I finally called PG&E to add this device. I placed my device probably less than 10 feet to the meter. However, it seems not able to join the meter and keeps giving the following logs in infinite loop (mac and install code redacted):
[17:03:16][I][emporia_vue_utility:726]: MGM Firmware Version: 8
[17:03:16][I][emporia_vue_utility:727]: MGM Mac Address: XX:XX:XX:XX:XX:XX:XX:XX
[17:03:16][I][emporia_vue_utility:728]: MGM Install Code: XX:XX:XX:XX:XX:XX:XX:XX (secret)
[17:03:16][I][emporia_vue_utility:731]: Trying to re-join the meter. If you continue to see this message
[17:03:16][I][emporia_vue_utility:733]: you may need to move the device closer to your power meter or
[17:03:16][I][emporia_vue_utility:735]: contact your utililty and ask them to reprovision the device.
[17:03:16][I][emporia_vue_utility:737]: Also confirm that the above mac address & install code match
[17:03:16][I][emporia_vue_utility:738]: what is printed on your device.
[17:03:16][E][emporia_vue_utility:739]: You can also try asking for help at
[17:03:16][E][emporia_vue_utility:743]: https://community.home-assistant.io/t/emporia-vue-utility-connect/378347
[17:03:16][W][component:237]: Component emporia_vue_utility.sensor took a long time for an operation (80 ms).
[17:03:16][W][component:238]: Components should block for at most 30 ms.
[17:03:16][I][emporia_vue_utility:678]: Join response value: 1
[17:03:16][D][emporia_vue_utility:719]: Sending request for meter reading
[17:03:20][D][emporia_vue_utility:719]: Sending request for meter reading
[17:03:21][I][emporia_vue_utility:110]: Got error message (with value '0'). Move me closer to the meter for better reception.
[17:03:25][I][emporia_vue_utility:110]: Got error message (with value '0'). Move me closer to the meter for better reception.
[17:03:35][D][emporia_vue_utility:719]: Sending request for meter reading
[17:03:37][I][emporia_vue_utility:110]: Got error message (with value '2'). Move me closer to the meter for better reception.
[17:03:40][I][emporia_vue_utility:110]: Got error message (with value '0'). Move me closer to the meter for better reception.
[17:03:47][I][emporia_vue_utility:726]: MGM Firmware Version: 8
[17:03:47][I][emporia_vue_utility:727]: MGM Mac Address: XX:XX:XX:XX:XX:XX:XX:XX
[17:03:47][I][emporia_vue_utility:728]: MGM Install Code: XX:XX:XX:XX:XX:XX:XX:XX (secret)
[17:03:47][I][emporia_vue_utility:731]: Trying to re-join the meter. If you continue to see this message
[17:03:47][I][emporia_vue_utility:733]: you may need to move the device closer to your power meter or
[17:03:47][I][emporia_vue_utility:735]: contact your utililty and ask them to reprovision the device.
[17:03:47][I][emporia_vue_utility:737]: Also confirm that the above mac address & install code match
[17:03:47][I][emporia_vue_utility:738]: what is printed on your device.
[17:03:47][E][emporia_vue_utility:739]: You can also try asking for help at
[17:03:47][E][emporia_vue_utility:743]: https://community.home-assistant.io/t/emporia-vue-utility-connect/378347
[17:03:47][W][component:237]: Component emporia_vue_utility.sensor took a long time for an operation (78 ms).
[17:03:47][W][component:238]: Components should block for at most 30 ms.
[17:03:47][I][emporia_vue_utility:678]: Join response value: 1
[17:03:50][D][emporia_vue_utility:719]: Sending request for meter reading
[17:03:55][I][emporia_vue_utility:110]: Got error message (with value '0'). Move me closer to the meter for better reception.
[17:03:55][I][emporia_vue_utility:110]: Got error message (with value '4'). Move me closer to the meter for better reception.
[17:03:59][I][emporia_vue_utility:110]: Got error message (with value '4'). Move me closer to the meter for better reception.
[17:04:04][I][emporia_vue_utility:110]: Got error message (with value '4'). Move me closer to the meter for better reception.
[17:04:05][D][emporia_vue_utility:719]: Sending request for meter reading
[17:04:06][I][safe_mode:041]: Boot seems successful; resetting boot loop counter
[17:04:06][D][esp32.preferences:114]: Saving 1 preferences to flash...
[17:04:06][D][esp32.preferences:143]: Saving 1 preferences to flash: 0 cached, 1 written, 0 failed
[17:04:08][I][emporia_vue_utility:110]: Got error message (with value '4'). Move me closer to the meter for better reception.
[17:04:10][I][emporia_vue_utility:110]: Got error message (with value '0'). Move me closer to the meter for better reception.
[17:04:11][I][emporia_vue_utility:110]: Got error message (with value '2'). Move me closer to the meter for better reception.
[17:04:18][I][emporia_vue_utility:726]: MGM Firmware Version: 8
[17:04:18][I][emporia_vue_utility:727]: MGM Mac Address: XX:XX:XX:XX:XX:XX:XX:XX
[17:04:18][I][emporia_vue_utility:728]: MGM Install Code: XX:XX:XX:XX:XX:XX:XX:XX (secret)
[17:04:18][I][emporia_vue_utility:731]: Trying to re-join the meter. If you continue to see this message
[17:04:18][I][emporia_vue_utility:733]: you may need to move the device closer to your power meter or
[17:04:18][I][emporia_vue_utility:735]: contact your utililty and ask them to reprovision the device.
[17:04:18][I][emporia_vue_utility:737]: Also confirm that the above mac address & install code match
[17:04:18][I][emporia_vue_utility:738]: what is printed on your device.
[17:04:18][E][emporia_vue_utility:739]: You can also try asking for help at
[17:04:18][E][emporia_vue_utility:743]: https://community.home-assistant.io/t/emporia-vue-utility-connect/378347
[17:04:18][W][component:237]: Component emporia_vue_utility.sensor took a long time for an operation (77 ms).
[17:04:18][W][component:238]: Components should block for at most 30 ms.
[17:04:18][I][emporia_vue_utility:678]: Join response value: 1
[17:04:20][D][emporia_vue_utility:719]: Sending request for meter reading
[17:04:25][I][emporia_vue_utility:110]: Got error message (with value '0'). Move me closer to the meter for better reception.
[17:04:35][D][emporia_vue_utility:719]: Sending request for meter reading
[17:04:40][I][emporia_vue_utility:110]: Got error message (with value '0'). Move me closer to the meter for better reception.
Any insights? I already called PG&E and asked them to provision multiple times. No change. Also, I flashed the stock firmware back. From the LED lights, it seems to be able to connect to the meter (the link light is on), but the app is not getting any meter readings. Do I have a faulty device?
I am reverting back to stock firmware for now so that it would be easier to talk to PG&E and Emporia support. Will report back and see what’s going on.
Flashing back to stock firmware and still experiencing the same issue leads me to believe it is a PG&E issue. I’m fairly certain other users of PG&E in this thread have reported similar experiences as yours (may also be in original repo issues).
The “Move closer to meter” message is just a suggestion, we noticed those type of messages as we got out of range of the meter. It may also mean, the meter is not replying at all, we are only guessing because we dont have the MGM chips firmware to study.
As annoying as it is, I would keep working with PG&E to make sure they have the correct MAC and install code and are setting things up properly. If you get nowhere, then you may have a bad unit.
Edit: Also, be aware that if the emporia app does a zigbee upgrade, it may fail and it will say it will ‘schedule the upgrade later’ and to power cycle the device. Just power cycle the device and leave it plugged into the wall until it does flash the zigbee chip upgrade, it may take 5 mins, it may take overnight.
DO NOT FLASH ESPHOME until the zigbee chip firmware is upgraded, otherwise you will end up with a bricked device that has the MGM chip in bootloader mode! This only applies if the emporia app fails a zigbee upgrade.
The zigbee chip firmware is up-to-date. PG&E rep also read back the MAC and Install Code correctly, so it is unlikely that’s the cause. I will call PG&E on Monday and reprovision again. If that still does not work, I’d call Emporia and see what they would say about it.
