I had my lock working for a few years perfectly fine. I screwed up trying to remove some old codes and ended up factory resetting the lock. Now, for the love of god I cannot get this thing to reconnect again.
I have tried everything I can think of.
Running the Z-wave JS integration in HA.
Excluded the device many times
Go to add the lock, it almost instantly prompts me for the 5 digit code, I enter it as fast as possible, the light on the lock turns green, but HA just sits at “the device is being interviewed . This may take some time.” There are two green check marks next to protocollnfo and node info and it hardly ever goes past t hat.
Sometimes the node does get added as “Node 1x”, but instantly goes dead.
I moved the lock right on top of the Zooz 800 and that didn’t make any impact. I have restarted and reinstall the z-wave integrations.
You don’t mention the lock model or age, but in some cases, you need to keep the lock awake during the interview process. Usually there is a button that triggers inclusion you can press every few seconds or so.
And they will heed to be excluded before re-add. In pre ZWave plus. Yih may IoT only have whisper mode to deal with (put the lock right on top of your coordinator) but before ZWave plus the locks did not have to reset the ZWave module on factory res t they were two separate actions. So…
(you said it’s an older lock so I bet it’s this)
Factory reset it then. Lay the lock on top of the coordinator (if whisper mode required - be469 not ZP model) EXCLUDE the lock. Then power cycle, then INCLUDE, then move the lock back and repair the route.