I am a new user and have just purchased Home Assistant Green.
I plugged the Home Assistant into my network, downloaded the app and was presented with a screen showing my Home server. When I clicked on the server I had to download some software, which took around 30 minutes.
I was then presented with a create account screen. I entered my name, username and password. After 15 minutes of waiting the create account screen seemed locked. I unplugged the Home Assistant and plugged it back in again.
When I went on the app it asked for my username and password, which I entered. I received an error message stating the details were incorrect.
How do I resolve this problem? Can I prefer a factory reset and start again?
Some characters are causing troubles when creating an account; don’t know what you used.
Since it’s a new setup, I would not go through the trouble of searching, asking, waiting for an answer/solution but start over again.
That will most likely be the fastest way to get your HA running IMHO.
Just don’t use special characters.