Very likely that you are having EMF interference issues with the Zigbee Coordinator or Zigbee Router, or simply not enough Zigbee Router devices in your Zigbee network, so before you do any deeper troubleshooting (as in digging through debug logs) be sure that you are first following these best pracise tips → Zigbee networks: how to guide for avoiding interference and optimize for getting better range + coverage
After you done that then try re-pairing/re-joining the device again to re-interview it.
Note! That best practices applies regardless if using ZHA integration or Zigbee2MQTT.
The same is also more or less covered in less detail in these three ZHA docs sections:
- https://www.home-assistant.io/integrations/zha#zigbee-interference-avoidance-and-network-rangecoverage-optimization
- https://www.home-assistant.io/integrations/zha#best-practices-to-avoid-pairingconnection-difficulties
https://www.home-assistant.io/integrations/zha#defining-zigbee-channel-to-use - https://www.home-assistant.io/integrations/zha#how-to-add-support-for-new-and-unsupported-devices