An error occured while installing Home Assistant, check the logs below for more information

I have Home assistant green, and this is the first time I’m using after connect network cable then the power cable then from browser open home page I found the following error

An error occured while installing Home Assistant, check the logs below for more information.

Hi Mohammad Salahat,

Do you have the Ethernet connected so that it can get to the internet?

Yes it’s already connected to Ethernet

Is that connected so that it can get to the internet?
Is your DNS server functioning?
Are you using something to re-direct tour DNS like pihole or adguard?
Something is blocking you from getting out to where the files are it needs.

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It’s connected directly to main router and same cable already tested by connect cable to laptop and it’s working fine

Ha has some special needs when it goes to the internet and looks up the install source on Github.

Read: just because the laptop can browse, doesn’t mean ha can hit github. (which is what your log says)

These are USUALLY ad bock. DNS or CGNAT problems.

I also want to know about piHole or ad guard! #1cause)

Whats your DNS server set to (#2 cause)

And who is your isp? (the CGNAT issue, least likely)

Sorry as I’m new in this Subject as some of noted i didn’t understand if you can provide me some steps to check I will appreciate
For ips its Etislate UAE

UAE… Didn’t someone say there was an issue with DNS out of UAE?

Whats your DNS set to… Can you try one of the big public ones. Like Googles 8.8.8.8?

Issue has been resolved, it was network cable issue it seems there are loose connection one I change the cable it works fine

Thanks for responding :smiling_face_with_three_hearts:

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