Cannot add Matter device from IOS Companion app

Mobile Apps Home Assistant Companion for Apple
#1

Hoping someone else has run into this issue and can help me resolve. I recently purchased some smart switches (Orvibo MixPad D1) that do not have a native Home Assistant integration, but do claim to have Matter support (also questionable). I leapt into this with HA to try and figure out how to add the device via Matter.

I’m running

  • Home Assistant 2023.5.4
  • Supervisor 2023.04.1
  • Operating System 10.2
  • Frontend 20230503.3 - latest

I’ve installed the Matter Server addon, version 4.5.1.
I’ve added the Matter integration.

I’m on the latest version of the Home Assistant Companion app (2023.460)
I’m running IOS 15.6.1 on an iPhone 13 pro (maybe this is the problem?)

When I follow the instructions from here:

The companion app displays the same message I see on the desktop:
“You need to use the Home Assistant Companion app on your mobile phone to commission Matter devices”

I’ve tried clearing the cache and reinstalling the companion app but neither attempt fixed this issue.

#2

Just a guess, but check to see if Bluetooth is turned on on your phone.

#3

Yes, bluetooth is enabled on my phone

#4

This requires iOS 16.

#5

Also, unless something has changed in the last two weeks (or your unit shipped with updated software/firmware), then the Orvibo MixPad D1 doesn’t have Matter support enabled yet. It’s apparently been validated already, but hasn’t been released by Orvibo yet. (Not sure what they’re waiting for)

What software version is running on your Orvibo?