Unfortunately this has been happening to us ever since installing myQ. No neighbors, the myQ actually sends us a email say they tried to close the door when it was actually closed. The device mounted on the garage door itself must be buggy. At one time it gave us a low batt email so we changed that. Now the weather just turned cold, wounding if that has some to do with the door device malfunctioning.
Hi all. Replying here because the MYQ opener at my elderly mothers place is experiencing the same random opening. After resetting the unit to deregister the existing paired remotes and then re-pairing them (and losing the app connection) the problem disappeared until the day I reconnected the app. Then, the same day it opened on its own. This is not an issue of a neighbor connecting their remote. It’s something to do with adding the app. I’m going to monitor for the next few days but will likely have to uninstall app which is unfortunate given I live far away and I liked having extra layer of security in being able to close the door when my mom leaves it open.
This started happening to me as well. And I know it’s because of HA integration because it NEVER opened on its own in the 2 years I lived here up until the week I integrated with HA. And I do have an automation to open it when I arrive home and am driving (using Life360) but it actually hasn’t worked correctly yet. I think I have some errors in my setup.
After it opened randomly at night for the 2nd night in a row I disabled the entity and it hasn’t opened since. So what’s happening? Anyone know?
Who knows without your logs. No log, no issue.
Agree with Nick. It is impossible to tell what is going on. Is it MyQ? Is it the integration of MyQ? Is it the automation logic? Is it Life360? Is it the phone that reports location via Life360? What would Life360 say when the smartphone goes to deep sleep state in the middle of the night?
On top of the logs, some ideas:
- What would happen if you enable the entity, and thus keep the HA integration of MyQ, but disable the automation?
- Share your config/setup also.
I think it’s someone else having similar opener who lives around me. When I had the learning button on there opener probably synced up with mine. I’ve read other posts where this has happened to them. I plan on resyncing everything at an odd hour of the day to try and eliminate this. I jsut haven’t gotten around to it yet.
Wouldn’t it still be doing it then, even with the entity disabled?
correct. That was my sign that it was this and not something within HA itself.
My MyQ was installed about a year ago. I didn’t have any issues until last week. The garage door was opened on its own on Friday and today on Monday. I don’t use HA.
Any ideas on how can I debug the issue?
Isolate your MyQ from the internet for a couple of days (or weeks/months, if you want to be safe), and use your garage door as if it is a regular (dumb) one, and see if this ever happens again.
And perhaps just clear the codes and re-authenticate each opener to it, to make sure that it is not something like my case where a neighbor’s opener is affecting it.
There is no simple way, if you cannot induce the problem, to discern whether it was opened from an opener that you did not expect, or opened from the MyQ web service, at least as far as I can tell. It is POSSIBLE that if you call the MyQ support and give them an event date and time they can tell you which induced it.
If you can’t figure it out for sure, resetting both sides may be worthwhile.
The last time I paired a new device was one year ago, and it was MyQ. No issues until last week.
I know the exact time when the door was opened because MyQ App shows that events as “Door opened” like it was opened by a regular opener (not MyQ App).
MyQ support checked the events and didn’t see anything on the cloud side and directed me to Support.
Assuming they were competent (a HUGE assumption) then it must be another device you did not know (or did not remember) was paired. Just erase them all and start over, it’s at least a good start.
It COULD have been a neighbor who hit their opener a year+ ago when you were pairing, but never happened to hit it while in range until recently. Could be but seems unlikely.
It COULD be an opener you have that activated when you didn’t realize it (someone sat on it, pressed it accidentally in a pocket, etc.).
Not sure what else…
Wait - so they could actually see your garage door events - remotely…?
And now you understand one more reason people do not like cloud connected devices.
The MyQ cloud servers can just open your door any time they want, or anytime they are hacked. It’s not exactly a likely scenario (the hack part) as what local burglar can get that access, but mistakes happen.
I’m just waiting for some disgruntled employee to decide it would be funny to have every MyQ garage door in the country start opening and closing at the same time.
I have a Ratgdo on order.
That reason alone would be enough to warrant the idea of blocking MyQ from internet entirely, and seek for local-only alternatives.
And then, Dmitry, I would also recommend what Linwood said, to just re-pair all the remote clickers / openers / wall switches.
The MyQ app remains open when you close the garage door, and the door button is Big and on the center of the screen. I have inadverdantly touched that button causing the door to open when I was driving away from the garage after closing it.
Now I make sure to exit the app after closing the garage door.
You may want to use the feature to close the door after ‘x’ minutes if open as an added safeguard.