I’m having problems with my Reolink RLC-510A camera (Firmware: v3.1.0.801_22010700) and the official Reolink IP NVR/camera integration: the camera.record service doesn’t work anymore and I get the following error messages:
2023-05-22 22:00:31.904 ERROR (MainThread) [homeassistant.helpers.script.websocket_api_script] websocket_api script: Error executing script. Error for call_service at pos 1: Stream already recording to /config/www/snapshot.mp4!
2023-05-22 22:00:31.910 ERROR (MainThread) [homeassistant.components.websocket_api.http.connection] [139788103342480] Error handling message: Stream already recording to /config/www/snapshot.mp4! (unknown_error) luca from 192.168.178.49 (Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/113.0.0.0 Safari/537.36)
Due to this I cannot receive anymore via Telegram short videos taken from the cam in case of motion detection.
Can you please support me? @starkillerOG can you tell me if something has changed into the Reolink integration in the last weeks which could be related to this issue, please?
@fenestren if your RLC-510A has hardware version IPC_523128M5MP there actually is a firmware update available v3.1.0.951_22041567 here:Download Center – Reolink.
Did you specify a duration parameter when you call the camera.record service?
Are you sure the error message is not correct and it is indeed not already recording to some other place?
The camera.record service is actually part of the stream integration, so please open a issue for that if you can not get it resolved.
Nothing from the reolink integration itself can cause this as it is part of the stream integration.
If you appreciate the reolink integration and want to support its development, please consider sponsering the upstream library or purchase Reolink products through this affiliate link.
I’m sorry to bring up the topic but could you tell me the correct place to report the problem with the camera.record and camera.snapshot services???
Like the creator of this thread, since the version Home Assistant OS 2023.10.3 was installed I can’t call these two services and I can’t receive files via Telegram either.
