Unable to start zigbee2mqtt - Sonoff Zigbee 3.0 USB Dongle

francisp · March 31, 2024, 4:44pm

Show your Zigbee2MQTT logs

parish99 · March 31, 2024, 4:46pm

Looks like i didnt wait quit long enough, its working now that I removed the -port0 from the end of the port path.

Is there any specific coordinator firmware to run with this dongle that works better, or should I just stick with what it came with?

francisp · March 31, 2024, 4:48pm

The ember stack, but you need 7.4.x firmware

https://github.com/Koenkk/zigbee2mqtt/discussions/21462

parish99 · March 31, 2024, 4:50pm

Thanks for the help!

parish99 · March 31, 2024, 5:21pm

I assume I need to use the custom install file for this? Do I use the one under zbdonglee folder (ncp-uart-hw-v7.4.1.0-zbdonglee-115200.gbl) ?

I was able to flash the version above, and things seem to be ok.

I also tried using the edge version with the adapter set to ember, but things would not start in that enviroment. Should they?

[12:39:14] INFO: Preparing to start...
[12:39:14] INFO: Socat not enabled
[12:39:15] INFO: Starting Zigbee2MQTT...
Zigbee2MQTT:info  2024-03-31 12:39:17: Logging to console and directory: '/config/zigbee2mqtt/log/2024-03-31.12-39-17' filename: log.txt
Zigbee2MQTT:info  2024-03-31 12:39:17: Starting Zigbee2MQTT version 1.36.0-dev (commit #1e74b2f)
Zigbee2MQTT:info  2024-03-31 12:39:17: Starting zigbee-herdsman (0.40.3)
======== Ember Adapter Starting ========
======== EZSP starting ========
======== ASH NCP reset ========
======== ASH starting ========
======== ASH connected ========
======== ASH started ========
======== EZSP started ========
[STACK STATUS] Network up.
Zigbee2MQTT:error 2024-03-31 12:39:18: Error while starting zigbee-herdsman
Zigbee2MQTT:error 2024-03-31 12:39:18: Failed to start zigbee
Zigbee2MQTT:error 2024-03-31 12:39:18: Check https://www.zigbee2mqtt.io/guide/installation/20_zigbee2mqtt-fails-to-start.html for possible solutions
Zigbee2MQTT:error 2024-03-31 12:39:18: Exiting...
Zigbee2MQTT:error 2024-03-31 12:39:18: Error: [BACKUP] Current backup file is from an unsupported EZSP version (min: 12).
    at EmberAdapter.getStoredBackup (/app/node_modules/zigbee-herdsman/src/adapter/ember/adapter/emberAdapter.ts:1343:23)
    at EmberAdapter.initTrustCenter (/app/node_modules/zigbee-herdsman/src/adapter/ember/adapter/emberAdapter.ts:1134:33)
    at EmberAdapter.initEzsp (/app/node_modules/zigbee-herdsman/src/adapter/ember/adapter/emberAdapter.ts:820:19)
    at EmberAdapter.start (/app/node_modules/zigbee-herdsman/src/adapter/ember/adapter/emberAdapter.ts:2661:24)
    at Controller.start (/app/node_modules/zigbee-herdsman/src/controller/controller.ts:132:29)
    at Zigbee.start (/app/lib/zigbee.ts:62:27)
    at Controller.start (/app/lib/controller.ts:109:27)
    at start (/app/index.js:107:5)

parish99 · March 31, 2024, 6:18pm

all good now, I just forgot to enter the rtscts: false

diggad · April 10, 2024, 3:01pm

I figured out that my Sonoff ZBDongle E came with the Router Firmware.
It must be flashed with the Coordinator Firmware (or maybe the ember one mentioned above, didn’t try that)
https://sonoff.tech/wp-content/uploads/2023/02/SONOFF-Zigbee-3.0-USB-dongle-plus-firmware-flashing.pdf
You must physically open up the Dongle. Then press the boot button on the pcb, plug it in and then release the button. Now you can flash the firmware.

