SYMFONISK sound remote not showing events

Configuration Zigbee
21

I tried the above, and after replacing the battery in my remote it paired and worked very breifly, then after I got a “device_offline” event … nothing. I deleted the device from ZHA, started pairing again (I skipped the “remove battery” step) then while it was initializing I rotated & clicked like crazy, and this time it worked. However in my case I didn’t get an “action” entity along with the device (only a battery one), so using the remote in HA relies on listening to the event stream - which isn’t ideal.

For reference I’m using a tubesZB, HA core-2021.9.7 & supervisor-2021.09.6

Thank-you @codeblue11

Edit: I pressed the pair button on the remote four times to start the sequence, instead of holding it down

23

Same Problem here.
Any progress or tips here?

24

I bought two of these the other day. I’m using ZHA.

One of them I managed to connect to HA and even got play/pause to work with a blueprint (but was having issues with the dial doing anything).
The other just wouldn’t pair properly at all. I tried over 48hrs as I’ve found zigbee to be finicky like that, but no success.
The second one would pair with HA, but instantly report offline/unavailable. Listening for zha_events showed nothing from it.
Eventually the other one would go unavailable too, after maybe 12 hrs.

I checked the batteries and they were a strong 3.5v+.

25

I think there was an update to this in 2022.11.0 or 2022.11.1.

26

an update to what specifically?

There was a virtual Symfonisk integration but that would appear to be related to the audio / speaker stuff, since it references Sonos.

This issue is specifically with the remote.

27

My memory was that something for symfonisk was updated in core, but I can’t find it now. Sorry about that.

28

Found it, it was an update to zigbee2mqtt Release 1.28.2 · Koenkk/zigbee2mqtt · GitHub

29

Running into the exact same issue now. I got my first remote paired and working great with one of my sonos speakers. The other remote eventually pairs successfully, then becomes “unavailable.” Any luck since on your side?

30

Got same problem. I pair it with zha but jo zha event. I had to pair directly to bulb now so outside of HA.

31

Hi, anybody heard of any resolution on that as I have 4 symfonisk which had been rendered useless since a recent upgrade?

32

had the same problem. I have two Symfonisk sound remotes, one, that I use daily was working fine, the other just didn’t send events (this one was not in use for a while). I re-paired it like 7 times which didn’t help, finally a reboot of HA+Zigbee solved it.