Another thing to mention here: I am replacing my Rainforest device with Emploria. Rainforest is right now powered off. I mentioned this to PG&E rep as well, but it does not like this is a concern since it is powered off…
Called PG&E today. The official firmware is working now. But after flashing esphome. somehow it still reports the same error loop? I reflashed back the official firmware and it is back to normal again without the need to call PG&E to revision. Of course, I may be impatient since I did not wait for too long (maybe 2 to 3 loops of the join message after boot loop count is cleared, so total may be 5 loops of join message) before reflashing back the official firmware. Should I wait longer?
An observation. It seems that the closest position may not be the best position for the device. For example, when I plug in to the outlet closest to the meter, it won’t be able to get any reading from the meter. However, if I plug in to the outlet that I used to place my rainforest HAN device, which is probably 30 ft away, it immediately starts to get the readings. I tried a few other outlets. One outlet that is merely 5 ft away from the closest outlet would work fine.
So, in short, if you see problems like error loop, you may want to try to move to another outlet and see, even if the other outlet it farther away from the meter.
I have SDGE and vue with official firmware stopped connecting to the meter recently. SDGE discontinued HAN connectivity and likely won’t be any help. I decided to flash esphome to see what was happening. It’s not connecting to meter, but i’ve seen value 0 and value 3 depending on location - assuming that’s not helpful?
[15:42:46][D][emporia_vue_utility:719]: Sending request for meter reading
[15:42:46][I][emporia_vue_utility:110]: Got error message (with value '3'). Move me closer to the meter for better reception.
If the emporia is disconnected from the meter, there is nothing that can be done.
The smart meter acts as the coordinator in this version of zigbee, so the utility provider has to initiate the provisioning process. Can you post more debug level logs? I cant tell if the meter is paired to the emporia and just not sending data or if theres no connection at all between the 2.
[09:14:56][I][emporia_vue_utility:726]: MGM Firmware Version: 8
[09:14:56][I][emporia_vue_utility:727]: MGM Mac Address: xxx
[09:14:56][I][emporia_vue_utility:728]: MGM Install Code: xxx (secret)
[09:14:56][I][emporia_vue_utility:731]: Trying to re-join the meter. If you continue to see this message
[09:14:56][I][emporia_vue_utility:733]: you may need to move the device closer to your power meter or
[09:14:56][I][emporia_vue_utility:735]: contact your utililty and ask them to reprovision the device.
[09:14:56][I][emporia_vue_utility:737]: Also confirm that the above mac address & install code match
[09:14:56][I][emporia_vue_utility:738]: what is printed on your device.
[09:14:56][E][emporia_vue_utility:739]: You can also try asking for help at
[09:14:56][E][emporia_vue_utility:743]: https://community.home-assistant.io/t/emporia-vue-utility-connect/378347
[09:14:56][I][emporia_vue_utility:678]: Join response value: 1
[09:15:22][D][emporia_vue_utility:719]: Sending request for meter reading
[09:15:22][I][emporia_vue_utility:110]: Got error message (with value '3'). Move me closer to the meter for better reception.
I also got some MQTT broker errors which i filtered out. Is there another other debug level that shows more info?
Edit: i was getting error 0 initially, then moved it closer to the meter and got 3. Now moving it back to the previous location yields error 3.
Edit2: getting all the numbers in the further location
[09:22:11][I][emporia_vue_utility:726]: MGM Firmware Version: 8
[09:22:11][I][emporia_vue_utility:727]: MGM Mac Address: xxx
[09:22:11][I][emporia_vue_utility:728]: MGM Install Code: xxx (secret)
[09:22:11][I][emporia_vue_utility:731]: Trying to re-join the meter. If you continue to see this message
[09:22:11][I][emporia_vue_utility:733]: you may need to move the device closer to your power meter or
[09:22:11][I][emporia_vue_utility:735]: contact your utililty and ask them to reprovision the device.
[09:22:11][I][emporia_vue_utility:737]: Also confirm that the above mac address & install code match
[09:22:11][I][emporia_vue_utility:738]: what is printed on your device.
[09:22:11][E][emporia_vue_utility:739]: You can also try asking for help at
[09:22:11][E][emporia_vue_utility:743]: https://community.home-assistant.io/t/emporia-vue-utility-connect/378347
[09:22:11][I][emporia_vue_utility:678]: Join response value: 1
[09:22:15][D][emporia_vue_utility:719]: Sending request for meter reading
[09:22:18][I][emporia_vue_utility:110]: Got error message (with value '3'). Move me closer to the meter for better reception.
