What do you mean by “USB3”? Regardless of adapter model they are all USB 2.0 and should not be connected to USB 3.0 port because that is well known to cause interference issues. Connect the dongle via a long USB extension cable that is USB 2.0 or connect to a USB 2.0 port (not a USB 3.0 cable to a USB 3.0 port), otherwise interference can block/jam reception. That and more is covered by the related best practice tips here that you need to read and should take actions to try to follow: