That’s what I had believed. Their response was that they thought since HA is open source, that you must be able to create custom drivers.
I’ll do that. I was pretty sure that Z-Wave JS was what needed to address the issue, but they were saying HA was the issue, not differentiating between the add-on and the controller itself.
I’ve tried polling the device, and I have an automation to poll it hourly. Again, I’m reporting what they claim is a “known issue”, and they keep talking about drivers. I had found another thread on this community where someone reported the same battery reporting problem, and that they did not have the issue with Homeseer. I had the same battery reporting issues with Vera, but it didn’t stay at 100%. It just didn’t update consistently.
I’m glad to hear this. Hopefully they are trying to address these problems. I’ve spent a lot of money on these, and they give me constant headaches.