My z2m settings are:

data_path: /config/zigbee2mqtt
socat:
  enabled: false
  master: pty,raw,echo=0,link=/tmp/ttyZ2M,mode=777
  slave: tcp-listen:8485,keepalive,nodelay,reuseaddr,keepidle=1,keepintvl=1,keepcnt=5
  options: "-d -d"
  log: false
mqtt: {}
serial:
  port: >-
    /dev/serial/by-id/usb-ITEAD_SONOFF_Zigbee_3.0_USB_Dongle_Plus_V2_20231215085617-if00
  adapter: ezsp

Pastaloverzzz · May 7, 2024, 1:33pm

parish99:

Zigbee2MQTT:error 2024-03-31 12:39:18: Error: [BACKUP] Current backup file is from an unsupported EZSP version (min: 12).
    at EmberAdapter.getStoredBackup (/app/node_modules/zigbee-herdsman/src/adapter/ember/adapter/emberAdapter.ts:1343:23)
    at EmberAdapter.initTrustCenter (/app/node_modules/zigbee-herdsman/src/adapter/ember/adapter/emberAdapter.ts:1134:33)
    at EmberAdapter.initEzsp (/app/node_modules/zigbee-herdsman/src/adapter/ember/adapter/emberAdapter.ts:820:19)
    at EmberAdapter.start (/app/node_modules/zigbee-herdsman/src/adapter/ember/adapter/emberAdapter.ts:2661:24)
    at Controller.start (/app/node_modules/zigbee-herdsman/src/controller/controller.ts:132:29)
    at Zigbee.start (/app/lib/zigbee.ts:62:27)
    at Controller.start (/app/lib/controller.ts:109:27)
    at start (/app/index.js:107:5)

In case anyone gets this error after flashing firmware try this: first put adapter: ezsp under serial in the Z2MQTT configuration. Then reload all the devices by turning them off and on 1 by 1. Then i changed the adapter to adapter: ember and now i don’t get errors anymore.

PeetersJan · May 21, 2024, 4:41pm

How? Physically on the unit itself?

PeetersJan · May 21, 2024, 4:48pm

Today, the default (and only) choice is still <v7.4.x : 7.3.x
Do you have a link to the correct FW?
Thank you!

francisp · May 21, 2024, 4:52pm

I don’t see the 7.4.3 there, and don’t flash the 7.4.2

Pastaloverzzz · June 20, 2024, 7:15pm

You can download 7.4.3 here: silabs-firmware-builder/firmware_builds/zbdonglee at 4.4.3 · darkxst/silabs-firmware-builder · GitHub

zencakd · February 3, 2025, 6:48pm

Having similar issue, debugging for days…

Machine: Raspberry PI 5, RPI OS, latest updates

Device Sonoff Zigbee 3.0 USB E, no firmware flashing done, zstack adapter discovered but not sure what exactly is inside and how to discover.

ls -l /dev/serial/by-id/
total 0
lrwxrwxrwx 1 root root 13 Feb  3 16:27 usb-ITead_Sonoff_Zigbee_3.0_USB_Dongle_Plus_ea88acf9a239ef119ca859f454516304-if00-port0 -> ../../ttyUSB0

Log:

