After clicking add LG webOS TV in auto discovery my tv will no longer run appstore

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1

App store or webos on the tv comes up with an error saying

Content is unavailable.
There is no page to load. P6.48.XZ

Netflix still worked on it, but when i tried prime it needed to be updated and thats when i realised this was happening.

I defaulted the TV but now it wont download the license agreements to setup the app store/web os again. It is wired Internet and shows internet/dns online

Not sure if homeassistant has changed the firmware in the TV somehow as also on the homeassistant auto discovery it now has

LG webOS TV F5C5 (Television)?
Homekit

Weird

Any advice greatly appreciated

Some logs

2025-02-26 22:52:22.594 DEBUG (MainThread) [aiowebostv] connect(192.168.0.36): uri: ws://192.168.0.36:3000, max_msg_size: 8388608
2025-02-26 22:52:22.786 DEBUG (MainThread) [aiowebostv] connect(192.168.0.36): uri: wss://192.168.0.36:3001, max_msg_size: 8388608
2025-02-26 22:52:22.838 DEBUG (MainThread) [aiowebostv] send(192.168.0.36): hello
2025-02-26 22:52:22.843 DEBUG (MainThread) [aiowebostv] recv(192.168.0.36): {'type': 'hello', 'payload': {'protocolVersion': 1, 'deviceType': 'tv', 'deviceOS': 'webOS', 'deviceOSVersion': '4.1.0', 'deviceOSReleaseVersion': '9.2.2', 'deviceUUID': 'aad6e20e-dbb6-cc49-c8e6-004686e008b6', 'pairingTypes': ['PIN', 'PROMPT', 'COMBINED']}}
2025-02-26 22:52:22.843 DEBUG (MainThread) [aiowebostv] send(192.168.0.36): registration
2025-02-26 22:52:22.856 DEBUG (MainThread) [aiowebostv] recv(192.168.0.36): registration
2025-02-26 22:52:22.856 DEBUG (MainThread) [aiowebostv] send(192.168.0.36): {'id': 0, 'type': 'request', 'uri': 'ssap://com.webos.service.networkinput/getPointerInputSocket', 'payload': {}}
2025-02-26 22:52:22.874 DEBUG (MainThread) [aiowebostv] recv(192.168.0.36): WSMessage(type=<WSMsgType.TEXT: 1>, data='{"type":"response","id":0,"payload":{"returnValue":true,"socketPath":"wss://192.168.0.36:3001/resources/f3c47a1a5e09a6d5b837b643db1d90cd29392d63/netinput.pointer.sock"}}', extra='')
2025-02-26 22:52:22.874 DEBUG (MainThread) [aiowebostv] connect(192.168.0.36): uri: wss://192.168.0.36:3001/resources/f3c47a1a5e09a6d5b837b643db1d90cd29392d63/netinput.pointer.sock, max_msg_size: 8192
2025-02-26 22:52:22.939 DEBUG (MainThread) [aiowebostv] send(192.168.0.36): {'id': 1, 'type': 'request', 'uri': 'ssap://system/getSystemInfo', 'payload': {}}
2025-02-26 22:52:22.940 DEBUG (MainThread) [aiowebostv] send(192.168.0.36): {'id': 2, 'type': 'request', 'uri': 'ssap://com.webos.service.update/getCurrentSWInformation', 'payload': {}}
2025-02-26 22:52:22.974 DEBUG (MainThread) [aiowebostv] recv(192.168.0.36): WSMessage(type=<WSMsgType.TEXT: 1>, data='{"type":"response","id":1,"payload":{"returnValue":true,"features":{"dvr":false},"receiverType":"DVB","modelName":"55QNED86T6A.BEKFLJP","serialNumber":"404MAEGP8540","programMode":true}}', extra='')
2025-02-26 22:52:23.005 DEBUG (MainThread) [aiowebostv] recv(192.168.0.36): WSMessage(type=<WSMsgType.TEXT: 1>, data='{"type":"response","id":2,"payload":{"returnValue":true,"product_name":"webOSTV 24","model_name":"HE_DTV_W24H_AFADATAA","sw_type":"FIRMWARE","major_ver":"23","minor_ver":"20.28","country":"GB","country_group":"EU","device_id":"f8:01:b4:ce:c9:69","auth_flag":"N","ignore_disable":"N","eco_info":"01","config_key":"00","language_code":"en-GB"}}', extra='')
