A bit of context…
I am a semi-retired developer. I have been writing code since before PDP8s where considered state of the art.
I have been in and led teams that have worked on things as diverse as writing the Bluetooth stack for a micro controller, guidance systems for LEO satellites, ATC and even a stock control system for a soft drinks factory. I have also spent several years in hardware, designing, building and repairing circuit boards for all sorts of applications.
A part of my time has been spent in tech support for both Joe Public and technical teams.
Several years back a number of my team became interested in home automation and had a look around. There were only 2 options that were not system/manufacturer locked; HA and OpenHab.
First thing we did was to go onto the forum for each and ask a few stupid questions to gauge the response. OpenHab immediately blew up with “Dont be so stupid, another damn idiot” type replies. HA was much friendlier pointing us to the relevant bits of the docs and giving advice on how to proceed.
So we all installed HA, and have been basically happy apart from a few issues which we would either work around or find fixes for. All was well until sometime around the 1.0 release and a new software update from Ikea happening about the same time. Then HA started dropping the light control and we all had and continue to have this issue.
Now most of the team have dispersed to different parts of the world and some are using hardware not available here so have got round the issue in a drastic way.
I do NOT want to uninstall the hub as it is a decent fall back. If HA fails I can use NR, if that fails I can use the Ikea app.
Now to my main point - this forum, and by extension every one of you on it are the public face of HA, like it or not you signed up for it. If a user comes on expressing frustration with HA and your first reaction is to reply along the lines of “Oh feck here we go again, another whinger …” you probably dont have the skill set or temperament to be front line support, and should possibly hold back until the talk moves into an area you can help with. Treat the issue as if you are having a face to face conversation with the person, ask questions, suggest things to try.
In my case I really do want to like and use HA, it is a wonderful project, just fails in my use case. So I will keep it installed and up to date to monitor any changes, but it will not be my main control system.
Thanks you all who have tried to help me in any of my guises on this forum, and HA team continue the great work.