Can't get Zigbee up anymore

Hi all,

So of a suddon my Zigbee network has stopped. I’ve noticed it because of some lamps not working anymore.

I tried restoring a system backup → Didn’t help.
Tried removing the whole Zigbee2MQTT addon and it’s folder; to start fresh → Didn’t help.

I’m really out of ideas…

The message i get looks like it’s starting but there is so much info i can’t explain. The addon just won’t start…

[18:49:36] INFO: Preparing to start...
[18:49:36] INFO: Socat not enabled
[18:49:37] INFO: Starting Zigbee2MQTT...
Zigbee2MQTT:info  2024-03-25 18:49:38: Logging to console and directory: '/config/zigbee2mqtt/log/2024-03-25.18-49-38' filename: log.txt
Zigbee2MQTT:info  2024-03-25 18:49:38: Starting Zigbee2MQTT version 1.36.0 (commit #unknown)
Zigbee2MQTT:info  2024-03-25 18:49:38: Starting zigbee-herdsman (0.35.1)
Zigbee2MQTT:info  2024-03-25 18:49:39: zigbee-herdsman started (resumed)
Zigbee2MQTT:info  2024-03-25 18:49:39: Coordinator firmware version: '{"meta":{"maintrel":1,"majorrel":2,"minorrel":7,"product":1,"revision":20230507,"transportrev":2},"type":"zStack3x0"}'
Zigbee2MQTT:info  2024-03-25 18:49:40: Currently 0 devices are joined:
Zigbee2MQTT:info  2024-03-25 18:49:40: Zigbee: disabling joining new devices.
Zigbee2MQTT:info  2024-03-25 18:49:40: Connecting to MQTT server at mqtt://core-mosquitto:1883
Zigbee2MQTT:info  2024-03-25 18:49:40: Connected to MQTT server
Zigbee2MQTT:info  2024-03-25 18:49:40: MQTT publish: topic 'zigbee2mqtt/bridge/state', payload '{"state":"online"}'
Zigbee2MQTT:info  2024-03-25 18:49:40: Started frontend on port 8099
Zigbee2MQTT:info  2024-03-25 18:49:40: MQTT publish: topic 'homeassistant/binary_sensor/1221051039810110150109113116116_0x00124b002a2efa1a/connection_state/config', payload '{"device":{"hw_version":"zStack3x0 20230507","identifiers":["zigbee2mqtt_bridge_0x00124b002a2efa1a"],"manufacturer":"Zigbee2MQTT","model":"Bridge","name":"Zigbee2MQTT Bridge","sw_version":"1.36.0"},"device_class":"connectivity","entity_category":"diagnostic","name":"Connection state","object_id":"zigbee2mqtt_bridge_connection_state","origin":{"name":"Zigbee2MQTT","sw":"1.36.0","url":"https://www.zigbee2mqtt.io"},"payload_off":"offline","payload_on":"online","state_topic":"zigbee2mqtt/bridge/state","unique_id":"bridge_0x00124b002a2efa1a_connection_state_zigbee2mqtt","value_template":"{{ value_json.state }}"}'
Zigbee2MQTT:info  2024-03-25 18:49:40: MQTT publish: topic 'homeassistant/binary_sensor/1221051039810110150109113116116_0x00124b002a2efa1a/restart_required/config', payload '{"availability":[{"topic":"zigbee2mqtt/bridge/state","value_template":"{{ value_json.state }}"}],"availability_mode":"all","device":{"hw_version":"zStack3x0 20230507","identifiers":["zigbee2mqtt_bridge_0x00124b002a2efa1a"],"manufacturer":"Zigbee2MQTT","model":"Bridge","name":"Zigbee2MQTT Bridge","sw_version":"1.36.0"},"device_class":"problem","enabled_by_default":false,"entity_category":"diagnostic","name":"Restart required","object_id":"zigbee2mqtt_bridge_restart_required","origin":{"name":"Zigbee2MQTT","sw":"1.36.0","url":"https://www.zigbee2mqtt.io"},"payload_off":false,"payload_on":true,"state_topic":"zigbee2mqtt/bridge/info","unique_id":"bridge_0x00124b002a2efa1a_restart_required_zigbee2mqtt","value_template":"{{ value_json.restart_required }}"}'
Zigbee2MQTT:info  2024-03-25 18:49:40: MQTT publish: topic 'homeassistant/button/1221051039810110150109113116116_0x00124b002a2efa1a/restart/config', payload '{"availability":[{"topic":"zigbee2mqtt/bridge/state","value_template":"{{ value_json.state }}"}],"availability_mode":"all","command_topic":"zigbee2mqtt/bridge/request/restart","device":{"hw_version":"zStack3x0 20230507","identifiers":["zigbee2mqtt_bridge_0x00124b002a2efa1a"],"manufacturer":"Zigbee2MQTT","model":"Bridge","name":"Zigbee2MQTT Bridge","sw_version":"1.36.0"},"device_class":"restart","name":"Restart","object_id":"zigbee2mqtt_bridge_restart","origin":{"name":"Zigbee2MQTT","sw":"1.36.0","url":"https://www.zigbee2mqtt.io"},"payload_press":"","unique_id":"bridge_0x00124b002a2efa1a_restart_zigbee2mqtt"}'
Zigbee2MQTT:info  2024-03-25 18:49:40: MQTT publish: topic 'homeassistant/select/1221051039810110150109113116116_0x00124b002a2efa1a/log_level/config', payload '{"availability":[{"topic":"zigbee2mqtt/bridge/state","value_template":"{{ value_json.state }}"}],"availability_mode":"all","command_template":"{\"options\": {\"advanced\": {\"log_level\": \"{{ value }}\" } } }","command_topic":"zigbee2mqtt/bridge/request/options","device":{"hw_version":"zStack3x0 20230507","identifiers":["zigbee2mqtt_bridge_0x00124b002a2efa1a"],"manufacturer":"Zigbee2MQTT","model":"Bridge","name":"Zigbee2MQTT Bridge","sw_version":"1.36.0"},"entity_category":"config","name":"Log level","object_id":"zigbee2mqtt_bridge_log_level","options":["info","warn","error","debug"],"origin":{"name":"Zigbee2MQTT","sw":"1.36.0","url":"https://www.zigbee2mqtt.io"},"state_topic":"zigbee2mqtt/bridge/info","unique_id":"bridge_0x00124b002a2efa1a_log_level_zigbee2mqtt","value_template":"{{ value_json.log_level | lower }}"}'