2025-02-26 22:52:23.006 DEBUG (MainThread) [aiowebostv] send(192.168.0.36): {'id': 3, 'type': 'subscribe', 'uri': 'ssap://com.webos.service.apiadapter/audio/getSoundOutput', 'payload': {}}
2025-02-26 22:52:23.007 DEBUG (MainThread) [aiowebostv] send(192.168.0.36): {'id': 4, 'type': 'subscribe', 'uri': 'ssap://com.webos.service.tvpower/power/getPowerState', 'payload': {}}
2025-02-26 22:52:23.007 DEBUG (MainThread) [aiowebostv] send(192.168.0.36): {'id': 5, 'type': 'subscribe', 'uri': 'ssap://audio/getVolume', 'payload': {}}
2025-02-26 22:52:23.007 DEBUG (MainThread) [aiowebostv] send(192.168.0.36): {'id': 6, 'type': 'subscribe', 'uri': 'ssap://com.webos.applicationManager/listLaunchPoints', 'payload': {}}
2025-02-26 22:52:23.008 DEBUG (MainThread) [aiowebostv] send(192.168.0.36): {'id': 7, 'type': 'subscribe', 'uri': 'ssap://com.webos.media/getForegroundAppInfo', 'payload': {}}
2025-02-26 22:52:23.008 DEBUG (MainThread) [aiowebostv] send(192.168.0.36): {'id': 8, 'type': 'subscribe', 'uri': 'ssap://audio/getStatus', 'payload': {}}
2025-02-26 22:52:23.009 DEBUG (MainThread) [aiowebostv] send(192.168.0.36): {'id': 9, 'type': 'subscribe', 'uri': 'ssap://tv/getExternalInputList', 'payload': {}}
2025-02-26 22:52:23.014 DEBUG (MainThread) [aiowebostv] send(192.168.0.36): {'id': 10, 'type': 'subscribe', 'uri': 'ssap://com.webos.applicationManager/getForegroundAppInfo', 'payload': {}}
2025-02-26 22:52:23.026 DEBUG (MainThread) [aiowebostv] recv(192.168.0.36): WSMessage(type=<WSMsgType.TEXT: 1>, data='{"type":"response","id":6,"payload":{"subscribed":true,"launchPoints":[{"mediumLargeIcon":"","bgColor":"#4faa6e","installTime":0,"systemApp":true,"appDescription":"","launchPointId":"com.webos.app.discovery_default","bgImages":[],"lptype":"default","relaunch":false,"favicon":"","icon":"https://192.168.0.36:3001/resources/c16382e41521394599fb8dbcf6cc3da1554a7bf4/lgstore.png","id":"com.webos.app.discovery","bgImage":"/mnt/otncabi/usr/palm/applications/com.webos.app.discovery/asset/hd1080/lgstore_preview.png","largeIcon":"https://192.168.0.36:3001/resources/3ee2bd19bca28c0e274a11608f6dac33df042d09/lgstore_130x130.png","removable":false,"iconColor":"#4faa6e","tileSize":"normal","userData":"","params":{},"unmovable":true,"extraLargeIcon":"","imageForRecents":"","miniicon":"","title":"Apps","titleVisible":false},{"mediumLargeIcon":"/usr/palm/applications/com.webos.app.lgchannels/icon.png","bgColor":"","installTime":0,"systemApp":true,"appDescription":"","launchPointId":"com.webos.app.lgchannels_default","bgImages":[],"lptype":"default","relaunch":false,"favicon":"","icon":"https://192.168.0.36:3001/resources/78bdc5be40f7437e6a5dc48fb93f874a7a1c726d/icon.png","id":"com.webos.app.lgchannels","bgImage":"/usr/palm/applications/com.webos.app.lgchannels/assets/lgch_home_background.png","largeIcon":"https://192.168.0.36:3001/resources/2b5745165c81b352dee057784e9308455f1bc041/icon_130x130.png","removable":false,"iconColor":"#ffffff","tileSize":"normal","userData":"","params":{},"unmovable":false,"extraLargeIcon":"","imageForRecents":"","miniicon":"","title":"LG