-02 22:32:03.201 Detail, Node001, Notification: NodeNaming
2020-11-02 22:32:03.207 Detail,
2020-11-02 22:32:03.207 Info, contrlr, Sending (Command) message (Callback ID=0x00, Expected Reply=0x06) - FUNC_ID_SERIAL_API_SET_TIMEOUTS: 0x01, 0x05, 0x00, 0x06, 0x64, 0x0f, 0x97
2020-11-02 22:32:03.212 Detail, contrlr,   Received: 0x01, 0x05, 0x01, 0x06, 0x64, 0x0f, 0x96
2020-11-02 22:32:03.212 Detail,
2020-11-02 22:32:03.212 Info, contrlr, Received reply to FUNC_ID_SERIAL_API_SET_TIMEOUTS
2020-11-02 22:32:03.212 Detail, Node015,   Expected reply was received
2020-11-02 22:32:03.212 Detail, Node015,   Message transaction complete
2020-11-02 22:32:03.212 Detail,
2020-11-02 22:32:03.212 Detail, contrlr, Removing current message
2020-11-02 22:32:03.212 Detail,
2020-11-02 22:32:03.212 Info, contrlr, Sending (Command) message (Callback ID=0x00, Expected Reply=0x00) - FUNC_ID_SERIAL_API_APPL_NODE_INFORMATION: 0x01, 0x07, 0x00, 0x03, 0x01, 0x02, 0x01, 0x00, 0xf9
2020-11-02 22:32:03.217 Detail, contrlr, Removing current message
2020-11-02 22:32:03.217 Detail,
2020-11-02 22:32:03.217 Info, Node001, Sending (Command) message (Callback ID=0x00, Expected Reply=0x80) - Get Routing Info (Node=1): 0x01, 0x07, 0x00, 0x80, 0x01, 0x00, 0x00, 0x03, 0x7a
2020-11-02 22:32:03.227 Detail, Node001,   Received: 0x01, 0x20, 0x01, 0x80, 0x00, 0x00, 0x00, 0x00, 0x00, 0x00, 0x00, 0x00, 0x00, 0x00, 0x00, 0x00, 0x00, 0x00, 0x00, 0x00, 0x00, 0x00, 0x00, 0x00, 0x00, 0x00, 0x00, 0x00, 0x00, 0x00, 0x00, 0x00, 0x00, 0x5e
2020-11-02 22:32:03.227 Detail,
2020-11-02 22:32:03.227 Info, Node001, Received reply to FUNC_ID_ZW_GET_ROUTING_INFO
2020-11-02 22:32:03.227 Info, Node001,     Neighbors of this node are:
2020-11-02 22:32:03.227 Info, Node001,  (none reported)
2020-11-02 22:32:03.227 Detail,   Expected reply was received
2020-11-02 22:32:03.228 Detail,   Message transaction complete
2020-11-02 22:32:03.228 Detail,
2020-11-02 22:32:03.228 Detail, Node001, Removing current message
2020-11-02 22:32:03.228 Detail, Node001, Query Stage Complete (Neighbors)
2020-11-02 22:32:03.228 Detail, Node001, AdvanceQueries queryPending=0 queryRetries=0 queryStage=Session live=1
2020-11-02 22:32:03.228 Detail, Node001, QueryStage_Session
2020-11-02 22:32:03.228 Detail, Node001, QueryStage_Dynamic
2020-11-02 22:32:03.228 Detail, Node001, QueryStage_Configuration
2020-11-02 22:32:03.228 Detail, Node001, QueryStage_Complete
2020-11-02 22:32:03.228 Warning, CheckCompletedNodeQueries m_allNodesQueried=0 m_awakeNodesQueried=0
2020-11-02 22:32:03.228 Warning, CheckCompletedNodeQueries all=1, deadFound=0 sleepingOnly=1
2020-11-02 22:32:03.228 Info,          Node query processing complete.
2020-11-02 22:32:03.228 Detail, Node001, Notification: NodeQueriesComplete
2020-11-02 22:32:03.234 Detail, contrlr, Notification: AllNodesQueried

kanga_who · November 3, 2020, 3:46am

As far as I’m aware, devices pair to the stick, so if you have purchased a new stick, then everything would need to be re-paired to the new device. It’s been a while since I’ve used Z-Wave, so I may be wrong.

Burningstone · November 3, 2020, 12:06pm

That’s correct, devices are paired to the stick. So if OP doesn’t have a backup of the Aeotec stick, he needs to repair all devices.

maykino · November 3, 2020, 3:28pm

Wow, how do I make a backup of the stick? If the stick is broken I have to reset all zwave devices and repair them?

Burningstone · November 3, 2020, 3:50pm

There’s a tool for windows where you can do a backup/restore of the Aeotec sticks.

Yes.

I’m wondering how the package company managed to break a USB stick…

maykino · November 3, 2020, 4:50pm

Thanks. I have no idea to be honest. Actually I have two installations now with the same issue. One stick just broke by itself and another was damaged during shipping. Bad luck.

Burningstone · November 3, 2020, 5:27pm

How do you ensure that they are broke? I use mine like 4 years and never had issues and I also never heard from people here that the stick got broken.

maykino · November 3, 2020, 5:40pm

One looks like this:

and the other one simply shows as unavailable in Virtual Box. Here is my topic about this issue: https://community.home-assistant.io/t/aotec-stick-on-virtualbox-installation-suddenly-shows-as-unavailable/241501

The Sigma device shows greyed out.

Burningstone · November 3, 2020, 6:08pm

Wooow, these guys should pay you back the stick plus 1000 dollars for the time and effort to repair all the devices.