Android quick settings tile problem - "Login attempt or request with invalid authentication"

Hi all,

Out of the blue My wife’s Pixel 7 has started being added to ip_bans.yaml. The problem potentially seems to be related to a Quick settings tile on Android to unlock the front door. I also have one of these tiles on my phone but have no problem with Auth. I have tried uninstalling the app as well as logging her out and back in. I know that her username and password are correct because they work to log in.

These are the logs I’m getting:

Screenshot 2024-08-13 at 14.19.14

Can anyone help me troubleshoot this?

Thank you

Did you follow the steps outlined in the docs?

https://companion.home-assistant.io/docs/troubleshooting/faqs#starting-fresh-with-the-android-app