Cannot connect to SSH or install a new add on in Hassio

Good Day,

I am new to this but have tried 5 times, the 1st time was successfull until I could not connect one day.
Since then I can only get pas the below step then get stuck!

I have flashed a new image on a 32GB memory card and installed hassio on it.
I have loaded configurator add on on it. Reboot hassio but after that it does not load any other add on

Cannot connect to SSH or install a new add on in Hassio. So im now stuck