Zigbee2MQTT:info  2024-03-25 18:49:40: MQTT publish: topic 'homeassistant/sensor/1221051039810110150109113116116_0x00124b002a2efa1a/version/config', payload '{"availability":[{"topic":"zigbee2mqtt/bridge/state","value_template":"{{ value_json.state }}"}],"availability_mode":"all","device":{"hw_version":"zStack3x0 20230507","identifiers":["zigbee2mqtt_bridge_0x00124b002a2efa1a"],"manufacturer":"Zigbee2MQTT","model":"Bridge","name":"Zigbee2MQTT Bridge","sw_version":"1.36.0"},"entity_category":"diagnostic","icon":"mdi:zigbee","name":"Version","object_id":"zigbee2mqtt_bridge_version","origin":{"name":"Zigbee2MQTT","sw":"1.36.0","url":"https://www.zigbee2mqtt.io"},"state_topic":"zigbee2mqtt/bridge/info","unique_id":"bridge_0x00124b002a2efa1a_version_zigbee2mqtt","value_template":"{{ value_json.version }}"}'
Zigbee2MQTT:info  2024-03-25 18:49:40: MQTT publish: topic 'homeassistant/sensor/1221051039810110150109113116116_0x00124b002a2efa1a/coordinator_version/config', payload '{"availability":[{"topic":"zigbee2mqtt/bridge/state","value_template":"{{ value_json.state }}"}],"availability_mode":"all","device":{"hw_version":"zStack3x0 20230507","identifiers":["zigbee2mqtt_bridge_0x00124b002a2efa1a"],"manufacturer":"Zigbee2MQTT","model":"Bridge","name":"Zigbee2MQTT Bridge","sw_version":"1.36.0"},"enabled_by_default":false,"entity_category":"diagnostic","icon":"mdi:chip","name":"Coordinator version","object_id":"zigbee2mqtt_bridge_coordinator_version","origin":{"name":"Zigbee2MQTT","sw":"1.36.0","url":"https://www.zigbee2mqtt.io"},"state_topic":"zigbee2mqtt/bridge/info","unique_id":"bridge_0x00124b002a2efa1a_coordinator_version_zigbee2mqtt","value_template":"{{ value_json.coordinator.meta.revision }}"}'
Zigbee2MQTT:info  2024-03-25 18:49:40: MQTT publish: topic 'homeassistant/sensor/1221051039810110150109113116116_0x00124b002a2efa1a/network_map/config', payload '{"availability":[{"topic":"zigbee2mqtt/bridge/state","value_template":"{{ value_json.state }}"}],"availability_mode":"all","device":{"hw_version":"zStack3x0 20230507","identifiers":["zigbee2mqtt_bridge_0x00124b002a2efa1a"],"manufacturer":"Zigbee2MQTT","model":"Bridge","name":"Zigbee2MQTT Bridge","sw_version":"1.36.0"},"enabled_by_default":false,"entity_category":"diagnostic","json_attributes_template":"{{ value_json.data.value | tojson }}","json_attributes_topic":"zigbee2mqtt/bridge/response/networkmap","name":"Network map","object_id":"zigbee2mqtt_bridge_network_map","origin":{"name":"Zigbee2MQTT","sw":"1.36.0","url":"https://www.zigbee2mqtt.io"},"state_topic":"zigbee2mqtt/bridge/response/networkmap","unique_id":"bridge_0x00124b002a2efa1a_network_map_zigbee2mqtt","value_template":"{{ now().strftime('%Y-%m-%d %H:%M:%S') }}"}'
Zigbee2MQTT:info  2024-03-25 18:49:40: MQTT publish: topic 'homeassistant/sensor/1221051039810110150109113116116_0x00124b002a2efa1a/permit_join_timeout/config', payload '{"availability":[{"topic":"zigbee2mqtt/bridge/state","value_template":"{{ value_json.state }}"}],"availability_mode":"all","device":{"hw_version":"zStack3x0 20230507","identifiers":["zigbee2mqtt_bridge_0x00124b002a2efa1a"],"manufacturer":"Zigbee2MQTT","model":"Bridge","name":"Zigbee2MQTT Bridge","sw_version":"1.36.0"},"device_class":"duration","entity_category":"diagnostic","name":"Permit join timeout","object_id":"zigbee2mqtt_bridge_permit_join_timeout","origin":{"name":"Zigbee2MQTT","sw":"1.36.0","url":"https://www.zigbee2mqtt.io"},"state_topic":"zigbee2mqtt/bridge/info","unique_id":"bridge_0x00124b002a2efa1a_permit_join_timeout_zigbee2mqtt","unit_of_measurement":"s","value_template":"{{ iif(value_json.permit_join_timeout is defined, value_json.permit_join_timeout, None) }}"}'
Zigbee2MQTT:info  2024-03-25 18:49:40: MQTT publish: topic 'homeassistant/switch/1221051039810110150109113116116_0x00124b002a2efa1a/permit_join/config', payload '{"availability":[{"topic":"zigbee2mqtt/bridge/state","value_template":"{{ value_json.state }}"}],"availability_mode":"all","command_topic":"zigbee2mqtt/bridge/request/permit_join","device":{"hw_version":"zStack3x0 20230507","identifiers":["zigbee2mqtt_bridge_0x00124b002a2efa1a"],"manufacturer":"Zigbee2MQTT","model":"Bridge","name":"Zigbee2MQTT Bridge","sw_version":"1.36.0"},"icon":"mdi:human-greeting-proximity","name":"Permit join","object_id":"zigbee2mqtt_bridge_permit_join","origin":{"name":"Zigbee2MQTT","sw":"1.36.0","url":"https://www.zigbee2mqtt.io"},"payload_off":"false","payload_on":"true","state_topic":"zigbee2mqtt/bridge/info","unique_id":"bridge_0x00124b002a2efa1a_permit_join_zigbee2mqtt","value_template":"{{ value_json.permit_join | lower }}"}'
Zigbee2MQTT:info  2024-03-25 18:49:40: MQTT publish: topic 'zigbee2mqtt/bridge/state', payload '{"state":"online"}'
Zigbee2MQTT:info  2024-03-25 18:49:40: Zigbee2MQTT started!

