Installation problem on X-86, can't get commnication using homeassistant.local:8123 or IP address:8123

Installation
21

I doubt you need it. Possibly your mobiles may use it but they also work on IPV4.

I am only basing my comment on the open issue I linked.

22

On the screen you get when you boot the machine, what IP address does it tell you the machine has.

As I posted earlier, and you have ignored, the console banner when you boot will contain something like this

System information
  IPv4 addresses for enp2s0: 192.168.20.254/24

What does yours say?

23

I am sorry. I did not intend to ignore you, but when I answered, I was not at the computer, but on my phone, so I may not have completely understood or remembered. The system shows:

System information
IPv4 addresses for enp2s0: 10.0.0.82/24
IPv6 addresses for enp2s0: 2201:2c1:4b00:4030::3Se4/128, 2201:2c1:4b00:4030:10d:1d5a:eae8:d2f8/64, fe80::adb2:fe48:d24e:b89e/64

I have previously and today tried the IPv4 address and it does not seem to work. The error is:

ERR_CONNECTION_REFUSED

I did find out today that

HTTP://homeassistant.local:4357

apparently works and takes me to an observer page. Sorry I didn’t reply earlier, but apparently new members have a limited number of replies before they are put on 18 hour hold.

24

And what does the observer page say?

What happens when you try http://10.0.0.82:8123

And no apologies needed.

25

Observer page:

image
image912×282 25.3 KB

26

HTTP://10.0.0.82:8123 (same with “http://homeassistant.local:8123/”)
image

27

I see something weird regarding the IPs… You said the router is 192.168.1.57 but the HA is getting a 10.0.0.82 IP…
If your Windows IP address is something like 192.168.xx.yy, i don’t think you can reach 10.0.xx.yy

So, there’s something wrong with DHCP service. It should give the HA a different IP address

28

No he didn’t. That was @stevemann giving an example from his own setup.

29

My current plan (probably for tomorrow as I am busy today) is to redownload the file and re-etch the SSD to make certain there is not a problem with the program. Any other suggestions? I am puzzled about why I can see the observer page but not the main page.

BTW, is there a way to turn the program off (shut down the computer)? I have only figured out how to reboot.

30

If you are getting to the Observer page at homeassistant.local:4357 then the main page should be at homeassistant.local:8123.

31

It is indeed unusual. So, @DocE ,

  • both http://10.0.0.82:4357 and http://homeassistant.local:4357 would get you to the same observer page, correct?
  • both http://10.0.0.82:8123 and http://homeassistant.local:8123 would get you to the same page with error message, correct?
  • Are the results of those 4 links consistent when you try to connect from different PC/phone/tablet, in your local network?
  • If yes to all of the above, can you elaborate your home network setup (router, firewall, vlan, double NAT, clients, local DNS service, network equipment you are using, LAN IP range setups, etc.)? I am asking because this sounds more like a network issue than an HA issue.

I would not redownload and re-etch the HA, at least not just yet. Your observer page says the HA is working, so let’s keep the HA for the time being, while we troubleshoot networking issues.

BTW, Louis, if you go to your green command line ha > prompt, and type the command help. There is a lot of things you can do outside of reboot. I will start with network info command.

EDIT: And I’d also recommend you gain access to the management interface of to your router. I am guessing we will need that later.

1 Like
32

Thank you for the reply. Just got back from “Oppenheimer”.

  • both http://10.0.0.82:4357 and http://homeassistant.local:4357 would get you to the same observer page, correct? CORRECT
  • both http://10.0.0.82:8123 and http://homeassistant.local:8123 would get you to the same page with error message, correct? CORRECT
  • Are the results of those 4 links consistent when you try to connect from different PC/phone/tablet, in your local network? SAME ON A DIFFERENT PC USING WIFI. ALSO SAME ON DIFFERENT BROWSERS.
  • If yes to all of the above, can you elaborate your home network setup (router, firewall, vlan, double NAT, clients, local DNS service, network equipment you are using, LAN IP range setups, etc.)? I am asking because this sounds more like a network issue than an HA issue. COMCAST INTERNET AND I USE THEIR ROUTER. WIN11 FIREWALL AND MALWAREBYTES. PC AND HA PC ARE BOTH PLUGGED IN WITH ETHERNET.

I am a long-time computer user (since Commodore 64) and can do a lot, but networking and routers are still the most difficult for me. I tried to look at the router, but I can’t locate my router password at the moment. I assume if I can’t find it, I can reset it. The login printed on the router doesn’t work, but I don’t know why I would have changed it.

33

Well, let’s look at the problem systematically. There are only 3 options:

  1. The problem is with the PC you are using.
  2. The problem is with HA.
  3. The problem is with your router.

The steps therefore would be as follows:

  1. You said you tried a different PC. But if that PC is similar to your current one (same firewall for example) it might have the same issue. If possible try to access HA on a very different device, something like your phone for example.
  2. If the problem is with HA, the easiest solution at this point would be to just reinstall it.
  3. If you can’t access your current router configuration or don’t know much about networking, the easiest path would be to just try to use a different router.
34

What happens if you browse to: http://[fe80::adb2:fe48:d26e:b89e]:8123

You could also include the scope - but normally you wouldn’t need to: http://[fe80::adb2:fe48:d26e:b89e%20]:8123

35

Thank you for the analysis.

  1. Using either “homeassistant.local:8123” or “10.0.0.82:8123”, Safari on my phone can’t “connect to the server”
  2. I am planning to re-download and re-etch the program on the computer SSD probably tomorrow. It isn’t that hard and worth a try.
  3. I am planning to try to figure out how to get into my router again and take a look. If I get in (as I expect), I may need advice on what to tweak. If I can’t get in, I will either:
    A. Exchange the router with Xfinity, or
    B. Buy a new Mesh router earlier than I planned,
    C. or BOTH.
36

What happens if you browse to: http://[fe80::adb2:fe48:d26e:b89e]:8123

I tried it an got the same error. Advice?

37

What is the IP address of your phone?

I’m curious if you are on the same network.

Another option would be; have you tried downloading the HA mobile app? If you do I’d be curious if it sees your HA instance. Based on your browsing directly to it then it shouldn’t, but another debugging step.

I’d advise against re-etching as we will have to repeat all these steps.

One last question do you just have 1 Wi-Fi network? Do you potentially have a regular Wi-Fi and a guest? If so which is your phone connected to?

38

You mention Windows 11 firewall. Turn it off, just to ensure it isn’t blocking anything.

1 Like
39

Good ideas all.

Phone IP is 10.0.0.48 (From FING), so same network, I think.

HA app does not find the HA instance with either URL. Request timed out. I had the app and should have thought of that.

I think the router has a 2.4 and 5.0 network, but I understood they should communicate. Both Win11 and HA computers are hooked in by ethernet. I thought there was a guest network, but I don’t see it. I will check tomorrow on another computer…

40

I’ll try that tomorrow.