Has anyone had trouble with activating their door relays? My building has two relays. I’ve tried both and neither are opening my front door. My home assistant logs show them triggered too. I’ve also refreshed my integration a few times, but no luck. Any suggestions on how to debug?
You can enable debug logging for the integration and then see in the Home Assistant logs whether the API call was made successfully.
To enable the debug logs:
- Open Settings
- Select Devices & services
- Select the Akuvox integration
- Select the Enable debug logging
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Thanks! I am new to Home Assistant so I didn’t think to look in the logs. It turns out my requests to connect to the relays had auth issues. I was manually changing the package code earlier to get it to work which is probably why it wasn’t accessing credentials correctly. I completely uninstalled the package and re-installed the beta 3 version. It is now working! And my doorbell automation is working too, which is great!
One more question, I am getting the error Unable to retrieve user's personal door log which comes from this polling function. All the automations and dashboard features I want to use are working correctly, so I don’t have any concerns. But is this something I should look into and fix?
I can get the token and auth_token now, thank you, but the login still fails. I have an Australian phone number if that helps at all.
FWIW I had to try it a few times. I’m using the v0.2.0-beta3 release and tried both the auto regional subdomain as well as changing it to my actual region. It took a few tries to get it to work.
Also, it seems like the token and auth_token expire after awhile so you’ll need to get updated ones to try it again.
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Ah yes, I was using v0.1.1. It worked when I switched to v0.2.0-beta3. There were also no devices or entities automatically detected when I manually set the regional subdomain, but when I let it automatically choose, this worked too. Cheers!
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Hello. I am interested in this integration, I even bought an akuvox E16, but I got stuck at the SMS registration stage, my country Cyprus (357) is not there. How can I get out of this situation?
Updating to beta solved this issue.
Is there an event when someone rings my apartment? On the app there is a notification which I can then open the camera and decide to let the person in. But how can I get an event like this in HomeAssistant
When I try to install this integration, I get message: “This integration doesn’t support configuration through the user interface. If you clicked this link from the Home Assistant website, make sure you’re using the latest version of Home Assistant.”
I’ve just bought a R20A unit.
Downloaded the Akuvox apk, but cannot register.
Anyone else made it?
You need to create an automation that listens to events and then does anything you like. Here is my example
Trigger:
triggers:
- trigger: event
event_type: akuvox_door_update
event_data: {}
And then you can get event data from the trigger in a template and build your logic on that. For example
value_template: "{{ trigger.event.data.CaptureAction == 'Call'}}"
Struggling here with a weekly token refresh. I think this could be associated to issue the token is updated every week · Issue #95 · nimroddolev/akuvox but wanted to chat here before adding a “and me” comment into GitHub.
My neighbour installed this system (I have access over their property) and messed up my working solution with another gate system but fortunately this integration saved my bacon, so thank you to all involved.
The issue I have is I can’t register the integration via the SMS method, just doesn’t respond on either the v1 or beta version and then throws errors. Successfully sniffed the token and auth_token but they are only valid for a week.
I’m led to believe the SMS method does not require the tokens refreshing which could be the path of least resistance, however does anyone have any pointers as to why this is just not working for me, based in the UK. See this in the logs:
2025-11-22 11:24:51.401 ERROR (MainThread) [custom_components.akuvox]
Unable to retrieve user’s personal door log
2025-11-22 11:24:52.522 WARNING (MainThread) [custom_components.akuvox]
Response: {‘message’: ‘username or passwd error.’, ‘result’: 2}
2025-11-22 11:24:52.523 ERROR (MainThread) [custom_components.akuvox]
The token method works fine but not when I have to re-sniff the tokens each week (especially if I’m not home it stops working for others). Appreciate any pointers and thanks again.
Hi all. I’m having trouble trying to login via SMS. It won’t recognise my mobile number. I’m in New Zealand with +64 country code. I can use SMS to login to the Akuvox Smartplus app, but just not to this integration. Any help would be muchly appreciated 
Hi,
is there any chance this integration could use the local Akuvox API?
I have some devices that aren’t registered in the cloud, so they’re invisible in this integration.
I received the API document from Akuvox support a while ago, but I haven’t found the time to look into it.
Do you know if this API is supposed to work for cloud connected Akuvox devices as well?
Yes, it works. I use the app to manage the gate panel and simultaneously open the gate locally. One doesn’t interfere with the other.
@czehu20 I can’t say anything about making this integration work locally, but I can say that thanks to you I’ve now got a an integration that does access management for Akuvox devices 100% locally.
Soon I’ll be adding PIN control to Keymaster as the latest version of Keymaster now makes it easier to add new lock types and not just ZWave!
Hello, did do you get the trigger from device when someone press the button? I wanted to get rid of the Asterisk integration and use frigate to handle both audio and video, but I can’t get any trigger on the button press.
I was using doorbell ‘Action URL’ function to specify URL for ‘Make Call’ action using HA URL to send webhook trigger. But it seems, that when Akuvox device is not registered to the SIP server, this URL is not triggered at all. Do you have any ideas?
Hi Nimrod, Thanks for everything here.
I can ofcourse see both doors under the hub in the akuvox smartplus integration but i can only hit that press button which unlocks the doors fine.
But i am not receiving any events when trying to listen to: akuvox_door_update
or to: trigger.event.data.CallType .
i even have an automation with that as trigger that isnt triggering:
trigger: event
event_type: akuvox_door_update
event_data:
CaptureType: Call
door_name: “{{ trigger.event.data.Location }}”
im having troubles with this integrations events not fired. i enabled debugging and getting this when hitting the doorbell, not sure if related:
Logger: custom_components.local_akuvox.coordinator
Source: custom_components/local_akuvox/coordinator.py:400
integration: Local Akuvox (documentation, issues)
First occurred: 5:06:15 PM (104 occurrences)
Last logged: 5:31:49 PM
Failed to fetch users from Akuvox device; keeping cache: No hanlders for this request
i dont think i have any users in the device its a palwintec R27-A. im not sure what that even means. Maybe its because the doors names are in Hebrew?
Appriciate your help! 
im exhasted from trying to work this out.
Thanks
hi again, sorry but i firstly had to reget the auth_tokens since i re-logged in the app and they changed, Secondly - I wasnt on the lastest beta 3 version. i re-downloaded your latest version and everything works fine now. thanks alot Nimrod
sorry for any troubles…