Submit a device feature request to https://github.com/zigpy/zha-device-handlers/issues for tracking until it work as it should so get a dedicated quirk that can be reused and referenced by others in the future.
For those kinds of symptoms I otherwise always highly recommend starting by following this in-depth best practice guide regarding reception optimization and interference avoidance before troubleshooting any further, regardless of which Zigbee Coordinator radio adapter and Zigbee gateway solution that you use → Guide for Zigbee interference avoidance and network range/coverage optimization (and then if still have issues then also follow these other related best practices to at least re-pair your devices again in their final location after tried to take on all the suggested actions → Zigbee Home Automation - Home Assistant).
If your problem(s) remains after that then you need to open an issue for the ZHA integration in the Home Assistant core with included debug logs etc. → https://github.com/home-assistant/core/issues