> [email protected] start /opt/zigbee2mqtt
> node index.js

Starting Zigbee2MQTT without watchdog.
[2025-02-03 19:39:48] info: 	z2m: Logging to console, file (filename: log.log)
[2025-02-03 19:39:48] info: 	z2m: Starting Zigbee2MQTT version 2.1.0 (commit #83ff4a7)
[2025-02-03 19:39:48] info: 	z2m: Starting zigbee-herdsman (3.2.5)
[2025-02-03 19:39:49] info: 	zh:adapter:discovery: Matched adapter: {"path":"/dev/ttyUSB0","manufacturer":"ITead","serialNumber":"ea88acf9a239ef119ca859f454516304","pnpId":"usb-ITead_Sonoff_Zigbee_3.0_USB_Dongle_Plus_ea88acf9a239ef119ca859f454516304-if00-port0","vendorId":"10c4","productId":"ea60"} => zstack: path=/dev/ttyUSB0, score=4
[2025-02-03 19:39:49] info: 	zh:zstack:znp: Opening SerialPort with {"path":"/dev/ttyUSB0","baudRate":115200,"rtscts":false,"autoOpen":false}
[2025-02-03 19:39:49] info: 	zh:zstack:znp: Serialport opened
[2025-02-03 19:39:49] info: 	zh:zstack:znp: Writing CC2530/CC2531 skip bootloader payload
[2025-02-03 19:39:50] info: 	zh:zstack:znp: Skip bootloader for CC2652/CC1352
[2025-02-03 19:40:09] error: 	z2m: Error while starting zigbee-herdsman
[2025-02-03 19:40:09] error: 	z2m: Failed to start zigbee-herdsman
[2025-02-03 19:40:09] error: 	z2m: Check https://www.zigbee2mqtt.io/guide/installation/20_zigbee2mqtt-fails-to-start_crashes-runtime.html for possible solutions
[2025-02-03 19:40:09] error: 	z2m: Exiting...
[2025-02-03 19:40:09] error: 	z2m: Error: Failed to connect to the adapter (Error: SRSP - SYS - ping after 6000ms)
    at ZStackAdapter.start (/opt/zigbee2mqtt/node_modules/.pnpm/[email protected]/node_modules/zigbee-herdsman/src/adapter/z-stack/adapter/zStackAdapter.ts:113:27)
    at Controller.start (/opt/zigbee2mqtt/node_modules/.pnpm/[email protected]/node_modules/zigbee-herdsman/src/controller/controller.ts:136:29)
    at Zigbee.start (/opt/zigbee2mqtt/lib/zigbee.ts:69:27)
    at Controller.start (/opt/zigbee2mqtt/lib/controller.ts:142:13)
    at start (/opt/zigbee2mqtt/index.js:161:5)

Currently no adapter section in config but tried all combinations. Thank you!

webwude · April 28, 2025, 4:32pm

I received my Sonoff Zigbee E today - I want to use it with my raspberry pi 4.

I managed to install everything, but the final outcome at the moment is:

Ideas?

Edit: might be a firmware issue - i will look for an update.

ShadowFist · April 28, 2025, 6:55pm

It’s not a firmware issue. Look at the error more closely - there’s a troubleshooting page linked there. The SRSP - SYS - ping after 6000ms usually means that it was autodetected by ZHA, which is blocking Z2M from communicating with your coordinator.

webwude · April 29, 2025, 8:14am

With the update of the firmware and change to “ember” it is working.

shadyhulk · April 30, 2025, 1:54pm

You gotta disable/uninstall ZHA, if it is enabled/running. Check out this thread.

tispokes · November 25, 2025, 9:01am

Hi, writing this comment, to help other lost souls, because I had problems with the migration from zstack to ember with the error z2m: Error: [BACKUP] Current backup file is not for EmberZNet stack. even after changing the IEEE according to FAQ | Zigbee2MQTT (was a bit pain under W11 with WSL [see usbipd]), too.

stop z2m
backup from zigbee2mqtt (or data) directory (this is to make a clean rollback if needed)

configuration.yaml
coordinator_backup.json
database.db (warning: under VSCode it’s usually hidden!)
state.json

rename coordinator_backup.json to e.g. coordinator_backup.save.json
In the zigbee2mqtt/configuration.yaml

change serial adapter to adapter: ember (maybe port, for me it stayed port: /dev/ttyUSB0
maybe in advanced to transmit_power: 20

start z2m to generate a new coordinator_backup.json

now the error occurs

stop z2m
in coordinator_backup.json

copy everything from coordinator_backup.save.json expect the first 2 blocks (metadata and stack_specific) and save
For me I first tried to keep the new coordinator_ieee (although I changed and checked it according to the link above) and the extended_pan_id, which was a mess.

start z2m again

For me this worked flawless after my initial fail. Hope it may helps someone