Brand new Green refuses initial connection

I’m new here. I came to this forum because I saw a response from PETERAGE in an online search. I looked for a private message on his member page, but saw none.
So thought I’d post a message for help. I just bought a HA Green, and it refuses connection from the first plugin. I’ve been trying to trouble shoot it in my router, windows security settings and firewall. But have run into dead ends each time. Also, I tried it on my desktop computer, tablet and phone, but the browser says it refuses to accept connection, and gives me an Error -6 message. The app on my tablet or phone just scans and scans without ever finding the server.
I saw PeteRage’s post about pinging homeassistant.local, and so I did. The strange thing is it gave an IPv6 IP address, not an IPv4. So I’m not sure what is going on with that, or how to fix it? Or maybe it’s because my Desktop computer is connected via ethernet, because my phone pinged the IPv4 IP address of 192.168.1.123. So I’m not sure. But I’m hoping someone here would be able to steer me in the right direction. Everything I’ve read for months on this, says that HA Green is the easiest installation device to start learning and using HA. But my experience is anything but so far. I’m hoping there is something I’m missing, which can get me going again. Thanks.

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