I have always rather regretted the “This forum is not a helpdesk” line in the How to help us help you post. It seems a little brusque, particularly towards people who lack the technical and/or language skills to explain a problem clearly. And, of course, there isn’t a helpdesk.
On the other hand, I haven’t seen the “Read the docs” jibe for some time.
And it can be very, very annoying when people plough on, blaming the integration/latest update/UI/protocol, without reading the answers and explanations they’ve been offered (and certainly not clicking on any of the links). You know who you are…
On the whole, though, I find using the forum a positive experience. If a little addictive.
Like when @frenck was brutally chastised when the appdaemond intergration broke after update.
He did his best to fix it fast and post a solution but people could not accept that.
And the guys in the official appdaemond side were getting hit and all they could say not our problem it’s a HA problem.
I’m not very technical but I was able to get mine fixed in just a few minutes because I had backups and with frenks instructions.
Completely agree. I rarely ever post questions on this forum or in the official discord for that very reason. Too many times I’ve been met with extremely rude replies from the mods that I’ve learned my lesson. Not that you miss me being here, but now you know why.
If anyone experiences this please flag the post for action. I’ve had a quick scan through your post history and don’t see anything particularly egregious, though as I said “quick” and I may have missed it. Feel free to PM me with the details for a follow up if you wish.
We do want to foster an open and welcoming environment, as per our code of conduct, Code of Conduct - Home Assistant, but we’re all human (AFAIK) and even mods get exasperated sometimes.
If your issue is with a mod bring it to Missy’s attention or one of the forum admins.
Trying not to belittle your sentiment, but that’s a rather hyperbolic statement. I got some very helpful advice regarding a template there just yesterday. And I saw many others get solutions to their issues.
Probably better phrased as:
“The HA discord can occasionally be rude and condescending which is not helpful to anyone”.
There was a lot of good chatter here over the weekend. TOTALLY understand people’s frustrations in how they get help on the platforms the HA community spreads across. This is something that I knew stepping into this role, which makes it easier for me to dig into problems y’all need solutions to.
… provide insight into the relationship between the principals of Nabu Casa and the community.
I will see how to best provide this. I’ll dig through community posts to figure out what the disconnect is, since Home Assistant is the reason why Nabu Casa exists. All of us who are employed for HA work for Nabu Casa. These facts don’t really help answer what the concern is here, but I wanted to at least make them clear for people who may not understand this.
On the SmartThings Community they prefixed posts before xxx referring to thier old architecture as [deprecated] and moved all the articles to an archived spot on the site. Posts that refer to the old platform
Looks like their forums are also Discourse, so I am noting this as a potential option. Nothing is every easy when it comes to clean up of data, someone has to do it manually at first. Maybe I can enlist people to assist once I nail down what needs to be done? I still need to have a formal conversation with specifically volunteer moderators here.
The posts related to these parts are still valid.
And we will run into this a lot. Some add ons are created by people just for their own personal use and they never go back to it.
This is really a nothing post, just acknowledging the conversation that was had here. Feel free to message me if you have any other thoughts! Know that I will not answer you outside of my working hours, though - Discord is best to get my attention outside of 7:30-3:30p Pacific.
It’s the fact that there is a disconnect, between management and customers, and it’s been present for years. There are old examples and new ones, here and elsewhere.
Sampler:
I used to wave off some of these decisions as isolated missteps but no more; they’re the result of a long-standing systemic issue (politely, “tone deaf”).
Honestly, I have my doubts you alone can fix it but that’s why I said you would be a “miracle-worker” if you did.
Huh, yeah, that could be it. Well, maybe someone else hits it and confirms or we have a weird bug on our hands that we have no way to fix. But hey, a work around!
Love to see the “5 months later” tag on your response, ROFL.
So I was actually on my first full vacation last week, which was great. I was going to do a bunch of smart home stuff…
And proceeded to do none of it. I spent all week in my yard cleaning things up and preparing a couple garden beds for fall produce.
However, I did start building my smart home back in July. I found that, even though I really haven’t done a lot of troubleshooting or coding for this product, setting up my instance after months of being on the streams and watching what others do with their set ups significantly helped prepare me for building my own stuff.
I am not an expert by any means, but I know who to ask for help now and have the privilege of direct access to my fellow colleagues at Nabu Casa who work on these things.
(I wish I had more of these on hand to share. 
)
