Canary Sensors State Unknown

Configuration
1

Hello,

I have been using HASS for a couple of months and I am completely amazed by its power and versatility. Every week I add a new device or some sort of automation.

I have had a Canary All-In-One device for some weeks now, but it recently stopped showing the sensors (humidity, temperature and air quality) data. I only shows “unknown” and shows no history. I have reseted HA and the device multiple times and still nothing. I can see the camera.

If I go to the Canary app, I see the sensors are uploading the data.

Any ideas on how to fix this?

Thank you.

2

Look in the Developer tools States panel. Are your sensors still there?

Are their entity IDs what you expect?

3

Thank you for your reply.

The sensors are there, entity IDs are correct and their State is Unknown.

4

any errors in the log? I’m not familiar with canary, but typically if something is unknown, home assistant is having trouble communicating with the device.

5

Yes, the only error I get is that update for sensor.XXXX fails components/canary.py (ERROR)

Fri Oct 05 2018 15:48:56 GMT-0300 (-03)

Update for sensor.casa_lechugakaid__living_room_air_quality fails
Traceback (most recent call last):
File “/usr/local/lib/python3.6/site-packages/urllib3/connection.py”, line 171, in _new_conn
(self._dns_host, self.port), self.timeout, **extra_kw)
File “/usr/local/lib/python3.6/site-packages/urllib3/util/connection.py”, line 56, in create_connection
for res in socket.getaddrinfo(host, port, family, socket.SOCK_STREAM):
File “/usr/local/lib/python3.6/socket.py”, line 745, in getaddrinfo
for res in _socket.getaddrinfo(host, port, family, type, proto, flags):
socket.gaierror: [Errno -3] Try again

During handling of the above exception, another exception occurred:

Traceback (most recent call last):
File “/usr/local/lib/python3.6/site-packages/urllib3/connectionpool.py”, line 600, in urlopen
chunked=chunked)
File “/usr/local/lib/python3.6/site-packages/urllib3/connectionpool.py”, line 343, in _make_request
self._validate_conn(conn)
File “/usr/local/lib/python3.6/site-packages/urllib3/connectionpool.py”, line 849, in _validate_conn
conn.connect()
File “/usr/local/lib/python3.6/site-packages/urllib3/connection.py”, line 314, in connect
conn = self._new_conn()
File “/usr/local/lib/python3.6/site-packages/urllib3/connection.py”, line 180, in _new_conn
self, “Failed to establish a new connection: %s” % e)
urllib3.exceptions.NewConnectionError: <urllib3.connection.VerifiedHTTPSConnection object at 0x6c976450>: Failed to establish a new connection: [Errno -3] Try again

During handling of the above exception, another exception occurred:

Traceback (most recent call last):
File “/usr/local/lib/python3.6/site-packages/requests/adapters.py”, line 445, in send
timeout=timeout
File “/usr/local/lib/python3.6/site-packages/urllib3/connectionpool.py”, line 638, in urlopen
_stacktrace=sys.exc_info()[2])
File “/usr/local/lib/python3.6/site-packages/urllib3/util/retry.py”, line 398, in increment
raise MaxRetryError(_pool, url, error or ResponseError(cause))
urllib3.exceptions.MaxRetryError: HTTPSConnectionPool(host=‘api.canaryis.com’, port=443): Max retries exceeded with url: /v1/locations/ (Caused by NewConnectionError(’<urllib3.connection.VerifiedHTTPSConnection object at 0x6c976450>: Failed to establish a new connection: [Errno -3] Try again’,))

During handling of the above exception, another exception occurred:

Traceback (most recent call last):
File “/usr/local/lib/python3.6/site-packages/homeassistant/helpers/entity.py”, line 223, in async_update_ha_state
yield from self.async_device_update()
File “/usr/local/lib/python3.6/site-packages/homeassistant/helpers/entity.py”, line 352, in async_device_update
yield from self.hass.async_add_job(self.update)
File “/usr/local/lib/python3.6/concurrent/futures/thread.py”, line 56, in run
result = self.fn(*self.args, **self.kwargs)
File “/usr/local/lib/python3.6/site-packages/homeassistant/components/sensor/canary.py”, line 114, in update
self._data.update()
File “/usr/local/lib/python3.6/site-packages/homeassistant/util/init.py”, line 324, in wrapper
result = method(*args, **kwargs)
File “/usr/local/lib/python3.6/site-packages/homeassistant/components/canary.py”, line 85, in update
for location in self._api.get_locations():
File “/usr/local/lib/python3.6/site-packages/canary/api.py”, line 86, in get_locations
json = self._call_api(“get”, URL_LOCATIONS_API).json()[“objects”]
File “/usr/local/lib/python3.6/site-packages/canary/api.py”, line 152, in _call_api
headers=self._api_headers(), **kwargs)
File “/usr/local/lib/python3.6/site-packages/requests/api.py”, line 58, in request
return session.request(method=method, url=url, **kwargs)
File “/usr/local/lib/python3.6/site-packages/requests/sessions.py”, line 512, in request
resp = self.send(prep, **send_kwargs)
File “/usr/local/lib/python3.6/site-packages/requests/sessions.py”, line 622, in send
r = adapter.send(request, **kwargs)
File “/usr/local/lib/python3.6/site-packages/requests/adapters.py”, line 513, in send
raise ConnectionError(e, request=request)
requests.exceptions.ConnectionError: HTTPSConnectionPool(host=‘api.canaryis.com’, port=443): Max retries exceeded with url: /v1/locations/ (Caused by NewConnectionError(’<urllib3.connection.VerifiedHTTPSConnection object at 0x6c976450>: Failed to establish a new connection: [Errno -3] Try again’,))

6

did your router change the internal address to the device or home assistant? It can’t find the host.