Cannot get Jabra 510+ to be recognized by home assistant blue via USB

hi all, i’m a Home Assistant user with everything up to date (core, supervisor, os, frontend) and i cannot get a Jabra 510+ to be recognized by home assistant blue via USB.
I have a Sonoff_Zigbee_3.0_USB_Dongle_Plus that is correctly red by Home assistant while my Jabra is not recognized at all.
when i go to Settings-Hardware-All hardware i see the list below (including the zigbee dongle but not the Jabra directly connected by USB)
do you have any advice on what i could be missing?
i have tried both restarting and rebooting but with no results.
best,
Nicola

1-1

1-1.2

2-1

autofs

card0

card1

cec0

controlC0

cpu_dma_latency

device-mapper

event0

event1

event2

fb0

full

fuse

gpiochip0

gpiochip1

gpiochip2

hw_random

i2c-0

i2c-1

i2c-2

kmsg

kvm

loop-control

mem

mmcblk1/dev/disk/by-id/mmc-G1J39E_0x0aa2a2a9

mmcblk1boot0

mmcblk1boot1

mmcblk1p1/dev/disk/by-id/mmc-G1J39E_0x0aa2a2a9-part1

mmcblk1p2/dev/disk/by-id/mmc-G1J39E_0x0aa2a2a9-part2

mmcblk1p3/dev/disk/by-id/mmc-G1J39E_0x0aa2a2a9-part3

mmcblk1p4/dev/disk/by-id/mmc-G1J39E_0x0aa2a2a9-part4

mmcblk1p5/dev/disk/by-id/mmc-G1J39E_0x0aa2a2a9-part5

mmcblk1p6/dev/disk/by-id/mmc-G1J39E_0x0aa2a2a9-part6

mmcblk1p7/dev/disk/by-id/mmc-G1J39E_0x0aa2a2a9-part7

mmcblk1p8/dev/disk/by-id/mmc-G1J39E_0x0aa2a2a9-part8

mmcblk1p9/dev/disk/by-id/mmc-G1J39E_0x0aa2a2a9-part9

mmcblk1rpmb

null

pcmC0D0p

pcmC0D1p

pcmC0D2p

pcmC0D3c

pcmC0D4c

pcmC0D5c

port

random

renderD128

rfkill

rtc0

rtc1

snapshot

timer

ttyAML0

ttyAML1

ttyS0

ttyS1

ttyS2

ttyS3

ttyUSB0/dev/serial/by-id/usb-ITead_Sonoff_Zigbee_3.0_USB_Dongle_Plus_36c210e159c9eb11b5128f4f1d69213e-if00-port0

tun

uhid

urandom

usb1

usb2

vfio

vga_arbiter

watchdog

watchdog0

zero

i did the following and it worked, not sure what it was:

  • reloaded a ton of times
  • rebooted a ton of times
  • updated the firmware on my jabra using jabradirect
  • changing usb port on my home assistant blue