Channels"},{"mediumLargeIcon":"","bgColor":"","installTime":0,"systemApp":true,"appDescription":"","launchPointId":"com.webos.app.sportsteamsettings_default","bgImages":[],"lptype":"default","relaunch":false,"favicon":"","icon":"https://192.168.0.36:3001/resources/04afa04adef245b4640b652c3f40a3d2adb57f1f/ic_app_sportalarm_2k.png","id":"com.webos.app.sportsteamsettings","bgImage":"/usr/palm/applications/com.webos.app.sportsteamsettings/sys-assets/sportsteamsettings_splash.png","largeIcon":"https://192.168.0.36:3001/resources/04afa04adef245b4640b652c3f40a3d2adb57f1f/ic_app_sportalarm_2k.png","removable":false,"iconColor":"#8BAA35","tileSize":"normal","userData":"","params":{},"unmovable":false,"extraLargeIcon":"/usr/palm/applications/com.webos.app.sportsteamsettings/sys-assets/ic_app_sportalarm_4k.png","imageForRecents":"/usr/palm/applications/com.webos.app.sportsteamsettings/sys-assets/sportsteamsettings_splash.png","miniicon":"","title":"Sports"},{"mediumLargeIcon":"","bgColor":"","installTime":0,"systemApp":true,"appDescription":"","launchPointId":"com.webos.app.homeconnect_default","bgImages":[],"lptype":"default","relaunch":false,"favicon":"","icon":"https://192.168.0.36:3001/resources/328b89c92e356ebd0d51b42c90d6e2094f1d1fdb/icon.png","id":"com.webos.app.homeconnect","bgImage":"/usr/palm/applications/com.webos.app.homeconnect/splash.png","largeIcon":"https://192.168.0.36:3001/resources/328b89c92e356ebd0d51b42c90d6e2094f1d1fdb/icon.png","removable":false,"iconColor":"#5e7bce","tileSize":"normal","userData":"","params":{},"unmovable":false,"extraLargeIcon":"/usr/palm/applications/com.webos.app.homeconnect/icon_large.png","imageForRecents":"/usr/palm/applications/com.webos.app.homeconnect/recent.png","miniicon":"","title":"Home Hub"},{"mediumLargeIcon":"","bgColor":"","installTime":0,"systemApp":true,"appDescription":"","launchPointId":"com.webos.app.lifeonscreen_default","bgImages":[],"lptype":"default","relaunch":false,"favicon":"","icon":"https://192.168.0.36:3001/resources/9a499b9490a8bb1f21fcdcf4f20c398e4f08e3e1/icon.png","id":"com.webos.app.lifeonscreen","bgImage":"/usr/palm/applications/com.webos.app.lifeonscreen/assets/hd1080/lifeonscreen_splash.png","largeIcon":"https://192.168.0.36:3001/resources/2e7bd6a108082145e844b1b981b5e755170e2bf8/icon-large.png","removable":false,"iconColor":"#4980A6","tileSize":"normal","userData":"","params":{},"unmovable":false,"extraLargeIcon":"/usr/palm/applications/com.webos.app.lifeonscreen/icon-large.png","imageForRecents":"","miniicon":"icon-mini.png","title":"Always Ready"},{"mediumLargeIcon":"","bgColor":"","installTime":0,"systemApp":true,"appDescription":"","launchPointId":"com.webos.app.browser_default","bgImages":[],"lptype":"default","relaunch":false,"favicon":"","previewMetadata":{"targetEndpoint":"luna://com.webos.service.browser/invoke","sourceEndpoint":"@PREVIEW.ENDPOINT.SOURCE_LOCAL"},"icon":"https://192.168.0.36:3001/resources/f99b4fb72aa389885cecb08d7d618e1117bc27e5/webbrowser_icon.png","removable":false,"bgImage":"/mnt/otncabi/usr/palm/applications/com.webos.app.browser/assets/hd1080/webbrowser_splash.png","largeIcon":"https://192.168.0.36:3001/resources/73666275803de4a276cab519a0775e8a4f1225e7/webbrowser_large_icon.png","id":"com.webos.app.browser","iconColor":"#5C75B8","tileSize":"normal","userData":"","params":{},"unmovable":false,"extraLargeIcon":"/mnt/otncabi/usr/palm/applications/com.webos.app.browser/assets/hd1080/webbrowser_extra_large_icon.png","imageForRecents":"","miniicon":"","title":"Web