Can't get zwave devices to install

i’m completely new to hassio. previously used wink for HA, just trying to get onto a system that’s not going to go away. i’ve added my zwave device (HUSBZB-1) successfully. i just can’t get any zwave devices to connect. i hit the “add node” button under the zwave management tab, it turns green briefly, then…nothing. OZW log has below:

2019-12-04 13:26:24.776 Detail, Queuing (Controller) Add Device
2019-12-04 13:26:24.777 Info, Add Device
2019-12-04 13:26:24.777 Detail, contrlr, Queuing (Command) ControllerCommand_AddDevice: 0x01, 0x05, 0x00, 0x4a, 0xc1, 0x0a, 0x7b
2019-12-04 13:26:24.778 Detail, Notification: ControllerCommand - Starting
2019-12-04 13:26:24.778 Detail,
2019-12-04 13:26:24.778 Info, contrlr, Sending (Command) message (Callback ID=0x0a, Expected Reply=0x4a) - ControllerCommand_AddDevice: 0x01, 0x05, 0x00, 0x4a, 0xc1, 0x0a, 0x7b
2019-12-04 13:26:24.781 Detail, contrlr,   Received: 0x01, 0x07, 0x00, 0x4a, 0x0a, 0x01, 0x00, 0x00, 0xb9
2019-12-04 13:26:24.781 Detail,
2019-12-04 13:26:24.781 Info, contrlr, FUNC_ID_ZW_ADD_NODE_TO_NETWORK:
2019-12-04 13:26:24.781 Info, contrlr, ADD_NODE_STATUS_LEARN_READY
2019-12-04 13:26:24.781 Detail, Node001,   Expected callbackId was received
2019-12-04 13:26:24.781 Detail, Node001,   Expected reply was received
2019-12-04 13:26:24.781 Detail, Node001,   Message transaction complete
2019-12-04 13:26:24.781 Detail,
2019-12-04 13:26:24.781 Detail, contrlr, Removing current message
2019-12-04 13:26:24.781 Detail, Notification: ControllerCommand - Waiting
2019-12-04 13:26:24.782 Info, WriteNextMsg Controller nothing to do

I have to ask, since you didn’t mention it explicitly, after you click the “Add Node” button, are you then pressing whatever button sequence is necessary on the device you’re trying to add?

yes i am. fair question as i just installed HassIO for the first time. i have been using zwave stuff for a bit though.

You were using Wink with these devices previously? If so, did you exclude them from Wink before switching to HA?

yes i did. interestingly, i can add zigbee devices with no problem.

The logs you posted show that the controller is waiting for an Add message coming from the device. The reasons I can think of for this are:

  1. You never pressed the button on the device to add it, or the button sequence was incorrect (e.g. adding requires pressing the button 3 times quickly, you only did it once).
  2. The device is a different frequency than the controller, e.g. the z-stick is from US and the device is from EU.
  3. The device being added is out of range or has too much interference, so the add message never reaches the controller
  4. The device is still part of an old network. It needs to be excluded first before being added.

It sounds like you can cross off #1 from the list. I’m assuming you bought the stick for the correct region, if true that leaves #3 and #4. I would try either moving the device closer to the controller to confirm whether there is a range issue, or try “Remove Node” first, maybe the nodes weren’t actually excluded from Wink? If you watch the logs during a remove it will also indicate whether it was successful or not.

ok, thanks for the advice. i ordered the stick from amazon. for sure it’s the right zwave frequency…

i did finally get a zwave device to connect. not sure what i did right this time! thanks for the help.