Apps can't access HA

AGDHA · February 12, 2023, 3:34pm

Hello to all,

I am gradually discovering HA and I find the application great.
I installed Home Assistant Supervisor via docker following the tutorial of How to Install Home Assistant on Your Synology NAS – Marius Hosting.
My instance is accessible via the Synology reverse-proxy.

It works perfectly on my local network and in 4G on mobile browsers.
Unfortunately, mobile applications on iOS and Android do not work in 4G.
When I connect to HA locally, no problem. But when I reconnect via 4G network, I am blocked (Unable to connect to Home Assistant).

I have three test phones:

iPhone 8 (ios 16.2) → works fine
iPhone X (ios 16.1.1) → NSURLErrorDomain error -1200 (SSL)
Xiaomi Mi 11 (Android 12) → don’t have log

Capture d’écran 2023-02-12 à 16.35.36

dshokouhi · February 14, 2023, 3:46pm

When you get the cannot connect pop-up go to settings and logs are at the bottom of the screen

AGDHA · February 16, 2023, 3:57pm

Tanks, that’s my Android Logs (it still works on iOS):

02-16 15:44:48.798 32288 32288 D WebviewActivity: No unique cases found to override
02-16 15:44:49.191 32288 32299 W mpanion.androi: Cleared Reference was only reachable from finalizer (only reported once)
02-16 15:44:49.461 32288 32288 D WebviewActivity: No unique cases found to override
02-16 15:44:49.489 32288 32288 W Choreographer: Frame time is 0.080051 ms in the future!  Check that graphics HAL is generating vsync timestamps using the correct timebase.
02-16 15:44:49.663 32288 32427 E chromium: [ERROR:ssl_client_socket_impl.cc(985)] handshake failed; returned -1, SSL error code 1, net_error -101
02-16 15:44:49.853 32288 32288 D WebviewActivity: No unique cases found to override
02-16 15:44:50.028 32288 32288 D UrlRepository: localUrl is: false, usesInternalSsid is: false, usesWifi is: false
02-16 15:44:50.095 32288 32288 D WebviewActivity: No unique cases found to override
02-16 15:44:51.326 32288 32427 E chromium: [ERROR:ssl_client_socket_impl.cc(985)] handshake failed; returned -1, SSL error code 1, net_error -101
02-16 15:44:52.168 32288 32331 D OpenGLRenderer: endAllActiveAnimators on 0xb4000075e8682300 (RippleDrawable) with handle 0xb400007827256b00
02-16 15:44:52.178 32288 32288 D IntegrationRepository: setSessionExpireMillis(): 1676558693177
02-16 15:44:52.178 32288 32288 D IntegrationRepository: setAppActive(): false
02-16 15:44:52.178 32288 32288 D IntegrationRepository: setSessionExpireMillis(): 1676558693178
02-16 15:44:52.178 32288 32288 D IntegrationRepository: setAppActive(): false
02-16 15:44:52.191 32288 32288 D DecorView[]: getWindowModeFromSystem  windowmode is 1
02-16 15:44:52.204 32288 32288 D UrlRepository: localUrl is: false, usesInternalSsid is: false, usesWifi is: false
02-16 15:44:52.204 32288 32288 D UrlRepository: Using external URL
02-16 15:44:52.261 32288 32288 D IntegrationRepository: isAppLocked(): false. (LockEnabled: true, appActive: false, expireMillis: 1676558693178, currentMillis: 1676558692261)
02-16 15:44:52.267 32288 32288 D SensorReceiver: Received intent: io.homeassistant.companion.android.UPDATE_SENSORS
02-16 15:44:52.268 32288 32322 D UrlRepository: localUrl is: false, usesInternalSsid is: false, usesWifi is: false
02-16 15:44:52.269 32288 32322 D UrlRepository: localUrl is: false, usesInternalSsid is: false, usesWifi is: false
02-16 15:44:52.354 32288 32288 D SettingsWearDetection: API unavailable for discovering nodes (no Wear)
02-16 15:44:52.360 32288 32288 D IntegrationRepository: isAppLocked(): false. (LockEnabled: true, appActive: false, expireMillis: 1676558693178, currentMillis: 1676558692360)
02-16 15:44:52.478 32288 32322 D UrlRepository: localUrl is: false, usesInternalSsid is: false, usesWifi is: false
02-16 15:44:52.805 32288 32427 E chromium: [ERROR:ssl_client_socket_impl.cc(985)] handshake failed; returned -1, SSL error code 1, net_error -101
02-16 15:44:52.983 32288 32427 E chromium: [ERROR:ssl_client_socket_impl.cc(985)] handshake failed; returned -1, SSL error code 1, net_error -101
02-16 15:44:54.459 32288 32427 E chromium: [ERROR:ssl_client_socket_impl.cc(985)] handshake failed; returned -1, SSL error code 1, net_error -101
02-16 15:44:54.624 32288 32427 E chromium: [ERROR:ssl_client_socket_impl.cc(985)] handshake failed; returned -1, SSL error code 1, net_error -101
02-16 15:44:56.164 32288 32427 E chromium: [ERROR:ssl_client_socket_impl.cc(985)] handshake failed; returned -1, SSL error code 1, net_error -101
02-16 15:44:56.265 32288 32427 E chromium: [ERROR:ssl_client_socket_impl.cc(985)] handshake failed; returned -1, SSL error code 1, net_error -101
02-16 15:44:57.981 32288 32427 E chromium: [ERROR:ssl_client_socket_impl.cc(985)] handshake failed; returned -1, SSL error code 1, net_error -101
02-16 15:44:57.981 32288 32427 E chromium: [ERROR:ssl_client_socket_impl.cc(985)] handshake failed; returned -1, SSL error code 1, net_error -101
02-16 15:44:58.657 32288 32371 D LogcatReader: Read logcat for pid 32288

I specify that my synology reverse-proxy is configured with websockets open

dshokouhi · February 16, 2023, 4:11pm

looks like you have SSL handshake errors, this is related to your own device possibly not trusting the certificate. These are not errors the app can solve unfortunately.

CoolRaoul · February 26, 2024, 5:45pm

It’s not a popup. The error is displayed at the center of the screen and there is no other activable area than “retry now” label

dshokouhi · February 26, 2024, 5:49pm

that is not an app generated error but one created by the HA frontend then