All Zigbee Devices Show as Unavailable

Hardware
1

Hello I have a Skyconnect Zigbee v1.0 and it all of a sudden stopped working. The dongle is in a USB 2.0 port attached to a usb extension cable (I have tried other ports and cables) . All the devices entities connect to it show as unavailable but still show up. I am running HA OS in a KVM on ubuntu and have made sure that all the USB pass through is working and the device shows up. I have also tried removing the hub and resetting it up which has the same effect as well as chaning the network channel. I have tried to update it with the Silicon Labs Flasher addon but it errors out and says

device reports readiness to read but returned no data (device disconnected or multiple access on port?
2

Are you using it in standalone Zigbee mode or in Multipan?

3

Standalone Zigbee mode

4

Have you tired power cycling the devices? I had to do this when I swapped from multipan to standalone or restore a snapshot of my VM.

5

Just logged into HA and the silicon labs addon is giving this error so maybe its running multipan even tho I never set it up?

Zigbee radio with multiprotocol firmware detected
Your Zigbee radio was previously used with multiprotocol (Zigbee and Thread) and still has multiprotocol firmware installed: (GECKO_BOOTLOADER).
Option 1: To run your radio exclusively with ZHA, you need to install the Zigbee firmware:

    Open the documentation by selecting the link under "Learn More".
    Follow the instructions described in Step 2 (and Step 2 only) to 'Flash the Silicon Labs radio Zigbee firmware'.
    Option 2: To run your radio with multiprotocol, follow these steps:
    Go to Settings > System > Hardware, select the device and select Configure.
    Select the Configure IEEE 802.15.4 radio multiprotocol support option.
    Select the checkbox and select Submit.
    Once installed, configure the newly discovered ZHA integration.

I went to follow the steps it says to do but it looks completely different for me.
Mine:
Screenshot 2024-11-14 at 09-11-54 Settings – Home Assistant

Screenshot 2024-11-14 at 09-09-34 Settings – Home Assistant
Screenshot 2024-11-14 at 09-09-43 Settings – Home Assistant
Vs their instructions
Screenshot 2024-11-14 at 09-10-44 Home Assistant Connect ZBT-1
Screenshot 2024-11-14 at 09-10-49 Home Assistant Connect ZBT-1

6

Yes make sure its in standalone zigbee mode as there are issues with multipan and development has been on hold for that.

7

How do I do that, the configure option doesn’t give me the choice to pick standalone mode and I have tried flash via the silicon addon but it errors out each time.

8

Settings > System > Hardware then select configure for the skyconnect and uncheck the enable multiprotocol support option.

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image662×927 35.2 KB

9

These are the only options I am given when I press configure:
Screenshot 2024-11-14 at 09-09-34 Settings – Home Assistant

10

Then as long as you select zigbee its set to zigbee only mode. Like I stated earlier try a power cycle of your devices to force them to reconnect.

11

Alright, Will do.

12

After spending the reset of the day manually re adding each device it works, I had to put each device into its paring mode as a power cycle didn’t work but at least I can control my lights again.