You can see if the buttons are sending the expected commands. Go to developer tools, Events, and in “Event to subscribe to” type “zha_event” then click “Start listening”
Press the buttons and look at the packets to see what your buttons send.
Note that one press may send multiple commands
Event x fired x:
{
"event_type": "zha_event",
"data": {
"device_ieee": "x",
"unique_id": "x",
"device_id": "x",
"endpoint_id": 1,
"cluster_id": 8,
"command": "move_with_on_off",
"args": [
0,
84
]
},
...
Check the endpoint and cluster, command and args.
Long up should be
"endpoint_id": 1,
"cluster_id": 8,
"command": "move_with_on_off",
"args": [
0,
84
]
Long down should be
"endpoint_id": 1,
"cluster_id": 8,
"command": "move",
"args": [
1,
84
]
(Note there may be multiple commands sent but check if one of them is the above)
If you see no messages at all then the buttons aren’t sending commands, perhaps they are bound to a light directly in which case you can try resetting the remote and re-adding to ZHA.
If you get actions but it sends a different cluster, command or args, you can change the blueprint to match what your remote sends.