After 2025.3.3 all my Zigbee smart plugs (Aqara/lumi.plug.maeu01 Nous/TS011F) became unresponsive

manilx · March 15, 2025, 8:55pm

A day or so after applying the update all my plugs began acting up. They showed connected but the switch didn´t respond. Having worked for more than a year (various HA updates) withou an issue. But now almost all.
Had to delete them one by one and readd them (some more than once because they worked and then had the same issue again.)
Using an SLZB-06M.

Something must have caused this on the HA update… because nothing else was changed.

Question: when a plug does no longer respond to switch commands (on/off) what is the best way to fix this apart from deleting them? Ang tips?

Nick4 · March 15, 2025, 8:58pm

Hi, which zigbee integration are you using: ZHA or Z2M?
What version of HA were you running before this update?

manilx · March 15, 2025, 9:19pm

ZHA, sorry forgot to mention. I was running the previous one 2025.3.2

It’s been a major PITA with 20+ plugs!

Nick4 · March 15, 2025, 9:25pm

Did you check the logs:

manilx · March 15, 2025, 9:43pm

Another one failing. Bloody hell

Logger: homeassistant.core
Source: core.py:2814
First occurred: 18:35:14 (4 occurrences)
Last logged: 21:30:19

Error executing service: <ServiceCall switch.turn_off (c:01JPDHD211AHTG6EGE2QNR7N0P): entity_id=['switch.np19_pflanzen']>
Error executing service: <ServiceCall switch.turn_off (c:01JPDHDQXGPBDKRZPT4K6A8XN6): entity_id=['switch.np19_pflanzen']>
Error executing service: <ServiceCall switch.turn_off (c:01JPDHP701CAJFGN545P2J2KJM): entity_id=['switch.np19_pflanzen']>
Error executing service: <ServiceCall switch.turn_on (c:01JPDVDFY25WBZ76S58YJGMNCW): entity_id=['switch.np20_bad']>
Traceback (most recent call last):
  File "/usr/local/lib/python3.13/site-packages/zha/zigbee/cluster_handlers/__init__.py", line 68, in wrap_zigpy_exceptions
    yield
  File "/usr/local/lib/python3.13/site-packages/zha/zigbee/cluster_handlers/__init__.py", line 86, in wrapper
    return await RETRYABLE_REQUEST_DECORATOR(func)(*args, **kwargs)
           ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
  File "/usr/local/lib/python3.13/site-packages/zigpy/util.py", line 136, in retry
    return await func()
           ^^^^^^^^^^^^
  File "/usr/local/lib/python3.13/site-packages/zigpy/quirks/__init__.py", line 263, in command
    return await self.request(
           ^^^^^^^^^^^^^^^^^^^
    ...<8 lines>...
    )
    ^
  File "/usr/local/lib/python3.13/site-packages/zigpy/zcl/__init__.py", line 378, in request
    return await self._endpoint.request(
           ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
    ...<9 lines>...
    )
    ^
  File "/usr/local/lib/python3.13/site-packages/zigpy/endpoint.py", line 270, in request
    return await self.device.request(
           ^^^^^^^^^^^^^^^^^^^^^^^^^^
    ...<11 lines>...
    )
    ^
  File "/usr/local/lib/python3.13/site-packages/zigpy/device.py", line 378, in request
    await send_request()
  File "/usr/local/lib/python3.13/site-packages/zigpy/application.py", line 835, in request
    await self.send_packet(
    ...<14 lines>...
    )
  File "/usr/local/lib/python3.13/site-packages/bellows/zigbee/application.py", line 937, in send_packet
    raise zigpy.exceptions.DeliveryError(
        f"Failed to deliver message: {send_status!r}", send_status
    )
zigpy.exceptions.DeliveryError: Failed to deliver message: <sl_Status.ZIGBEE_DELIVERY_FAILED: 3074>

The above exception was the direct cause of the following exception:

