Can't start Zigbee2MQTT - Sonoff ZigBee dongle plus 3.0 with Synology NAS

MY Sonoff ZigBee dongle plus 3.0 arrived. I’m trying to set it up. I’ve done this:

  • Plugged in to NAS
  • Connect USB to VM in DSM7
  • Flashed dongle to latest

port: /dev/ttyUSB0

In HA,

  • Install Mosquitto broker addon
  • Zigbee2MQTT addon

I was trying to follow HOW TO - Sonoff Zigbee 3.0 Dongle Plus in Home Assistant (Flash, Update, Zigbeemqtt & MQTT Broker) - YouTube but the HA interface changed, I hope I got it right.

Different errors

[15:56:08] INFO: Handing over control to Zigbee2MQTT Core ...
Zigbee2MQTT:info  2022-09-25 15:56:11: Logging to console and directory: '/config/zigbee2mqtt/log/2022-09-25.15-56-11' filename: log.txt
Zigbee2MQTT:info  2022-09-25 15:56:11: Starting Zigbee2MQTT version 1.27.2 (commit #unknown)
Zigbee2MQTT:info  2022-09-25 15:56:11: Starting zigbee-herdsman (0.14.53)
Zigbee2MQTT:error 2022-09-25 15:56:31: Error while starting zigbee-herdsman
Zigbee2MQTT:error 2022-09-25 15:56:31: Failed to start zigbee
Zigbee2MQTT:error 2022-09-25 15:56:31: Check https://www.zigbee2mqtt.io/guide/installation/20_zigbee2mqtt-fails-to-start.html for possible solutions
Zigbee2MQTT:error 2022-09-25 15:56:31: Exiting...
Zigbee2MQTT:error 2022-09-25 15:56:31: Error: Failed to connect to the adapter (Error: SRSP - SYS - ping after 6000ms)
    at ZStackAdapter.start (/app/node_modules/zigbee-herdsman/src/adapter/z-stack/adapter/zStackAdapter.ts:103:27)
    at Controller.start (/app/node_modules/zigbee-herdsman/src/controller/controller.ts:132:29)
    at Zigbee.start (/app/lib/zigbee.ts:58:27)
    at Controller.start (/app/lib/controller.ts:101:27)
    at start (/app/index.js:109:5)
[15:56:32] INFO: Handing over control to Zigbee2MQTT Core ...
Zigbee2MQTT:info  2022-09-25 15:56:35: Logging to console and directory: '/config/zigbee2mqtt/log/2022-09-25.15-56-35' filename: log.txt
Zigbee2MQTT:info  2022-09-25 15:56:35: Starting Zigbee2MQTT version 1.27.2 (commit #unknown)
Zigbee2MQTT:info  2022-09-25 15:56:35: Starting zigbee-herdsman (0.14.53)
Zigbee2MQTT:error 2022-09-25 15:56:56: Error while starting zigbee-herdsman
Zigbee2MQTT:error 2022-09-25 15:56:56: Failed to start zigbee
Zigbee2MQTT:error 2022-09-25 15:56:56: Check https://www.zigbee2mqtt.io/guide/installation/20_zigbee2mqtt-fails-to-start.html for possible solutions
Zigbee2MQTT:error 2022-09-25 15:56:56: Exiting...
Zigbee2MQTT:error 2022-09-25 15:56:56: Error: SRSP - SYS - getExtAddr after 6000ms
    at Timeout._onTimeout (/app/node_modules/zigbee-herdsman/src/utils/waitress.ts:64:35)
    at listOnTimeout (node:internal/timers:559:17)
    at processTimers (node:internal/timers:502:7)
[15:56:57] INFO: Handing over control to Zigbee2MQTT Core ...
Zigbee2MQTT:info  2022-09-25 15:57:00: Logging to console and directory: '/config/zigbee2mqtt/log/2022-09-25.15-56-59' filename: log.txt
Zigbee2MQTT:info  2022-09-25 15:57:00: Starting Zigbee2MQTT version 1.27.2 (commit #unknown)
Zigbee2MQTT:info  2022-09-25 15:57:00: Starting zigbee-herdsman (0.14.53)
Zigbee2MQTT:error 2022-09-25 15:57:26: Error while starting zigbee-herdsman
Zigbee2MQTT:error 2022-09-25 15:57:26: Failed to start zigbee
Zigbee2MQTT:error 2022-09-25 15:57:26: Check https://www.zigbee2mqtt.io/guide/installation/20_zigbee2mqtt-fails-to-start.html for possible solutions
Zigbee2MQTT:error 2022-09-25 15:57:26: Exiting...
Zigbee2MQTT:error 2022-09-25 15:57:26: TypeError: Cannot read properties of null (reading 'length')
    at AdapterNvMemory.init (/app/node_modules/zigbee-herdsman/src/adapter/z-stack/adapter/adapter-nv-memory.ts:28:42)
    at ZnpAdapterManager.start (/app/node_modules/zigbee-herdsman/src/adapter/z-stack/adapter/manager.ts:60:9)
    at Controller.start (/app/node_modules/zigbee-herdsman/src/controller/controller.ts:132:29)
    at Zigbee.start (/app/lib/zigbee.ts:58:27)
    at Controller.start (/app/lib/controller.ts:101:27)