Browser"},{"mediumLargeIcon":"","bgColor":"","installTime":0,"systemApp":true,"appDescription":"","launchPointId":"com.webos.app.mediadiscovery_default","bgImages":[],"lptype":"default","relaunch":false,"favicon":"","icon":"https://192.168.0.36:3001/resources/f52e4aadb37b4ead1bc42d0c8656392111d7df4d/icon.png","id":"com.webos.app.mediadiscovery","bgImage":"/usr/palm/applications/com.webos.app.mediadiscovery/assets/hd1080/photovideo_splash.png","largeIcon":"https://192.168.0.36:3001/resources/f52e4aadb37b4ead1bc42d0c8656392111d7df4d/icon.png","removable":false,"iconColor":"#7e56b1","tileSize":"normal","userData":"","params":{},"unmovable":false,"extraLargeIcon":"/usr/palm/applications/com.webos.app.mediadiscovery/icon_mediadiscovery.png","imageForRecents":"","miniicon":"","title":"Media Player"},{"mediumLargeIcon":"","bgColor":"#7e56b1","installTime":0,"systemApp":true,"appDescription":"","launchPointId":"com.webos.app.camera_default","bgImages":[],"lptype":"default","relaunch":false,"favicon":"","icon":"https://192.168.0.36:3001/resources/6d956494042a11c36120e88f110fa6e98d50e166/camera.png","id":"com.webos.app.camera","bgImage":"","largeIcon":"https://192.168.0.36:3001/resources/6d956494042a11c36120e88f110fa6e98d50e166/camera.png","removable":false,"iconColor":"#7e56b1","tileSize":"normal","userData":"","params":{},"unmovable":false,"extraLargeIcon":"","imageForRecents":"","miniicon":"","title":"Camera"}],"returnValue":true,"caseDetail":{"change":[]}}}', extra='')
2025-02-26 22:52:23.028 DEBUG (MainThread) [aiowebostv] recv(192.168.0.36): WSMessage(type=<WSMsgType.TEXT: 1>, data='{"type":"response","id":4,"payload":{"state":"Active","subscribed":true,"returnValue":true}}', extra='')
2025-02-26 22:52:23.032 DEBUG (MainThread) [aiowebostv] recv(192.168.0.36): WSMessage(type=<WSMsgType.TEXT: 1>, data='{"type":"response","id":5,"payload":{"returnValue":true,"volumeStatus":{"volumeLimitable":true,"activeStatus":true,"maxVolume":100,"ossActivate":false,"volumeLimiter":"none","soundOutput":"tv_external_speaker","volume":10,"mode":"normal","externalDeviceControl":false,"muteStatus":false,"volumeSyncable":false,"adjustVolume":true},"callerId":"secondscreen.client"}}', extra='')
2025-02-26 22:52:23.033 DEBUG (MainThread) [aiowebostv] recv(192.168.0.36): WSMessage(type=<WSMsgType.TEXT: 1>, data='{"type":"response","id":7,"payload":{"subscription":true}}', extra='')
2025-02-26 22:52:23.033 DEBUG (MainThread) [aiowebostv] recv(192.168.0.36): WSMessage(type=<WSMsgType.TEXT: 1>, data='{"type":"response","id":7,"payload":{"subscribed":true,"returnValue":true,"foregroundAppInfo":[]}}', extra='')
2025-02-26 22:52:23.041 DEBUG (MainThread) [aiowebostv] recv(192.168.0.36): WSMessage(type=<WSMsgType.TEXT: 1>, data='{"type":"response","id":10,"payload":{"subscribed":true,"returnValue":true,"appId":"com.webos.app.hdmi4","processId":"","windowId":""}}', extra='')
2025-02-26 22:52:23.041 DEBUG (MainThread) [aiowebostv] recv(192.168.0.36): WSMessage(type=<WSMsgType.TEXT: 1>, data='{"type":"response","id":3,"payload":{"soundOutput":"tv_external_speaker","subscribed":true}}', extra='')
2025-02-26 22:52:23.041 DEBUG (MainThread) [aiowebostv] recv(192.168.0.36): WSMessage(type=<WSMsgType.TEXT: 1>, data='{"type":"response","id":8,"payload":{"returnValue":true,"volumeStatus":{"volumeLimitable":true,"activeStatus":true,"maxVolume":100,"ossActivate":false,"volumeLimiter":"none","soundOutput":"tv_external_speaker","volume":10,"mode":"normal","externalDeviceControl":false,"muteStatus":false,"volumeSyncable":false,"adjustVolume":true},"callerId":"com.webos.service.apiadapter","mute":false,"volume":10}}', extra='')
2025-02-26 22:52:23.042 DEBUG (MainThread) [aiowebostv] recv(192.168.0.36): WSMessage(type=<WSMsgType.TEXT: 1>, data='{"type":"response","id":9,"payload":{"devices":[{"id":"HDMI_1","label":"HDMI 1","port":1,"connected":false,"appId":"com.webos.app.hdmi1","icon":"https://192.168.0.36:3001/resources/1722a4ada12b82983e85dfe4043813f5c52a25eb/HDMI_1.png","forceIcon":false,"modified":false,"lastUniqueId":-1,"hdmiPlugIn":true,"hdmiSignalExist":false,"subList":[],"subCount":0,"favorite":false},{"id":"HDMI_2","label":"HDMI 2","port":2,"connected":false,"appId":"com.webos.app.hdmi2","icon":"https://192.168.0.36:3001/resources/b9a37776c7d9b77e427690bebc21def1ba1e4823/HDMI_2.png","forceIcon":false,"modified":false,"lastUniqueId":-1,"hdmiPlugIn":false,"hdmiSignalExist":false,"subList":[],"subCount":0,"favorite":false},{"id":"HDMI_3","label":"HDMI 3","port":3,"connected":false,"appId":"com.webos.app.hdmi3","icon":"https://192.168.0.36:3001/resources/ac7c6d01d1686149967f1635a9baa2e3b9ea5d84/HDMI_3.png","forceIcon":false,"modified":false,"lastUniqueId":-1,"hdmiPlugIn":false,"hdmiSignalExist":false,"subList":[],"subCount":0,"favorite":false},{"id":"HDMI_4","label":"Now TV by Sky OTT","port":4,"connected":true,"appId":"com.webos.app.hdmi4","icon":"https://192.168.0.36:3001/resources/1eddb7bc7e1d56d4b63d259d2d279d4a2a7622f1/streamingbox.png","forceIcon":false,"modified":false,"spdProductDescription":"H","spdVendorName":"M","spdSourceDeviceInfo":"Digital STB","lastUniqueId":4,"hdmiPlugIn":true,"hdmiSignalExist":false,"subList":[{"id":"SIMPLINK","portId":4,"uniqueId":4,"vendorId":9094958,"physicalAddress":16384,"depth":1,"osdName":"Now TV","cecpDevType":4,"cecpNewType":9},{"id":"URCU","serviceType":"ott","connectedInput":"HDMI_4","serviceName":"","settopCode":"incomplete","settopOption":"","brandName":"Now TV by Sky","labelName":"Now TV by Sky","codeset":"N3061","ossSetupStatus":"complete","detectedMethod":"auto_lookup","serviceArea":"","isMainSTB":false,"priorityOverCEC":false,"hasPowerKey":false}],"subCount":2,"favorite":false}],"subscribed":true}}', extra='')
2025-02-26 22:52:23.042 DEBUG (MainThread) [aiowebostv] send(192.168.0.36): {'id': 11, 'type': 'subscribe', 'uri': 'ssap://tv/getChannelList', 'payload': {}}
2025-02-26 22:52:23.062 DEBUG (MainThread) [aiowebostv] recv(192.168.0.36): WSMessage(type=<WSMsgType.TEXT: 1>, data='{"type":"response","id":11,"payload":{"ipSatelliteSupport":false,"returnValue":true,"ipChanInteractiveUrl":"","verifyDone":true,"channelLogoServerUrl":"","valueList":"","channelListCount":0,"ipAntennaSupport":false,"dataSource":2,"dataType":0,"ipOPSupport":false,"ipCableSupport":false,"tuner_channel":{"errorCode":"1010","returnValue":false,"errorText":"tuner channel map does not exist"},"channelList":[],"subscribed":true}}', extra='')
2

