Hello,
Can I get some help please when I attempt to create a backup I get the following error:-
An error occurred while making backup, check job ‘3e1e2dff6d284c31a14305aff2aa3be5’ or supervisor logs for details
Can someone please explain to me where I need to look for additional information to post here for further assistance?
I can’t see anything is supervisor logs…
Mike
Settings → System → Logs → Select Supervisor on the blue text in the upper right corner.
Make sure to load the full logs.
Also make sure no other backups is running.
It can’t be seen that a backup is in progress and it will fail with weird errors when that is the case.
Ok.
I now have a bin file how do I look at it as I can’t open it ATM.
bin file?`
It should just be a log file, but maybe your OS have renamed it.
Try to open it with a text editor.
Have you tried a reboot? I had some issues a few versions back where among other things backups were failing. Doing a proper reboot and giving it 10min got things working again. This is using ‘Reboot System’ option, not ‘Restart Home Assistant’.
Thanks I will try this
The left icon in the top right corner should be a download function.
Yes it does, that’s is how I got a bin file.
Try to open it with a text editor.
I have the same problem since a quarter years suddenly.
If I create it manuelly i became this in the log file
2025-05-18 21:15:56.312 ERROR (MainThread) [homeassistant.components.backup] Error creating backup: Backup failed: [{‘type’: ‘BackupError’, ‘message’: ‘Backup 63c6d72a error, see supervisor logs’, ‘stage’: ‘finishing_file’}]
the supervisor tells me this after manuelly backup
2025-05-18 21:15:56.293 ERROR (MainThread) [supervisor.backups.manager] Backup 63c6d72a error
Traceback (most recent call last):
File “/usr/src/supervisor/supervisor/backups/manager.py”, line 528, in _do_backup
async with backup.create():
~~~~~~~~~~~~~^^
File “/usr/local/lib/python3.13/contextlib.py”, line 221, in aexit
await anext(self.gen)
File “/usr/src/supervisor/supervisor/backups/backup.py”, line 513, in create
size_bytes = await self.sys_run_in_executor(_close_outer_tarfile)
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
File “/usr/local/lib/python3.13/concurrent/futures/thread.py”, line 59, in run
result = self.fn(*self.args, **self.kwargs)
File “/usr/src/supervisor/supervisor/backups/backup.py”, line 506, in _close_outer_tarfile
outer_secure_tarfile.close()
~~~~~~~~~~~~~~~~~~~~~~~~~~^^
File “/usr/local/lib/python3.13/site-packages/securetar/init.py”, line 245, in close
self._tar.close()
~~~~~~~~~~~~~~~^^
File “/usr/local/lib/python3.13/tarfile.py”, line 2031, in close
self.fileobj.close()
~~~~~~~~~~~~~~~~~~^^
OSError: [Errno 9] Bad file descriptor
after automatical this
2025-05-18 21:20:04.932 ERROR (MainThread) [supervisor.backups.backup] Can’t read backup tarfile /data/mounts/Fritzbox/Automatic_backup_2025.3.0_2025-03-06_12.46_45820715.tar: “filename ‘./backup.json’ not found”
2025-05-18 21:20:04.942 ERROR (MainThread) [supervisor.backups.backup] Can’t read backup tarfile /data/mounts/Fritzbox/Automatic_backup_2025.3.3_2025-03-18_05.56_14669071.tar: empty file
2025-05-18 21:20:04.944 ERROR (MainThread) [supervisor.backups.backup] Can’t read backup tarfile /data/mounts/Fritzbox/Automatic_backup_2025.2.4_2025-02-16_16.41_23438164.tar: empty file
2025-05-18 21:20:04.947 ERROR (MainThread) [supervisor.backups.backup] Can’t read backup tarfile /data/mounts/Fritzbox/Automatic_backup_2025.3.2_2025-03-12_14.50_26359650.tar: empty file
2025-05-18 21:20:04.947 ERROR (MainThread) [supervisor.backups.backup] Can’t read backup tarfile /data/mounts/Fritzbox/Automatic_backup_2025.4.3_2025-04-21_12.23_19344135.tar: empty file
2025-05-18 21:20:04.947 ERROR (MainThread) [supervisor.backups.backup] Can’t read backup tarfile /data/mounts/Fritzbox/Automatic_backup_2025.5.2_2025-05-18_21.14_53220743.tar: empty file
2025-05-18 21:20:04.983 ERROR (MainThread) [supervisor.backups.backup] Can’t read backup tarfile /data/mounts/Fritzbox/caa11ad7.tar: “filename ‘./backup.json’ not found”
2025-05-18 21:20:04.987 ERROR (MainThread) [supervisor.backups.backup] Can’t read backup tarfile /data/mounts/Fritzbox/4f7bb62a.tar: empty file
2025-05-18 21:20:04.988 ERROR (MainThread) [supervisor.backups.backup] Can’t read backup tarfile /data/mounts/Fritzbox/Automatic_backup_2025.2.5_2025-02-24_13.03_27877160.tar: empty file
2025-05-18 21:20:04.989 ERROR (MainThread) [supervisor.backups.backup] Can’t read backup tarfile /data/mounts/Fritzbox/Automatic_backup_2025.2.0_2025-02-06_08.35_44497993.tar: empty file
