Out of the blue, my alexa integration partially stopped working. Light switches it would still control, but some of the other sensors and such wouldn’t work. Alexa just kept saying it couldn’t find any smart home devices that match the name. I have 30+ zwave devices that I’ve had exposed for 3+ years without issue. Nothing changed.
The weird thing is, everything works if I type prompts into alexa.amazon.com. But if I type the same prompt into the alexa app on my phone or speak to any of the echo devices, it says it can’t find the devices. This is what makes absolutely no sense to me. So the alexa service very much can talk to the entities, and is connected. But it’s different for my echo devices and my phone, which can see the devices in the devices lists, but can’t interact with them and when asked say the devices don’t exist. Essentially, the alexa website works, but nothing else does.
My plan was to just fully delete all the devices, disable/unlink the skill, and then start over, but that’s where everything is seemingly broken beyond repair. I see all my old devices in the devices tab in the alexa app, but if I click on them it just reloads the page. They’re there…and some of them alexa can control, others it says they don’t exist. I can’t click on them to remove/delete them. I tried disabling/unlinking the skill and reinstalling the alexa app to see if that would force them to go away, but it didn’t. I’ve tried unlinking the skill, then re-initating discovery, to see if that would force it to rescan things, but it just says it can’t find anything.
When I re-link the skill, it gives me a list of all the devices that are already connected. They all show as online, but I can’t do anything with that list.
At this point I don’t know what to do. I can’t even “start over” since I can’t delete things to actually start over. The integration works, because it is able to control some of the devices and I don’t see any errors in CloudWatch for my Lambda functions.
This thread is full of other folks who have ghost devices they can’t remove: Amazon Digital and Device Forums - US. I can see the items on the devices tab, but under settings → device settings, none of my smart home devices are listed. Just the amazon devices (fire tv sticks / echos)
EDIT: I tried completely deleting the skill to see if that would force the devices to clear out but it didn’t make a difference. I created a whole new skill with a different name and re-linked it. Upon doing that, it says it found 42 new devices and for me to add them one by one. I click the button and it just blanks out and goes to the devices page. Then clicking on any of the devices there, it just blanks the screen. It seems as if the entire devices section of my amazon profile is hosed on the backend.