Nest integration problems

Third party integrations
126

Yes, in the Google Home App, in the same accounts. Remove the device and add it back and see if that helps, or create a new “Home” in the same and add the device to it. These are just guesses based on what i’ve seen people report working in the past.

I think this may be your issue? reported to google nest support previously Google Issue Tracker

127
  • I created a new “home” called home2.
  • I removed one camera from Home
  • added camera to Home 2
  • deleted the integration and credentials
  • setup the integration again, selecting Home2
    *authentication is fine
    *still fails to return devices.

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2024-04-18 11:17:24.148 DEBUG (ThreadPoolExecutor-670_0) [google_nest_sdm.google_nest_subscriber] Subscriber 'projects/nest-ha-2-xxxxxx/subscriptions/home-assistant-H6qSWe2SRr' configured on topic 'projects/sdm-prod/topics/enterprise-xxxxxxxxxxx'
2024-04-18 11:17:24.157 DEBUG (MainThread) [google_nest_sdm.google_nest_subscriber] Starting background watchdog thread
2024-04-18 11:17:24.158 DEBUG (MainThread) [google_nest_sdm.auth] request[get]=https://smartdevicemanagement.googleapis.com/v1/enterprises/xxxxxxxxx/structures
2024-04-18 11:17:24.477 DEBUG (MainThread) [google_nest_sdm.auth] response={'structures': [{'name': 'enterprises/xxxxxx/structures/AVPHwEsKS2qdMDcG2eCRhfewTkruGLXLvvMnE_PrzUuOhOgo2YvSB7QJ738jNxYr3dE_vRFl2xqi7gJRCfSEE94LaoYvZg', 'traits': {'sdm.structures.traits.Info': {'customName': 'Home2'}}}]}
2024-04-18 11:17:24.478 DEBUG (MainThread) [google_nest_sdm.auth] request[get]=https://smartdevicemanagement.googleapis.com/v1/enterprises/xxxxxxxxxxxxxxxxxx/devices
128

the last activity on that issue was in December a comment by you…doesn’t seem like the API developers do anytinhg to fix issues…

129

Yes, i recommend users hitting this reply with details and work with them if they reach out. What’s helpful is if you give them a private google doc with: email address, timestamps + timezones, device access project ids, etc.

130

this all seems so fragile. I hesitate to consider creating yet another account to see if it works. I just paid them another $150 for the year don’t know if they will credit me or not…

waiting for a response on that ticket seems like a waste, there has been no activity in 5 months.

131

i created yet another new account, move one camera to it and it works.

132

so, I added my last camera which is a Nest Doorbell (wired) to may account now the integration fails again. All of my cameras are 1st Generation, could it have something to do with it that the doorbell is 2nd generation?

133

On initial setup of the app you ‘develop’ when you get redirected and prompted to the Google login page, you specify which devices the app has access to. Have you revisited this authorisation page to include the new doorbell?

134

yes, when I go into the “Partner Connections Manager”, once I enable the access and reload the integration it then fails. It isn’t a matter of not seeing the new device, the entire integration crashes. It all seems very fragile.

135

I recommend filing a bug report if you have not already. Not currently aware of any crashes.

136

I filed one, when I say crash, I mean the integration just fails. “setup failed, will retry” same API error as before. I really think it has to do with the mix of 1st Gen Cameras and the 2nd Gen doorbell.

After I added my doorbell, I enabled it then went to the integration and hit “reload” then boom, it failed. I think my account is toaste now.