Suggest also recommend these tips and best patches regardless of which Zigbee solution you set up:
https://github.com/home-assistant/home-assistant.io/pull/18864
and
I think is important to understand Zigbee signals are weak and have poor penitration of common building materials so users have to rely on a strong Zigbee network mesh (meaning many Zigbee Router devices) and also keep in mind that Zigbee devices are very sensitive to RMF/EMI/RMI interference.
When in doubt, add more mains-powered Zigbee Router devices that act as good signal repeaters. Personally, I recommend “IKEA Trådfri Signal Repeater” as they are cheap and better than average.
It makes it much easier to troubleshoot and find the real root cause if have already optimized your setup and environment with the aim to work around interference and bad signal reception of a poor mesh.
For that specific dongle there are also more tips on updating firmware and the physical connection, etc.: