ZHA Zigbee Devices stuck on "Starting Interview"

[WoJWoJ]

I have an Aquara Mini Wireless (Aqara Wireless Mini Switch WXKG11LM Zigbee compatibility) previously connected via Zigbee2MQTT and that I wanted to join a ZHA network (I am moving from Z2M to ZHA).

First, it did not show up at all, then was stuck in starting interview.
I removed the battery for 30 minutes (it helped me in the past) and then tried again. I was clicking everything during the interview (the main button and the pairing button) and, behold, it got paired at last!

As unk_model by unk_manufacturer

I am writing this here for the ones who are trying - do not lose hope! I will open a new question for this unk_model thing…

EDIT: I removed the device and re-added it. This time it worked, waaaaay quicker than the first time. The model is correctly recognized now.

This Zigbee protocol is really weird.

[olaf.goette]

I had today (15.06.2024) the same problem, but it was caused by the distance between sensor and Zigbee hub. When I reduced the distance to 5 meters all was running like a charm.

[Hedda]

Other than replacing batteries with frah ones you should try to follow tips here:

Zigbee networks: how to guide for avoiding interference + optimize using Zigbee Router devices (repeaters/extenders) to get a stable network with best possible range and coverage

Who is this guide for? I have tried to make this guide to be a comprehensive collection of the most basic yet essential tips with a set of actions and best practice steps that should be applicable to all types of Zigbee setups, regardless of what type of Zigbee adapter/gateway/hub/bridge/devices that you are using. This guide is meant for both those who are new to Zigbee as well as those who been using Zigbee devices for years but might not been aware of the underlying prerequisites to optimiz…

[simone3194]

Hello to all,
I’ve same trouble but only with two IKEA devices, with AQARA it works perfectly.
With IKEA, ZHA only show “starting inteview”, I tried everything but no solution till now.
Any idea?

thank you.

[ShadowFist]

@simone3194

I’ve same trouble but only with two IKEA devices

There are almost a hundred different zigbee Ikea devices. If you tell us which specific models you’re having trouble with, we might be able to help you.