Automatic Backup Fails (Invalid agents selected: ['cloud.cloud'])

benj · January 4, 2025, 4:08am

Upgraded to 2025.1.0 and enabled automatic backup.
I had an expired Nabu Casa trial (i’m mid migration from an old server to a new one and re-building), so Nabu Casa was on the list of locations, but it was disabled.

First backup seemed to have finished but generated an error that it failed to upload to cloud.
Backend shows:

WARNING (MainThread) [hass_nabucasa.cloud_api] Fetched https://servicehandlers.nabucasa.com/files/upload_details (403)

When i hit Backup Now i get in the UI:

Last automatic backup failed

In the backend:

ERROR (MainThread) [homeassistant.components.websocket_api.http.connection] [140573254438336] Error handling message: Invalid agents selected: [‘cloud.cloud’] (home_assistant_error)…

Tried signing out from Nabu Casa from System → Home Assistant Cloud, and the location no longer exists when configuring the backup, but i’m still getting the same error, and an automatic backup is not created (only the first automatic one generated the actual local file)

Note: Backup Now - Manual backup, works fine.

Running:

Core 2025.1.0
Supervisor 2024.12.3
Operating System 14.1
Frontend 20250103.0

tom_l · January 4, 2025, 4:14am

Could you please report this here: Issues · home-assistant/core · GitHub

benj · January 4, 2025, 4:23am

Done, thanks.

bkbartk · January 5, 2025, 8:40pm

same here

none of my backups work anymore

Logger: homeassistant.components.websocket_api.http.connection
Source: components/websocket_api/connection.py:315
integration: Home Assistant WebSocket API (documentation, issues)
First occurred: 21:34:20 (2 occurrences)
Last logged: 21:34:38

[547631062832] Error handling message: Error creating backup: 'BackupManager.do_backup_partial' blocked from execution, system is not running - freeze (home_assistant_error) Bart from 192.168.180.154 (Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:133.0) Gecko/20100101 Firefox/133.0)

a slight diference is that I never singed up for Naba cloud, I was planning to to upload the backups but since they are failing I think I wait for now.

mm98 · January 6, 2025, 5:10am

I got the exact same problem. First backup with local and cloud was okay, then cloud started failing - same error as OP.

magdogg · January 6, 2025, 2:43pm

Same here! Cloud backup triggering errors since yeterday!

Geeforce · January 6, 2025, 4:08pm

Same here, but… when I trigger an automated backup manually, it will be stored in the nabu casa cloud, but when trigged at 4.45, it fails to store it in the cloud.

WolfsW3lp3 · January 6, 2025, 6:56pm

Can confirm this behavior as well! Same for me unfortunately

Ramsey · January 6, 2025, 7:13pm

Same here … old backup to Google Drive still works but new backup won’t upload to NabuCasa.

jhavers · January 6, 2025, 7:48pm

Same here, first upload went fine, subsequent ones don’t upload to NabuCasa.

uweklemt · January 7, 2025, 8:10am

Same here.

RobGri · January 8, 2025, 7:00am

Same here

bokepasa79 · January 8, 2025, 8:05am

I got the same error for the last 3 days. The automatic upload fails however when I do it manually the backup is perfectly uploaded to the cloud.
The error I get is “Error uploading to cloud.cloud: Failed to get upload details”.

tattingstone · January 8, 2025, 10:58am

Same error here:

erwinsanders · January 8, 2025, 5:26pm

Same here manualy backup works with upload

Juun · January 8, 2025, 9:13pm

Same as well

DAVIZINHO · January 22, 2025, 9:24am

hello.
I have problems with automatic backups in a nfs folder.
Its extrange because not all the days fail. only some days.
And after fail, I losts connection with the nfs folder (synology) because in the configuration apears 0 backups automatic.

If I reboot home assistant, apears again the 16 backups (or 17 or the number actual).

dennisvanderpool · January 31, 2025, 9:32pm

TLDR; Check that you have one or more backup location(s) enabled (system / cloud). For some reason mine were both disabled, I’ve never touched it afaik.
http://homeassistant:8123/config/backup/settings
Now automatic backups work for me again.

Old info before I fixed it:
Same issue here. Just migrated from docker based Home Assistant to Home Assistant Yellow. First automatic backup worked fine. After add Home Assistant Cloud trial for Home Assistant Voice automatic backup doesn’t work anymore. Creating manual backup works to both system & cloud.

I just noticed when I go to backup settings there are 2 locations: system & cloud but they are both disabled, I’ve never touched these settings, I think something unchecked these locations.