I think the idea is that we don’t just depend on one way that in turn is dependant on a single person. The point is that the way it currently stands with OZW is that it increasingly doesn’t work great for many people today, myself included and those aren’t just bugs for us, they’re complete show stoppers that means we will have to throw it (HA) all away.
I’m very new to HA, I’ve started out in the last few weeks, I’ve selected the most ‘supported’ hardware (RPi+GoControl HUSBZB-1 USB stick) and software (official HAOS images for RPi, official add-ons such as OZW) to provide the best possible experience annnnnd… my Z-Wave fails 1-3 times a day. I stopped adding Z-Wave devices at 74 because it was just getting more and more unreliable so I haven’t bothered adding the rest and I haven’t bothered going further with the rest of HA.
Since 90%+ of my ‘smart home’ is based on Z-Wave devices, if I cannot get it working reliably, I cannot get HA working reliably, no matter how good the rest of it is and how good the rest of it is actually working for me. It doesn’t matter how good/better/faster HA is over SmartThings if the official path HA has taken for Z-Wave doesn’t work for me currently (and seemingly an increasing number of others), I’ll have to go back to SmartThings.
No HA means no Nabu Casa revenue, this should be a concern for the HA project. We’re not trying to piss anyone off but we are pissed off, we’re not trying to make anyone leave, we’re trying to get help on how to get the necessary information and who to give it to so that hopefully we can fix that and at the same time voicing concerns and asking questions over essentially hinging the entire future of HA (for those of us that heavily depend on Z-Wave) on one person.
It’s all very well and good saying “well step up and code it / contribute to it yourself” when people have been doing just that but PRs for huge show stopper bugs are left hanging in the breeze. As it stands, HA and my dependency on Z-Wave means that HA is completely unusable to me if OZW is to be the official direction and while my GF is extremely forgiving, I can’t expect her to use this so I’m going to have to go back to SmartThings no matter how much I wanted to migrate to HA.
It’s okay to ask people to “be patient” and “just wait for the fix” but it’s a problem when that ask is indefinite on a show stopper. As a new user, this hasn’t been a good experience, not the bug seemingly with OZW, it’s the handling of it.