[09:22:20][I][emporia_vue_utility:110]: Got error message (with value '4'). Move me closer to the meter for better reception.
[09:22:20][I][emporia_vue_utility:110]: Got error message (with value '3'). Move me closer to the meter for better reception.
[09:22:24][I][emporia_vue_utility:110]: Got error message (with value '4'). Move me closer to the meter for better reception.
[09:22:33][I][emporia_vue_utility:110]: Got error message (with value '4'). Move me closer to the meter for better reception.
[09:22:42][I][emporia_vue_utility:726]: MGM Firmware Version: 8
[09:22:42][I][emporia_vue_utility:727]: MGM Mac Address: xxx
[09:22:42][I][emporia_vue_utility:728]: MGM Install Code: xxx (secret)
[09:22:42][I][emporia_vue_utility:731]: Trying to re-join the meter. If you continue to see this message
[09:22:42][I][emporia_vue_utility:733]: you may need to move the device closer to your power meter or
[09:22:42][I][emporia_vue_utility:735]: contact your utililty and ask them to reprovision the device.
[09:22:42][I][emporia_vue_utility:737]: Also confirm that the above mac address & install code match
[09:22:42][I][emporia_vue_utility:738]: what is printed on your device.
[09:22:42][E][emporia_vue_utility:739]: You can also try asking for help at
[09:22:42][E][emporia_vue_utility:743]: https://community.home-assistant.io/t/emporia-vue-utility-connect/378347
[09:22:42][I][emporia_vue_utility:678]: Join response value: 1
[09:22:45][D][emporia_vue_utility:719]: Sending request for meter reading
[09:22:48][I][emporia_vue_utility:110]: Got error message (with value '2'). Move me closer to the meter for better reception.
[09:22:50][I][emporia_vue_utility:110]: Got error message (with value '0'). Move me closer to the meter for better reception.
Emporia seems provisioned, so it’s an error we know nothing about. There’s nothing that we can do on client side, when emporia asks the meter for a reading, it’s returning an unknown error.
I know it’s been a long time, but I was able to fix the issue of missing solar production data. I updated my original post with details.
tl;dr I suspect that MGM Firmware v2 didn’t support solar production. I upgraded by flashing back to stock which triggered an mgm firmware update, then flashed back to esphome.
Good that it works now for you! I’m confused why you had to call to reprovision each time you changed the firmware as the firmware change doesn’t impact the pairing status, but whatever I suppose.
Regarding MGM Firmware v2, I bet it did have the necessary data but the field was never identified in the payload. To quote myself from an old post:
That said, this payload has separate fields for the consumption and production totals. So those of you who say that kWh Returned is always staying at 0, I believe somewhere in your 152 byte payload there is a field that is counting up the produced total and we just need to find it and use it. Happy to discuss the approach if anyone is interested in trying to figure it out.
But updating the stock firmware is certainly easier.
Curious if anyone else has seen the logging data I’ve seen with mgm V8. I wonder if I got a board that has the mgm UART logging setup.
You’ll know because the emporia won’t return any meter readings, just errors in the log about incorrect data. I have a workaround, but I am interested to see if anyone else has the mgm UART logging happening.
The log messages are from the zigbee se stack, as I see “EMBERNET” quite frequently in the ASCII converted data.
@monkeyst - what would it take to have your repo compatible with esp-idf? This would allow the vue connect to also be a Bluetooth proxy for Bermuda presence detection.
I can possibly spend some time this weekend looking into it, just thought I would mention it.
I have zero familiarity with what the distinction is between esp-idf and arduino so would have to research, but my 2 cents:
A ~$4 ESP32 devkit seems like the most cost-effective option when compared to the time cost of porting the code to a different framework just to support a non-power-meter-related feature. EDIT: Is it also worth breaking compatibility (requiring everyone to pay attention and update their YAML to use the esp-idf framework)?
Curiosity is piqued. Optimistically it couldn’t be too hard to switch over since IIRC we just need to be able to talk over UART and have basic GPIO functionality for LED control. I’ll maybe give it an hour tonight and see where I get.
EDIT: Ah, so the esp-idf code works with either framework. Neat, I can merge the branch later but it’d be cool if you could confirm the change enables you to do what you want @baudneo.