Hello fellow Smart Homers,
I am reaching out to you to get some help on a very strange problem i have with Zigbee devices disconnecting. While they show as active in Home assistant they are not working. Here is a list of zigbee devices i have:
2x Aqara Buttons (model: WXKG11LM)
2x Sonoff Motion Sensors (model: SNZB-03)
3x Sonoff contact sensors (model: SNZB-04)
1x Danfoss Ally radiator valve (model: 014G2460)
Gateway: Sonoff Zigbee bridge (flashed with Tasmota)
As we have pets, during vacation we arrange with members of the family to take care of them and when they open the door, i receive a notification on my phone. Unfortunately, i stopped receiving the notification and that’s how i noticed that there is something wrong. At first, i thought that the batteries finished. I could not receive the notification for 3 days and then suddenly i got again.
After my return home, none of the motion activated lights were working. The sensor blinks, but home assistant says that the sensors are clear. This was happening in HA 2022.7. So i took the following actions:
- I inserted new batteries to all devices
- I updated Tasmota on the bridge to the latest version
- I unpaired and paired again all Zigbee devices
- I updated HA to the latest version
Unfortunately, the problem continues even after the above. It seems random, but after sometime, i enter my Kitchen expecting the lights to turn on and they don’t. when i check the history of the sensor, i see that it hasn’t registered a motion but it is not “unavailable”. Same thing happens with the buttons, i press them and nothing.
If at that point, i restart Home Assistant, it seems to work again for about 30 min and then they disconnect again.
For a week i am trying to find a solution and i am not sure where the problem is. It cannot be on the sensors because i would consider it impossible for them to break all at once. It can be the gateway but Tasmota is accessible and seems working, also, if it was the gateway, HA would register the devices as unavailable and they wouldn’t work after a restart.
Is there anyone that can guide me on how to troubleshoot this issue?
Thanks in advance