Traceback (most recent call last):
  File "/usr/src/homeassistant/homeassistant/components/zha/helpers.py", line 1352, in handler
    return await func(self, *args, **kwargs)
           ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
  File "/usr/src/homeassistant/homeassistant/components/zha/switch.py", line 63, in async_turn_off
    await self.entity_data.entity.async_turn_off()
  File "/usr/local/lib/python3.13/site-packages/zha/application/platforms/switch.py", line 100, in async_turn_off
    await self._on_off_cluster_handler.turn_off()
  File "/usr/local/lib/python3.13/site-packages/zha/zigbee/cluster_handlers/general.py", line 472, in turn_off
    result = await self.off()
             ^^^^^^^^^^^^^^^^
  File "/usr/local/lib/python3.13/site-packages/zha/zigbee/cluster_handlers/__init__.py", line 85, in wrapper
    with wrap_zigpy_exceptions():
         ~~~~~~~~~~~~~~~~~~~~~^^
  File "/usr/local/lib/python3.13/contextlib.py", line 162, in __exit__
    self.gen.throw(value)
    ~~~~~~~~~~~~~~^^^^^^^
  File "/usr/local/lib/python3.13/site-packages/zha/zigbee/cluster_handlers/__init__.py", line 77, in wrap_zigpy_exceptions
    raise ZHAException(message) from exc
zha.exceptions.ZHAException: Failed to send request: Failed to deliver message: <sl_Status.ZIGBEE_DELIVERY_FAILED: 3074>

The above exception was the direct cause of the following exception:

Traceback (most recent call last):
  File "/usr/src/homeassistant/homeassistant/core.py", line 2814, in _run_service_call_catch_exceptions
    await coro_or_task
  File "/usr/src/homeassistant/homeassistant/core.py", line 2837, in _execute_service
    return await target(service_call)
           ^^^^^^^^^^^^^^^^^^^^^^^^^^
  File "/usr/src/homeassistant/homeassistant/helpers/service.py", line 1007, in entity_service_call
    single_response = await _handle_entity_call(
                      ^^^^^^^^^^^^^^^^^^^^^^^^^^
        hass, entity, func, data, call.context
        ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
    )
    ^
  File "/usr/src/homeassistant/homeassistant/helpers/service.py", line 1079, in _handle_entity_call
    result = await task
             ^^^^^^^^^^
  File "/usr/src/homeassistant/homeassistant/components/zha/helpers.py", line 1354, in handler
    raise HomeAssistantError(err) from err
homeassistant.exceptions.HomeAssistantError: Failed to send request: Failed to deliver message: <sl_Status.ZIGBEE_DELIVERY_FAILED: 3074>

Logger: homeassistant.components.automation.susi_heizung_an
Source: components/automation/__init__.py:738
integration: Automation (documentation, issues)
First occurred: 20:50:18 (7 occurrences)
Last logged: 21:20:27

Error while executing automation automation.susi_heizung_an: Failed to send request: Failed to deliver message: <sl_Status.ZIGBEE_DELIVERY_FAILED: 3074>

manilx · March 15, 2025, 9:46pm

My HA is the result of 2yrs work!

manilx · March 16, 2025, 12:51am

I restored the HA backup from yesterday before the HA core update and all is working again.
SO the backup caused all the issues. 1 full day on this!!!

I‘m afraid to install the update again and have the same issues!! Will probably skip this one.

harryfine · March 16, 2025, 1:39am

I had similar ZHA issues, actually had to replace a switch, remove and re-add another. Something happened. I didn’t post it because I thought I was the only one. That was scary.

My coordinator is a Sonoff Zigbee 3 P version, USB. I’ve had it for two years. I’m running on a Beelink NUC. The USB2 hub is well away from the computer and wifi. I did unplug the power to the powered hub when a shutdown and re-start didn’t work. That didn’t make a difference.

I hope if there are others we can explore this. I know this is hard to believe, but I have a GE Enbrighten Jasco dinner on ZHA that’s been working since I first installed HA, and I could not get it to re-interview. It works as a manual switch only. I’m replacing it with a Zooz Z-Wave switch, I find Z-Wave and Zooz to be far more reliable.

Core 2025.3.3
Supervisor 2025.03.2
Operating System 14.2
Frontend 20250306.0

manilx · March 16, 2025, 10:57am

Actually spoke to soon. Some plugs acted up again.

So I moved back to the SkyConnect via USB (which is a problem because I’m running HA in a VM on xcpng and running VM’s with passthru devices can’t be snapshotted/migrated between hosts or backed up. I have to shut it down before.

Anyway looks a lot better. So the SLZB-06M might be a play also.

Nick4 · March 16, 2025, 11:28am

Check this: The Home Assistant Cookbook - Index and particularly Zigbee network optimization: .... to see if some things can be improved

manilx · March 17, 2025, 3:33pm

To close this thread. The problem was the SLZB-06M (on latest released fw).
Started having issues controlling Zigbee switches. They were connected and reporting energy etc but toggling the switch itself stopped working.

The USB connected SkyConnect works flawless!

Ordered a ZigStar UZG-01 because I prefer an Ethernet connected coordinator as described.
The SLZB-06M will be discarded.