Do you have any ad-blocker or alternate DNS settings that could be preventing it from getting to an LG server? Unless you were attempting to make a change to the TV using something like ADB I doubt that Home Assistant could have caused it.

3

No

4

I am also unable to load the apps app on my LGTV since updating to WebOS 24. An LG issue I think. I tried to reset the TV as you have and I’m in a worse position now as no apps remain, App Store doesn’t load, no profiles load, it just says server error. No freeview service etc. will have to call LG tomorrow.

5

A lot of users said to hold the power button for 10 seconds to perform a hard reset. I did this and it didn’t work for me. So, I just decided to reboot my router…that did it for me!

6

I’ve tried that and more. Still not working.

7

Does the tv connect via the LG ThinQ app

8

It does. You can control it. But anything that requires user agreements still triggers the agreement screen that then fails.

9

So I’ve managed to accept the user agreements, back to worse than sq1 as now it’s a factory tv and apps store still doesn’t load. Reeks of server side issues.

10

Im at the same stage. Eventually i got the user agreements thing to work too. But still cant access the app store to update apps.
I tethered the tv to my phone instead of home internet and still the same. Definitely something within homeassistant integration interfered with the tv. At the very beginning the time on my TV reverted back to jan 1 2023. When i noticed this it had the time at 00:32 which coincided with me activating the integration. No clue where to go from here

11

No i have no ad-blocker or alternate DNS. The TV reports DNS fine. I set Tv to a static IP and changed the dns. But still the same. Even connected TV to my phone as wouldve taken new IP and DNS and still the same. Its the time and date reset upon first adding the tv to homeassistant that sways me towards the integration. Im at a loss what else to try

12

When i clicked the integration on homeassistant it reset the time and date to 01.01.2023. when i noticed this the time on the tv was 00:32 which coincides with me clicking the integration. Im at a loss at what to try next

13

I spoke with LG on the phone about this, it’s definitely a service side issue, they’ve applied a patch and are working on a full of software update to be going out to the TVs as soon as possible. But for me this is all the immediate problem and everything is back to normal time to install All the apps again lock them all back in again reconfigure all my settings…

14

Try checking again (you might need to unplug at the wall for 5 minutes).

According to another forum I frequent, the servers were restored a day ago.

15

Ok cool. mines come back on too. thank god for that