Can't connect to HA green

I just received the HA green, although I cannot connect to it. I’ve tried browsers on both MAC and PC. It will not connect to home assistant.local:8123, http://HAgreenaddress:8123, or anything else. I can confirm that I can ping the HA green device and it does show up as connected in my router. It is currently wired to my switch. I have tried connecting to it through wifi (MAC) and wired (PC). nothing works. I rebooted the device multiple times. I do have all status lights lit as they should. I can however connect to the HA observer through port 4357. Any recommendations???

Have you tried the troubleshooting steps here (including using the console)?

Looks like the only troubleshooting there is, is to reset it using an SDcard. I was hoping for more input into what could be the possible issues beyond what I had presented. Is there any feedback from other posts on solutions beyond reset?