This shows an apparent single delivery attempt around July 16, but there wasn’t, and I wasn’t contacted.
Now, during this week, my mother was nearing the end of her home hospice. It was an incredibly stressful (and horrific) week for me, so perhaps around this time, there was some naive attempt to contact me that failed, but AFAIK, no one contacted me.
After seeing the date range (which doesn’t match the link he gave?), I realized this was around the time my mother passed away, so I (extremely) frustratingly replied requiring a refund, and this was their response:
Sometimes, being a person should come before saving a few bucks - who knew that trying to buy a home assistant’s ZBT-1/SkyConnect would become such an awful experience?
Based on this experience, I warn anyone thinking about ordering from them. This is how they’ll treat you.
While it appears you had a bad experience, I’ve bought SBC seven different times from Ameridroid starting back in 2017. Only once did I have an issue with a missing component and they quickly rectified the situation. They always push for you to buy the insurance, which I never buy. Sorry to hear about your experience, but it not inline with what I’ve experienced.
I respectfully disagree…was neither proper, nor completely professional.
And tbh you didn’t need to be as harsh either, sir.
In 2008, I spent 11 months in Iraq (an active war zone, where my job was logistics) and the only people adding extra insurance was for computers and gaming systems…but this was because of the high heat, not really because it was a war zone.
And most insurance policies have an exclusions for “Acts of war” or “Acts of God” (mother nature).
The company should recognize the extenuating circumstances, the tracking information confirms the parcel was en route back to them, and there was no need for the harsh mentality of “it’s not our fault, so we don’t care”.
Their replies are what I would expect from NewEgg.
When my mother passed away in February, I missed all 3 pickup attempts by UPS for her wheelchair ramp bc I was busy planning her funeral.
Amazon could of had the “not our fault, so we don’t care about your problems.”…but Amazon let me choose the next day to attempt pickup by UPS.
Recently I refused a delivery from an eBay transaction, and I had the refund before the seller received the item back because the tracking information proved the inevitable outcome that the seller would receive the item.
This company had the tracking information to know they would receive the item, so since these are low cost and not one-of-a-kind items, there was no need to delay refund or send another parcel.
The key to understanding the situation is to have empathy for the extenuating circumstances and realizes the package will be returned to the vendor…no valid reason to delay refund or resending the low-cost items.
That has almost nothing to do with the seller… eBay requires sellers to allow them to automatically refund customers in order to qualify for the Top Rated Seller program. If you aren’t part of the program, your items barely show up in search. If the “returned” item never shows up, the seller eats 100% of the loss… eBay loses nothing.
Insurance had no help in my situation, since the package was enroute to them, not lost or damaged
Also, the war has no affect whatsoever, I don’t live in a place where the war affected daily labor, all services are functional, and I receive other shipments no problem.
Any way, after an exhaustive back and forth with them, they eventually refunded me.
I do no suggest ordering from them to the middle east, and I still stand by my point.
