Bluetooth device is seen but isn't working for switchbot

I am trying to integrate SwitchBot into my hassio vm running on my unraid server.

BUSNUM: ‘003’
DEVNAME: /dev/bus/usb/003/003
DEVNUM: ‘003’
DEVPATH: /devices/pci0000:00/0000:00:07.1/usb3/3-2
DEVTYPE: usb_device
DRIVER: usb
ID_BUS: usb
ID_MODEL: TP-Link_UB500_Adapter
ID_MODEL_ENC: TP-Link\x20UB500\x20Adapter
ID_MODEL_ID: ‘0604’
ID_PATH: pci-0000:00:07.1-usb-0:2
ID_PATH_TAG: pci-0000_00_07_1-usb-0_2
ID_REVISION: ‘0200’
ID_SERIAL: _TP-Link_UB500_Adapter_E848B8C82000
ID_SERIAL_SHORT: E848B8C82000
ID_USB_INTERFACES: ‘:e00101:’
ID_VENDOR_ENC: \x20
ID_VENDOR_ID: ‘2357’
MAJOR: ‘189’
MINOR: ‘258’
PRODUCT: 2357/604/200
SUBSYSTEM: usb
TYPE: 224/1/1
USEC_INITIALIZED: ‘3096918’

do I maybe need to use a different Bluetooth dongle.

thanks