Seems you lost your database. I think you will need to re-pair your devices.

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Yeah i think so, but the whole Zigbee2MQTT addon won’t start…

Power off your computer (off, no reboot) and start it again.

I’m running it on an Unraid server with a network coordinator.

My ears perked up at Unraid :slight_smile:

Did you look in your /mnt/user/appdata/zigbee2mqtt folder? Are you backing up your Appdata folder? If so, you should have a copy of your database there.

Ohh i don’t. Just a backup of HA on my NAS.
I don’t have that much devices so starting over is not a problem.

The problem i’m facing is that Zigbee2MQTT is not starting, so i can’t even see the network.
It says “The add-on is starting, this can take some time…” and than stops.

So that’s not accurate? Does the GUI respond?

HIGHLY recommend getting the Appdata backup plugin and backing up your Appdata folder. You’ll thank me later.

image

If i go to Zigbee2MQTT on the sidebar it doesn’t.
Also in the ADDON location within HA it’s grey.

Ohhhhh… I see now… ok, you are running Z2M as an HA addon. I’m guessing HA is running in a container or a VM on your Unraid box?

Running as a VM

Just restart the VM. That’s essentially a “reboot” as @francisp suggested.

I was confused.
The ‘reboot’ function doesn’t reboot the whole thing… :confused:

Rebooted the whole VM and it’s working!. Thanks both :heart:

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