    at start (/app/index.js:109:5)
[15:57:27] INFO: Handing over control to Zigbee2MQTT Core ...
Zigbee2MQTT:info  2022-09-25 15:57:30: Logging to console and directory: '/config/zigbee2mqtt/log/2022-09-25.15-57-30' filename: log.txt
Zigbee2MQTT:info  2022-09-25 15:57:30: Starting Zigbee2MQTT version 1.27.2 (commit #unknown)
Zigbee2MQTT:info  2022-09-25 15:57:30: Starting zigbee-herdsman (0.14.53)
Zigbee2MQTT:error 2022-09-25 15:57:56: Error while starting zigbee-herdsman
Zigbee2MQTT:error 2022-09-25 15:57:56: Failed to start zigbee
Zigbee2MQTT:error 2022-09-25 15:57:56: Check https://www.zigbee2mqtt.io/guide/installation/20_zigbee2mqtt-fails-to-start.html for possible solutions
Zigbee2MQTT:error 2022-09-25 15:57:56: Exiting...
Zigbee2MQTT:error 2022-09-25 15:57:56: TypeError: Cannot read properties of null (reading 'length')
    at AdapterNvMemory.init (/app/node_modules/zigbee-herdsman/src/adapter/z-stack/adapter/adapter-nv-memory.ts:28:42)
    at ZnpAdapterManager.start (/app/node_modules/zigbee-herdsman/src/adapter/z-stack/adapter/manager.ts:60:9)
    at Controller.start (/app/node_modules/zigbee-herdsman/src/controller/controller.ts:132:29)
    at Zigbee.start (/app/lib/zigbee.ts:58:27)
    at Controller.start (/app/lib/controller.ts:101:27)
    at start (/app/index.js:109:5)
[15:57:57] INFO: Handing over control to Zigbee2MQTT Core ...
Zigbee2MQTT:info  2022-09-25 15:58:00: Logging to console and directory: '/config/zigbee2mqtt/log/2022-09-25.15-58-00' filename: log.txt
Zigbee2MQTT:info  2022-09-25 15:58:00: Starting Zigbee2MQTT version 1.27.2 (commit #unknown)
Zigbee2MQTT:info  2022-09-25 15:58:00: Starting zigbee-herdsman (0.14.53)
Zigbee2MQTT:error 2022-09-25 15:58:44: Error while starting zigbee-herdsman
Zigbee2MQTT:error 2022-09-25 15:58:44: Failed to start zigbee
Zigbee2MQTT:error 2022-09-25 15:58:44: Check https://www.zigbee2mqtt.io/guide/installation/20_zigbee2mqtt-fails-to-start.html for possible solutions
Zigbee2MQTT:error 2022-09-25 15:58:44: Exiting...
Zigbee2MQTT:error 2022-09-25 15:58:44: Error: SRSP - SAPI - readConfiguration after 6000ms
    at Timeout._onTimeout (/app/node_modules/zigbee-herdsman/src/utils/waitress.ts:64:35)
    at listOnTimeout (node:internal/timers:559:17)
    at processTimers (node:internal/timers:502:7)
[15:58:45] INFO: Handing over control to Zigbee2MQTT Core ...
Zigbee2MQTT:info  2022-09-25 15:58:48: Logging to console and directory: '/config/zigbee2mqtt/log/2022-09-25.15-58-48' filename: log.txt
Zigbee2MQTT:info  2022-09-25 15:58:48: Starting Zigbee2MQTT version 1.27.2 (commit #unknown)
Zigbee2MQTT:info  2022-09-25 15:58:48: Starting zigbee-herdsman (0.14.53)
Zigbee2MQTT:error 2022-09-25 15:59:20: Error while starting zigbee-herdsman
Zigbee2MQTT:error 2022-09-25 15:59:20: Failed to start zigbee
Zigbee2MQTT:error 2022-09-25 15:59:20: Check https://www.zigbee2mqtt.io/guide/installation/20_zigbee2mqtt-fails-to-start.html for possible solutions
Zigbee2MQTT:error 2022-09-25 15:59:20: Exiting...
Zigbee2MQTT:error 2022-09-25 15:59:20: TypeError: Cannot read properties of null (reading 'length')
    at AdapterNvMemory.init (/app/node_modules/zigbee-herdsman/src/adapter/z-stack/adapter/adapter-nv-memory.ts:28:42)
    at ZnpAdapterManager.start (/app/node_modules/zigbee-herdsman/src/adapter/z-stack/adapter/manager.ts:60:9)
    at Controller.start (/app/node_modules/zigbee-herdsman/src/controller/controller.ts:132:29)
    at Zigbee.start (/app/lib/zigbee.ts:58:27)
    at Controller.start (/app/lib/controller.ts:101:27)
    at start (/app/index.js:109:5)
[15:59:21] INFO: Handing over control to Zigbee2MQTT Core ...
Zigbee2MQTT:info  2022-09-25 15:59:24: Logging to console and directory: '/config/zigbee2mqtt/log/2022-09-25.15-59-24' filename: log.txt
Zigbee2MQTT:info  2022-09-25 15:59:24: Starting Zigbee2MQTT version 1.27.2 (commit #unknown)
Zigbee2MQTT:info  2022-09-25 15:59:24: Starting zigbee-herdsman (0.14.53)

