At a Loss with HA Green that’s supposed to be easy to use

Installation Home Assistant OS
1

I purchased the Home Assistant green after reading that it was ready to use right out of the box. It is up and running, but neither the Apple app, homeassistant.local:8123, or homeassistant:8123 can connect to the device. The app gives the error 1004 when I try to connect manually since it doesn’t connect automatically. My browser on the other hand just says it cannot reach the address. I have also plugged the device into my TV via HDMI to find its IP address, but connecting to it through the browser that way also does not work.

I am on my iPhone, and I turned off private relay and the private Wi-Fi address settings, as someone here suggested, but that also has not helped. I have also tried using another browser, but that also does not work.

I am at a loss! Everybody on the online forums talks about their more complicated set ups, but this is just a Home Assistant green and should be easy to use. Can someone help me?

2

Are you putting the port on the end of the IP address when you try to log in?. ie: 192.168.xxx.xxx:8123

3

What was the full ip info (including subnet mask)

What is the IP address and subnet mask of your pc/mac/etc?

4

I would try to do the following steps:

  • Find the IP address, if you haven’t already (router interface is one way)
  • Ping HA with the address
  • If this works try to access the HA observer through http://[home-assistant-ip]:4357
    What does it say?

Have you rebooted the device?
When you plugged it in your TV - were there any error messages?