Tuya moisture sensors turn Unavailable

I bought two Tuya Zigbee moisture sensors to put in my fridges (since they keep flooding with condensate)

The sensors report manufacturer as by _TZ3000_k4ej3ww2 and model as TS0207 in Home Assistant

They pair with ZHA without problem, and show moisture/dry correctly

However, 6 hours after pairing they always become Unavailable and need a repairing to work again…

Anyone else using these, and how are you getting them to work properly?

image

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How healthy is your zigbee network? The fact that the moisture sensors were working for a while suggests that you may not have enough routers to maintain a good connection - particularly as the sensors are inside a metal box. :grin:

Also, are the sensor batteries sealed? I have a non-zigbee temperature sensor in my fridge and condensation build-up on the battery can be a problem, particularly when the battery has just been replaced. I keep it wrapped in a couple of ziploc bags with sachets of dessicant in them - though I suppose that’s not helpful for a moisture sensor. :thinking:

I may need more routers for sure, but these are the only things that fail. And it happens even outside the fridges - that screenshot was from them staying at my desk where I had them when I paired them.

I have the same issue with these water sensors on my network. No problems with other devices going unavailable.

I’ll add a “me too” here - this is the only sensor which won’t stay on the Zigbee network and whilst it’s marked as disconnected after 6 hours this is when timers fall over. It actually stops reporting moisture or pinging within 3 minutes of pairing being sucessful

This is on my desk and adjacent to the Zigbee coordinator, with 4 repeaters within 3 metres

Whatever’s wrong with these devices is consistent (multiple devices here and multiple reporters saying much the same thing)

WRT sealed batteries, mine are using CR123 cells (new from the packet and reporting 100%) which are HUGE and have lifespans which makes button cells seem pitiful - besides they’re sitting on my desk and condensation isn’t an issue

Is there something on the Tuya-branded zigbee bridges which keeps these things awake?

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I’m going to add another “me too” to this. It’d be very nice if there’s a way to keep them online as (as you say) the large batteries and built-in beeper is a big plus.

Aaaaaand me, too.

Read and try to follow these best-practice tips:

I have the same problem. I tried with many repeaters, batteries, locations, … After few hours the device become unavailable and I have to click on its pair button to re-enable it.

Any recomendations for better leak sensor? I can see that this one is super unreliable, mine did not work on hza, now disconnected after few mins from z2m :frowning:

have you tried the Aqara ones? I have two of them, never had any connectivity issues. They do not reside inside a fridge though.

Hi, I’d add the following: those TZ3000_k4ej3ww2 moisture sensors are tough: in general they’re not reporting back in any predefined intervals - resulting in timeout (set for the ZigBee network) and then all their entities becoming “unavailable” (battery, moisture) - all as expected, and a behavior observed already by many of us. One of them, however, stays on, thou I’m not quite sure if that’s purposeful or result of an error (battery being reported as 100.0000000000001% for some unknown reason). Rest of the tweaking (as proposed by manuals) I did already - chosen frequency not overlapping, USB3.0 ports not used, disabled BT and WiFi on my RPI4, placed myriad of routers around those sensors… I’m thinking about setting them up under Thuya and then observing if this would cause them to behave differently (some default “stay alive” command after initialization?) - yet I have no Tuya-ZB gateway to play with, that might allow to bridge my phone to those pesky sensors…