In the device logs

2022-09-25 15:17:08.163 WARNING (MainThread) [homeassistant.components.zha.core.gateway] Couldn't start ZNP = Texas Instruments Z-Stack ZNP protocol: CC253x, CC26x2, CC13x2 coordinator (attempt 1 of 3)
File "/usr/src/homeassistant/homeassistant/components/zha/core/gateway.py", line 172, in async_initialize
2022-09-25 15:17:11.198 WARNING (MainThread) [homeassistant.components.zha.core.gateway] Couldn't start ZNP = Texas Instruments Z-Stack ZNP protocol: CC253x, CC26x2, CC13x2 coordinator (attempt 2 of 3)
File "/usr/src/homeassistant/homeassistant/components/zha/core/gateway.py", line 172, in async_initialize
2022-09-25 15:17:14.253 WARNING (MainThread) [homeassistant.components.zha.core.gateway] Couldn't start ZNP = Texas Instruments Z-Stack ZNP protocol: CC253x, CC26x2, CC13x2 coordinator (attempt 3 of 3)
File "/usr/src/homeassistant/homeassistant/components/zha/core/gateway.py", line 172, in async_initialize
2022-09-25 15:17:14.260 ERROR (MainThread) [homeassistant.config_entries] Error setting up entry Sonoff Zigbee 3.0 USB Dongle Plus - Sonoff Zigbee 3.0 USB Dongle Plus for zha
File "/usr/src/homeassistant/homeassistant/components/zha/__init__.py", line 112, in async_setup_entry
await zha_gateway.async_initialize()
File "/usr/src/homeassistant/homeassistant/components/zha/core/gateway.py", line 185, in async_initialize
File "/usr/src/homeassistant/homeassistant/components/zha/core/gateway.py", line 172, in async_initialize
2022-09-25 15:45:23.235 WARNING (MainThread) [homeassistant.components.zha.core.gateway] Couldn't start ZNP = Texas Instruments Z-Stack ZNP protocol: CC253x, CC26x2, CC13x2 coordinator (attempt 1 of 3)
File "/usr/src/homeassistant/homeassistant/components/zha/core/gateway.py", line 172, in async_initialize
2022-09-25 15:45:44.800 WARNING (MainThread) [homeassistant.components.zha.core.gateway] Couldn't start ZNP = Texas Instruments Z-Stack ZNP protocol: CC253x, CC26x2, CC13x2 coordinator (attempt 2 of 3)
File "/usr/src/homeassistant/homeassistant/components/zha/core/gateway.py", line 172, in async_initialize

Solved seems zha installs itself when detecting, so need to delete it and kill it.
Also the video had extra config that isn’t required

Hello!
I am stusk absolutly with the same problem, but a little different dongle.
How do you delete and kill ZHA ? I came to the similar conclusion, but have no idea how to do it…
I removed Zigbee device (dongle), but it looks like zha process still alive.
Would appreciate your help!